Meridian at Lantana

Unfortunately, there have been 12 different executive directors since my mom has been there and the billing has been inconsistent because there have also been several financial directors. It took a while to straighten it out , but I think it's okay now. My mother is happy there. Well, my mother doesn't participate in too many activities because of her dementia but she loves the dancing and live entertainment on Sundays. The Meridian is very clean and the food is good. We have eaten there a few times with my mom. The new executive director is very kind and friendly and I hope he stays for a while!

All residents given a necklace push button to call for help. My Dad pushed it several times, no one ever came to check on him. Many residents felt if they fell, they would be there a very long time without help. There were consistent food item shortages - no milk for coffee one day, no tuna the next day. My father had poor nutrition there. He couldn't read the menu and no one ever told him his options. A sandwich was alone on a plate. No fruit was ever served and healthy suggestions for a balanced diet never offered. The carpet in the halls never seemed to be vacuumed and there were roaches in the bathroom. No encouragement to join activities. Activities not as they are described. Advertised Thanksgiving buffet with many choices, never happened. Not enough staff, poor attitudes. My Dad did have a spacious one bedroom apartment with a balcony over looking a well kept courtyard with trees.

I would tell others that I believe that they are working hard at bettering the facility as a whole. i am still having some issues that are being worked out, hoping for improvements. They do have a lot of great staff, they just need more of them.

My mom needs to be taken to her meals. It took me a while to get that done every day. It is going good now.

Service from sales to housekeeping as advertised.

We have not been at Meridian at Lantana community long enough for a comprehensive rating, but so far so god.

Clean facility, good food, great activities. My mom lives here and she has all good things to say. She likes the food and she enjoys going to activities they host. She’s a bingo player and they have bingo multiple times a week she raves about.

All I will say is I would not suggest Meridian at Lantana to anyone - I had a very bad experience with my dad there. The nurses and the aides lack of empathy... bottom line is it was all about the profit. I moved my loved one to a different facility.

We would like to complement the staff. On more than one occasion we had problems with the phone company getting service to my mothers room. Your staff helped and even called us in north Georgia to make sure the work was done correctly. Thanks

My experience at the meridian is amazing. I currently live at the facility and have no complainants. They have activities all day long up until night time, they plan parties for every holiday. Alex the activities director is wonderful she helps anyway she can she's always around helping someone out and doing fun activities and plans fun outings for us to enjoy. The food is great and the care team is helpful. Everyone is very friendly it feels like how a home should feel.

My experience in dealing with Meridian had been an absolute nightmare. They have constant turnover in their administrative staff. There has been 3 different executive directors and two different business office managers in the nine months my dad has lived there. The current office manager is completely incompetent. She threatened to evict my father for unpaid rent, even though I have a complete record of every check I've given them, that they in fact cashed. Proving we are up to date. I tried reaching out to the corporate office numerous times. They've chosen to ignore all complaints. My father was assessed as needing assistance with bathing and medication management. Not one time has anyone ever come to his room for bathing assistance. Even after I complained to the director of nursing and the executive director about it. The med tech has handed him someone else's meds to take on two different occasions. I've called ACHA and reported Meridian for all of the reasons listed above. Please advise people of these issues so they don't put their loved ones there. Its a decision I've deeply regretted

Our family and loved one have had a good experience with Meridian at Lantana. The staff communication with the family has been very good, when we have questions about our loved one. The main concern that we have is that the community seems to be short staffed. This causes concern for care for our loved one and other residents.

My mom loves the food. She does not partake in the activities. She likes the staff but wants her privacy and independence so she gets cranky when they are always trying to help her. The staff cares about the people who live there. Reasonable requests are taken care of. Their renovations made a nice environment to hang out in. People like to go to the lobby They like sitting outside. They like the restaurant. The Nurse and her assistant have been very helpful. The front desk is always trying to help. [Name removed], [Name removed], [Name removed] are always helpful. [Name removed] the Maintenance guy is helpful too. We try to be reasonable with our requests. All the Doctors we have met have been helpful too. Eye Toes General Practitioner. The Pill ladies are very helpful. Sometimes there is a communication problem with my mom understanding or hearing the cleaning lady or bathing aides or the laundry aide. The PT is wonderful. And so is the OT.

The aids at the community are absolutely wonderful to work with, the three front desk works are excellent and just have been great. Our loved one really enjoys her apartment. We had looked into this community pre-covid and our loved one had moved in after covid. Since then they have changed management and from the administrative side of things it is just a mess - things are disorganized and communication needs improvement. They have good meal selection but in general our loved one just does not think the food taste very good