The Heritage at Delray

Friendly staff and easy to work with. The move-in, etc. was very easy.

This is a bit hard as a new company took over. The new director has only been in place for 3 weeks. Things have been changing. Food needs improvement. Cleaning not great. Communication is now great. If there is follow through, activities are greatly improved. There is a 24 hour mandated response time. The social director had established many trips and excursions. There is a new chief.

Community was much better prior to the sale to Volente. Cleaner, friendlier, and a more caring environment. Services decreased and rates increased. Picked this community at the time (1year ago) for the caring staff, clean, and affordability.

It was a crazy busy Thanksgiving weekend moving Mom into Heritage , but she is now settled into her new home. Thank you all for guiding us through the process, and for all the emails texts and phone calls to answer all our questions . It is a confusing process as well as an emotional one. She and I were both pleasantly surprised to see Heritage in person. The photos and videos do not do it justice. The grounds are stunning and the apartment was roomier than we had imagined . I was most impressed with the people — from maintenance , housekeeping , dining , and nursing to the wonderful ambassadors ! Your systems are running well and all the residents we met were happy to be there and friendly. This is the highest compliment I can give you——- for the first time in many years , I left Florida to return home to New Hampshire with no worries or guilt , knowing my Mom was in a lovely place , well cared for and safe. I know her quality of life and happiness will only improve . Thank you!

So far the aids and nurses are nice and take good care of my mom , but the head of wellness says a lot but doesn't do much

This senior living facility has been recently bought by a corporation in the past 8 months. The decline began almost immediately. Their goal is to reduce spending on the residents and increase their investment. The heartless, abrupt and dictatorial new Executive Director has initiated the following changes: -Rations 2 rolls of toilet paper a week (to a couple living together as well). Before toilet paper was provided without limits. -Room trash removal reduced from daily to weekly removal. Elderly residents to dispose of own trash if needed. -Residents responsible for providing their own trash bags -Food shortages in various categories -Food reported as poor quality and poor preparations -Staff, not well trained, do not return phone calls -Outdoor seating greatly diminished per order of Director -since new management the attrition rate is high Visit this community and ask the residents directly-they are not pleased with the new management. It is no longer a nurturing environment

Older community, homey environment- kind residents, clean. Very knowledgeable woman I toured with, spent time with me discussing so many different things and scenarios. Appreciated the candor. Apartments were lovely, large screened in patios.

We picked this community after touring multiple and have been really pleased with our decision so far. Our mother has been acclimating wonderfully and meeting amazing people. She’s been going to such great activities and having the best time, she’s too busy for us now which is what we wanted!

I am looking at multiple places for my mother who needs to move due to changes in her life. I had a wonderful time with the woman who toured me and learned so much about differences in each community as there were so many different choices to look at. This community is older than all the other options out there, which ultimately led my mother to pick another place, but we truly loved meeting the residents along with the employees we did meet.

Love living here and have loved the new management company and new employees that have come along with it. "To improve is to change". Some folks are having a harder time adjusting than others, "patience is the road to wisdom."

My mother has been a resident at The Heritage of Delray for nearly 1.5 years come August 2023 and the experience so far has been great. I am there at least a couple times weekly to check on her, bring supplies, take her out and also to observe staff and see that all is well on any given day. I also check to see that functions are going smoothly and in the best interest of the resident. I have found the staff to be quite accommodating to my mother. I have no complaints so far. The recent buy out has been somewhat challenging it seems and there are new faces in and around as well as adjustments to be made along the way. If one has any experience in the business world it should be understood that things will come into place and settle down fairly quickly once new systems are up and running. Anytime I have questions I just pick up the phone and call or make a visit to the appropriate department head and get my answers right away! So far, so good even with the recent changes!!

Have always heard wonderful things about this community. The new management and name change only seems to want to make better what was already great. Had a wonderful tour with a knowledgeable individual and met the nicest chef.

New owners came in mid April and promptly fired almost the entire management of the community. They are operating on a skeleton staff. No one answers the phones , they didn’t pay the FPL bill and the power went out. They should be ashamed of themselves.

We went with this facility. Good tour, great size room, helpful staff. PROBLEM - after two months, just told the company has been bought. Uncertain about future cost and service. The staff has turned over so many times in the past two months, not sure who to contact on this. There are three meals, but breakfast is too early. I have eaten dinner once and there were two choices. Food was ok, but not great. Not like advertised, but the dining room staff was excellent. Communication via loud speaker which is almost impossible to understand. My hearing is normal, but I could not make out the announcement.

Mom and I toured Grand Villa on multiple occasions, each time we were treated with care and respect. Once Mom decided “it was time” to move into her new home she was welcomed with open arms. Not only does the staff fully address the resident they continually include the family and provide open communication and reassurance. The apartment is clean and bright and any concerns were addressed immediately. Mom is happy in her new home and the transition was so smooth thanks to the caring staff and residents.

For my mother in law, I rate Grand Villa 5/5 on everything, especially value for the cost. She is provided with everything / personal items she needs. And she is very happy there. We like that it's a larger facility. We have no complaints at all.

Our entire family were very impressed with the staff and all the move in information and assistance that they gave my father as he entered Grand Villa West. He's doing really well thanks to everyone there that helped out. Our first impression of the facility was that it is very clean and staff are very helpful and friendly. Thanks for everything.