The Harrison

What we like the most about The Harrison is the convenient location, compassionate care and diversity in staff and client population. We would absolutely recommend The Harrison to other families based on the experience we have had so far.

[name removed] the sales director has been super friendly and helpful with tours and information getting us started at The Harrison for my mom. Communication has been great and everyone we have encountered has been friendly and helpful!

It's a very impressive facility. Open and airy and bright. The staff is great, from the top down, everyone is friendly and helpful and approachable. Housekeeping is average. Communication with the family is excellent. Move-in process was smooth with no issues. Yes, meals are good quality. I would definitely recommend the facility. They've got a very caring staff and the residents here seem much happier than what I've seen elsewhere.

I think that the nursing staff was good at The Harrison. The facility is dated, but clean and safe. I had the opportunity to eat there once and I thought that my meal was okay. My dad enjoyed the food. Dad's needs exceeded Assisted Living care before he qualified for Medicaid and I'm grateful that they worked with me to keep him there until we got that all sorted out then moved to a place better suited to his needs. I would recommend The Harrison to family and friends for Assisted Living.

A good place. Still working on rental costs. Really love living here. Very open space inside. Airy space. Need more diabetic menus. People here are lovely! One person here does cause troubles, but that is maybe physical problems. Love the drives thru nature.

The staff are very Friendly and welcoming.

I feel that all the communities are about the same, except for the price. It is like a cruise ship because they give the resident a room, and then you have meals and activities for the residents to participate in. There are complaints about the food by the residents. The community and the state rules need to have more options for dietary restrictions for the residents. There are games, dirty poker, yoga, bingo, music, entertainment, movies, happy hour and more for the residents to participate in for activities. My ratings are based on a curve. The staff rating could possibly be more than a 3, I have found some gems of staff members along our journey.

My friend is very happy here! The staff is great. Facility is pretty clean. She has a large room, bathroom is pretty big with a nice size shower. They do have a hard time getting medications to her on time sometimes. But I think that may be due to some short staffing issues. The staff is really nice and good to my friend. Very friendly. My friend prefers organic food and fixes her own most of the time, but their food seems ok. She's not able to participate in the activities for health reasons, but they do have a great variety. I would definitely recommend them to friends and family.

I see the unfriendly aspect of the place.

Communication is an issue and could definitely be improved upon. I think their on boarding process could be a little better as far as who to reach out to with certain questions or issues. It is also hard to get a hold of staff in relation to what it going on with my loved one.

I would tell others that I like the memory care portion of the facility, I like the rooms carpeting restrooms, etc. My neighbor has been there since February 15th and they had not once washed her bed until I had complained. I have let them know and they immediately cleaned her bed because they were not aware that staff were not doing this. I feel because of the hard times of getting employees, they have a lot of young inexperienced people who do most of the work here. My neighbor receiving the care does not like the younger staff members. But we are going to work with them to figure things out and make sure the correct care is given. I would still recommend them to families looking with the stipulations that others know that this is going on.

The community is having an issue with staff members wearing their masks. There are maintenance requests that are not being addressed I have open for over two weeks. Communication is not good and I have trouble getting ahold of staff. I would not recommend this community at this time

We were very pleased with our first impression. Overall everything is good, the only thing we have an issue with is the day to day care our loved one needs. Some of the workers are not as trained as they should be with the medical abilities. The rooms at this community are more than sufficient.

We moved my in laws in right before covid hit and then once it hit, we decided to take them out. We chose The Harrison at the time because of the cleanliness, the appearance, activities provided, and location. The room sizes here were very good and spacious. Pre-covid, the food was very good, during covid they lost staff and the quality of the food went downhill fast. The best part about the community was the inter-atrium that they have that residents are able to hangout in. I would recommend the community.

My mother receives good care there. She is happy there. We are happy we chose there. My mom likes the food for the most part. The room sizes and the layout of the community works well. They have outdoor space for the residents to use. My mom is 96 and every day she says she is so happy she moved to The Harrison.

We have a family member living in The Harrison and have been very happy with everything. We are kept informed every time there is a fall and what, if anything needed to be done. During this time of Coronavirus, the Exec. Dir., since March, has been sending out daily emails (M-F) regarding the status of the facility. The number of residents and staff who were sick along with the number of residents who did die from the virus, were divulged. As sick staff and residents got well, the well count went up as the sick count went down. Contrary to what a lot of communities were doing, The Harrison was not afraid to give accurate reporting as to what was going. Happily, for the past three weeks, everyone is healthy. As Indiana continues with opening, the facility adjusts what is allowed for family members and guardians regarding dropping off items not provided by the facility and how visiting can be done. [name removed], the Exec. Dir., and other staff members, have truly been great with communicating what is going on and we very much appreciate it. We did not have near this level of communication in the other prior facilities.

[Name removed] is amazing!!! So much good information! All our questions were answered and even the ones we did not think to ask! I was very impressed with the 'open floor plan' of the building. I enjoyed watching the residents interacting with each other. Lunch was being served while we were visiting. The meal looked and smelled delicious. It was nice to see they even had a salad bar! I am so glad we visited!

The Harrison occupancy rate was relatively high for the past several years. Since Crestwood senior living closed it’s doors, and now those residents are coming to The Harrison. The Harrison has increased their rates 25% on 1BR. It makes you wander how concerned The Harrison really are for their residents to Jump rates overnight 25%, on residents. Some residents can barely afford private pay room rates as they are before the this increase. They aren’t a Medicaid facility so after they take all your money the resident has to find a Medicaid facility somewhere else.