Independence Village of Zionsville West

I moved here two months ago! Everyone is so warm and welcoming - a family atmosphere. The staff is terrific seeing to our every need before we even know what we need. I highly recommend it to anyone looking for a Place To Call Home! Very convenient location- near all sorts of stores, pharmacies, hospital and restaurants. Even hotels in the area for family visiting !

We took our loved one out of there after 7 months. We became aggravated at the inability to provide consistent care, monitor it and have a system to know if it was done. We had several meetings with the management to go over progress and despite their best efforts, it became evident that we would be better off in another place. I am sure it is a great facility for some people, but it did not work for us. Before moving here, or any other facility, one needs to have a very clear understanding of the services being charged for and how they are tracked. All of the people at IVW that we came across were fantastic. Some of the systems could be improved.

[name removed] is great at this job. We are happy to have her.

I'm now beginning my 44th year as a resident at Independence Village, and finding it to be a great place to spend senior years. I'm enjoying the friends that surround me, the many activities and outings arranged by the staff and food service.

Food/Dining is not what they profess it to be. The meals are reasonably sized. I thought all 3 meals were included but they are not. For Independent living I only get a continental breakfast which I rarely have, and dinner. Dinner is ok 3 times out of the week. I am disappointed. The location is great. I have 5 cats and they let me bring 5 cats. When my cat population decreases I will probably move. The cost is exorbitant. I pay [fee removed] a month. I'm paying for the location, security, and safety which is all the same thing.

Very nice and good staff. My mom is very happy there. I would recommend to others.

We knew from the beginning that this is a high quality place to live. All of the residents are very warm and friendly. The staff is always there to keep up the quality and Joy that we feel and has everything.

Everyone is helpful, kind, and friendly.

Welcoming feeling, would consider in the future

Good place to spend time with others

The staff at Independence Village of Zionsville West are solution oriented. If there is an issue, it is best to talk to the Executive Director in person. I had a couple of issues when I moved in. I had to constantly follow up on the issues. The food is pretty good, but you do get reasonable portions. Independent Living only includes a continental breakfast and dinner. If you want to add lunch, you can do so for a cost. They do clean once every other week. But it doesn't include dusting, wiping down baseboards or windows. I am going to hire the lady who used to clean for me. I'm asking her to clean my place extremely well once a month. The meal on Veteran's Day was the best meal ever. They had a very nice pinning ceremony. People look out for each other here, which is very nice. The staff is very nice.

They love how friendly and accommodating the staff is! They feel that the meals have really gotten worse lately and they like the activities but they are frequently canceled without any notice - this is hard on my parents as they walk all the way there for nothing and then have to walk all the way back which is difficult for them. I must add that [name removed] has been phenomenal in helping them with their transition!

everyone here is friendly and always willing to help

What we like the most about the Independence Village of Zionsville West is the fact that everyone is so friendly to our loved one, and we like the different activity offerings. They have different things like movies, games, group socialization, outings, shopping trips and church services. We would recommend Independence Village to other families looking for a place for their loved one.

That was the greeting on my first Christmas card after I moved here in October of 2021. I likened it to living on a cruise ship that doesn't go anywhere. Since then my apartment - which on moving day had all the ambiance of Motel 6 - now looks like someone lives here - like I live here. I've met some lovely people and enjoyed interesting activities and social events. A "perfect" place for MOM? Of course not - no such thing as perfect. But a pleasant, safe, convenient place? Absolutely. Now if I could just shed the fifteen pounds I've gained from all this convenience. . .

I have enjoyed being here the last 3 years. My apartment is very nice and modern. The entire staff has always been vey caring and helpful. I also enjoy all the activities, parties and cookouts. I’ve also made numerous friends here.

Well, the guests are so much fun to be with, and I feel that I am accepted. We have fun!

Admittedly, leaving our home to live in apartment tookmuch prayer and adjustment. However, after living here for 8 months, we are happy and feel very good about our decision. We love our apartment and the staff is wonderful. We do not hesitate to recommend our new home to others.

Very friendly staff, good food and good variety. Like new bistro continental breakfast. Facility is clean and bright.

The staff at this facility really stood out to us.