Harmony at Avon

Everything gets a 2 with the exception of the cleanliness and activities. They could improve on the supervision and staffing as well as communication with the residents families. We would recommend Harmony at Avon but only for those with minimal care needs.

The facility is new but has had leaks and the floor is dirty. Memory care also doesn't have enough ventilation and can smell pretty bad. Staff is a mixed bag. Some are great, some not so much. Except for a couple cna's, it's been a pretty big revolving door, especially with the facilities leadership. It has gotten better though since they stopped using agency staffing for the cna's.

My mom currently resides in independent living. We are coming up on a year of her living there and in that time, it has been a revolving door of employees. Two directors, three Enrichment Directors, too many cooks to keep track of and changes in business office staff too. My mom loves her apartment and the full kitchen and laundry in her room and the spaciousness of the unit BUT the revolving door of employees is bothersome. There have been a few mornings when there has been no cook to prepare breakfast…mom can make her own but those in assisted living may not be able to do that. The calendar for activities looks great but mom has gone to things but nothing is happening. I don’t even think anyone is there to run the activities. The second executive director was great but he left abruptly. He was finally making positive changes and we had hope that improvements were coming…now, he’s gone too. For the price each month, it is very questionable as to what we get. Can’t get answers either!

I'm in Assisted Living. 45 min wait is minimal for most calls. Staff is turning over, maybe better, but how soon??? Newly constructed building. Laundry done weekly, but left in basket on bed. I use a battery cart to get around . Dining Department has new chair. Lots of changes. Never know from day to day

I feel like the staff has been very friendly. The housekeeping is good. The move in process was easy. There has been some issues lately with a few complaints about the meals not being that good. I would highly recommend this facility.

When mom and dad were in assisted living it was great! They had to move to memory care this past June. We have not been real thrilled with the care in the memory care. There have been lots of issues and the staff has some wonderful people, but the turnover is huge so it's always new people. We have had quite a few discussions with the the people in charge without much change. For the amount of money my mom is paying, we have been very dissatisfied with the care in Harmony Square.

Poor care for memory care. They don't cater to special diets even with physicians orders. Allergies to gluten and lactase are not the same as dislike for a specific food. It's a health issue and it's not there policy to care. I don't understand why I filled out paperwork noting the allergies. They were aware when they accepted him as a resident. On top of the monthly fees we are also buying groceries so he has something he can eat. I was there [date removed] and once again, he had diarrhea. Why do they keep feeding him food with gluten. He has dementia and can't always make such decisions for himself. We thought we were paying Harmony to look after his care. 24/7 nursing is only for emergencies otherwise I have to schedule home Healthcare. He was at [removed] and received far better care, working nurse on staff and they made sure not to feed him gluten.

They have mymobilemd come into the facility but I can't get any communication of what they are providing. Also said we would get a pass key to enter the memory care area but then later said we would not get one. I know they have had people work there then quit so maybe they're not as knowledgeable about how it is supposed to work.

I picked the community because it was clean and seemed nice. Good sales pitch. After signing the lease was a different story. My mother is in memory care, and they were not ready for her move in. None of the staff were aware of her moving in. It was a very rocky start. It has since gotten better, but I would be hesitant to recommend because I believe they are understaffed and not properly managed. The activities and interaction with memory care residents is not strong, but she is kept clean, dressed, and fed. They are supposed to be hiring a new memory care director, so will see if that brings improvement. Overall, it's not been great, but not so bad that I'm looking to move my mother out yet. Several of the individual workers are really good also, just not enough of them.

My Mother has been a resident in AL for a year now. The checked descriptions on this site are misleading. First off WIFI High speed internet is not free you have to pay for it individually from Comcast. What wifi they offer free innthe common areas is super slow. Dining times are not "anytime" breakfast is from 7-9 but servers stop checking for new resident's to place orders an hour in. Lunchbis from 11-1:30 total between 2 dining rooms. Dinner is from 5-7. They do have an ala cart menu that never changes if you don't like the main meal being served but I have never seen a vegetarian menu ever. Wheelchair available showers isn't checked though they have many resident's in wheelchairs.Nurse director has changed 4x. Facility director 2x, Maintenance director 3x, Activity director 2x. Revolving door for all kitchen and care staff because their base pay is less than their competition vs compatible (We checked) Current staff and Mgmt are all friendly and accommodating when asked directly

The staff has been wonderful! The learning curve for them learning what help my mom needs has been an issue some of the time. But they have been very responsive to any issues we have had and try to correct them quickly. My parents are very happy there. We chose this facility because we loved that the independent living and assisted living is all under the same roof, and they all socialize and eat together. It has a younger feeling, not so "nursing home" feeling. We wanted friends for my dad to get to know and talk to. Most places didn't have very many men because the independent living is in separate houses outside, and the women tend to outlive the men in assisted living:) But Harmony has lots of couples for mom and dad to get to know. I also love that it is bright and sunny! So many of the places we looked at were very dark, dark wood, dark heavy curtains, dark wallpaper etc. Harmony just has a wonderful atmosphere from the time you walk through the door, right to the lovely, bright, sunny ,roomy apartments. It's just a beautiful facility!

I would definitely recommend Harmony at Avon! It is very clean. The staff seems friendly, and they do a great job with general housekeeping in the Independent Living apartments. I have not eaten any of the meals, but my loved one who is pretty picky, can always choose something that she likes to eat and that tastes good!

They are going through a lot of changes. Being a brand new facility, they have changed Director of Nursing 3-4 times already. I think it's more of a growing pains problem until they get going and get better established. Currently they have a communication problem. They listen to my concerns, but they don't always get back with me.

Harmony at Avon is a great community. They have taken great care of my grandfather. He loves the food, activities, and the staff. The staff all treat him like he is their family. They do serve true to Family serving Families.