Cresthaven

Cresthaven is a welcoming home for senior citizens. Staff are caring and competent. It is compassionate place to live and they provide lots of entertainment such as crafts, trips, and outside entertains coming to visit.

My father was in this facility for 5 months, he was living inside a room with 3 other patients. The walls are black full of mold, doors eaten by termite. Dirty lack of maintenance. The person on charge does not care about the people that live there in Mental care. They treat those people people like animals. They do not provide care to anyone in there. My father is dying after 5 months living there. We visit him everyday we paid a private nurse to take care of him while living there. We visited my father on a daily basis. We often complained about the termites, mold in the rooms, bathrooms being dirty, lack of assistance. This place must close. Administrati on only care about the money all those American Citizen paid monthly. PEOPLE DESERVE A BETTER CARE. THEY NEED TO BE TREAT AS A HUMAN BEING NOT LIKE ANIMALS.

We made the worst mistake ever to transfer my dad here to save $[removed]. First the actual rooms are not the ones they show. My dad was admitted on a Friday, next day he was missing his jacket n a few other things. And when I went to visit on Sunday his roommate had pushed him n stroke him with an object and has a swollen knuckle and possibly a right shoulder injury. 1st family never was notified 2nd he did no recent emergency attention. And when I asked to speak with administration or admissions person nobody around. No incident report available. This place needs to be shut down. Horrible, smelling, disgusting place. Please do not put your loved ones here.

My father is living in the memory care site and the staffs are very professional caring and patience. I love this place for my father I feel grateful that the admisión process was fast and ethical. Love this place

The place is under remodelation. The price is affordable and there is not level of care distinction in the price. Has AL and memory care. The building is old and I don't like how it looks like.

I have recently put my 89 yr. old mom at Cresthaven East. So far it has been a great experience for her. She has received great care from a very qualified and caring staff. For the first time I saw her dancing and laughing at one of the weekend entertainment events. The staff at Cresthaven works very hard at including everyone in their activities, no one is left behind. When you get great feedback from the residents, you know that you’ve made the right choice!!

Not suitable for memory care in an assisted living environment. Should be updated and thoroughly assessed or evaluated for minimum acceptable care level. Upon entry, receptionist provides a poor first impression and sets the tone for a negative experience. Stay away at all cost.

This facility has exceeded my expectations in every way. Although no place is perfect, they strive to be and they don't fall too short. I would recommend this facility to everyone who needs assisted living.

The community was great my mom was there for 3 years and as she became more medically needy they had the nurses and the programs to allow her to continue to age in place

This place is a [Removed] it is old and outdated the memory care part is dark and dingy I would not even put my [Removed] in this place

This was a nice community but seemed too busy for my father. His room would have been on the second floor and it would not have been safe for him to get around. The activities would have been offered. We did not to get to see the meals that would have been offered. A clean community. We would have liked him here if it was not for the second floor. Overall highly recommend for care and value to other families.

My mom been there for 1 years at first the experience was very nice but then she had escape from the facility walking in front of everyone, even the receptionst no one saw them. They where walking toward Purdy when I turn to ask her nurse they guaranteed me my mom was inside then I reasked the same, the same answer. Your mom is inside dont worry, when I got closer to the pick them up on my car with my mom's nurse in the car the first face I saw was my mom she was in the security unit all nurses running out of facility walking. I understand that can happen to anyone but they do not give medicaine to the patients if they refuse to take, they bath 1 or twice a week if that if the patient doesn't want they will not bath them. All the personal belonging like pictures are gone and they cant find them. When they want to get rid of a patient they send to JFK and then they state they cannot come back to facility. They have the hospital choose a facility, they want unless you put your feet down and say no and let them know youll find a place. they will do whatever they want . Im sorry at first everything was nice until they replace every nurse that really took care of the patients to put nurses the ones that don't really care. Im glad my mom is gone safe and taken care in other facility where they take a shower everyday and eat homemade food and have a lot of patience with the patients. They find ways to make sure the patients take the medication in a sweet and correct manor. I would not recommend it but what I do recommend is to also go a little more often. then before so you can see what others and me are talking about its not just the money but quality care and love. what you do that makes the difference like the nurses that are no longer there anymore which made the facility what it use to be a loving and beautiful atmosphere and love the patients.

Very unimpressed! Steve Delach did not know we were coming. Receptionist tried to tell me I didn't have an appt so I showed her My Search. She then trashed A Place For Mom. She tried to get someone to show us around. We waited another 10 minutes and was told she was coming. In those 10 minutes, the receptionist was extremely rude to 2 residents and one of the staff. We walked out and told her that there is no way I would leave my mom there. The place is very dated and old.

The staff are wonderful. They take good care of my dad. It's a warm environment. I'm Very happy we found it. It has been a really good experience. Everyone has been very friendly and nice. The value is excellent. The care services are great. The Cresthaven East is a really nice community. We are very pleased with it. I would recommend this place to anyone looking for a really good community. It's great.

I think its a nice place. Its a little old. It could use a little updating. For the most part it's a nice place to live in. The only thing is that the rooms could use updating and the facility itself could use some fresh paint. Other than that, my mother is very happy there. It has been a great experience. There is also a lot of activities to keep the residents busy.

We toured here when we were looking at options to consider. We didn't really like it very much. It wasn't the best fit for us. We were also concerned about pricing and the expense.

My mother is a resident here and this morning she called because there was a leak in her apartment. So far 2 maintenance people were in in the last 8 hours and they still haven't done a thing to fix the water. It is coming into her kitchen and washroom. She can't even use the facilities without slipping and sloshing through water. It seems the facility doesn't really care about the living conditions there and certainly don't care much about the folks that have to live there. My advise it to stay away. There have been numerous issues here including terrible food and a huge staff turn over. Best advise is to run away.

This was not a very good experience. They weren't very attentive at all, we were only there a short time, less than a month, and there were missing items, and injuries. They have cement steps that aren't blocked off, so anyone can fall down the steps if they went wandering. They were very friendly when they showed us around, and everyone seemed happy there, that's why we chose them. But the week we took her out someone else was taking her loved one out too, I spoke to them and they had a similar situation. It was clean enough and the staff was friendly, but just not attentive at all.

Mom made a new friend while she was at Cresthaven East. She didn't have any complaints, and she thought the dining area was beautiful. She did, however, lose a favorite pair of pants which they never were able to help us find. Overall, her experience there was quite positive. I really want to thank A Place for Mom for the great job helping me locate places close to home which do provide respite care. Your help really saved me a lot of time I would have had to spend looking, calling, researching, etc. Thank you so much!!

I had an ongoing issue for a few years, I have had an issue with one person there. I've been in the bathrooms, and there's dirt there, behind the doors, and the frames. I liked the location, and they were negotiable with the price. The food is pretty good.