Sugar Grove

Good overall. Some areas could be improved. Would recommend for the price.

Our Aunt had suffered several falls at the facility She finally broke her hip after a fall and passed away. The hospice care she received there was very good. The regular staff seemed patient with her but we felt like it might have been understaffed for the type of patients on her hall. The activities coordinators were very sweet and the kitchen staff were very accommodating.

What I like most is the sense of community for the residents. My loved one spends a lot of time in the cafeteria, and there is encouragement of other residents to sit together talk together and enjoy activities, and so her living there gives her a sense of community she would not have as she was living alone. I don't hear much from social workers or staff from the administration level as there's not many check-in's. I would like to see a little more communication from that level. We do get calls from the nursing staff once in a while if there are questions but otherwise, most of the interaction is initiated by us.

I would say that overall Sugar Grove is a safe, nice place for seniors to live. Picked this company because my brother and I toured the facility and were impressed.

I toured it and loved it. What also impressed me so much was my mom had lived in the same house for 57 years. This was only the second place she had ever lived her adult life, so it was very hard to impress her, but she was so impressed and loved it. [name removed] was incredible. Everyone was amazing her nurse was the best!! My mom loved it there!

This place is not a good place to send your loved ones. Seems like the aides are too busy talking to each other rather than helping the patients . I visit a few friends there regularly n I worked many nursing homes n I never would just put someone in a room n leave them without making sure they are ok. The light was on over an hour- who’s watching these lights n an hour is totally unacceptable . The food is mediocre nothing to brag about! Someone needs to make these nurses n aides take classes for respect n caring! I wouldn’t put my loved ones here. Just my personal opinion- and the patients look like zombies all coped up! Not ok by me!!

What our family likes the most about the Sugar Grove community is the staff. Staff is very friendly and helpful. It is all on one floor which makes it easier to navigate. And they have a separate entity within the facility (EmpowerMe) that does physical, occupational and speech therapy.

We have lived here about a year.We love it! The activities are great and the activities ladies are top notch. Have met alot of nice people and enjoy being around this friendly group of folks who share similar life experiences.

The meals and service of the meals is not so good. There are lots of complaints from the residents in regard to bad meals and service (long waits for food). It is a very nice community and all the residents there are nice, friendly and help each other. Our loved one also really enjoys the activities. With that area of improvement we would recommend the Sugar Grove community to other families.

They have some activites, which has been pretty good. We picked this community because ofthe location, and it's close to other family members. The apartment was a good and the cost was sufficient. The people are wonderful. They need to hire more maintenance staff. Overall, my loved one is pretty happy.

My loved one has been here for 3 months and they have only cleaned the toilet once. They are supposed to do the laundry too but that has only been done once too. I think they are having staffing issues like a lot of other places. The staff that are there are super sweet and mean well. The residents all have a button that they can push for someone to help them, but it only works when certain staff are working - for some reason it does not work when the night staff are there. If everything was being cleaned and the calls were being answered, it would be a great value for the money - but they are lacking. They are currently going through a transition, so I know they are trying to make improvements to the facility so we are excited to see that some of these issues get resolved in the near future.

They are doing a pretty good job. My mom has been here for about 4 months now and they are very receptive to trying to help her out She is not crazy about the food, she often complains that things are under cooked and sometimes there is not a lot of variety. The director and lead nurse are very kind and considerate. Overall, I would recommend to others looking.

I think it's a great place for assisted living. It's been good for my loved one. The staff is very kind and attentive to her. I feel like the facility could be updated a little bit, as it's looking a bit worn. But I believe they clean regularly once a week. I think the food and activities could be improved upon a little as well.

I would want others to know that we did not have a good experience with Sugar Grove in the memory care unit. I would tell others to look for another place and not place your loved ones in here.

The staff has been very rude. I have left messages and voicemails and no one has gotten back to me. They have been very uncooperative and I am frustrated. During Covid-19 they are not cleaning the rooms or bathrooms. They are bringing the food to their rooms but doing nothing to clean up these rooms. They are not returning calls to the social workers either.