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Our experience at The Grand is going well. They have been friendly throughout. My loved one is having some difficulties with her appetite but the staff has done a good job of trying to encourage her. There is nothing I can think of at this time that they can improve.... Read more
The Grand Rehabilitation and Nursing at Queens in Whitestone, New York is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
At Ozanam Hall Nursing Home of Queens, "the difference is love." Our quality of care reflects our core values: providing a person-centered environment and a welcoming atmosphere of home, and bringing dignity and quality of life to seniors. Guided by our Catholic tradition, we honor the spiritual...
A Place for Mom has scored The Grand Rehabilitation and Nursing at Queens with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Grand Rehabilitation and Nursing at Queens has 332 reviews with an average "overall experience" of 4 out of 5.
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Everything mostly went well but my loved one did not like the food at all so I had to bring him food.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review. Speak to us about the food so we can try to accommodate you.
It went well!
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for your review!
They have nice, healthy and good meal portions!
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for sharing! Your feedback is appreciated here at The Grand.
So far the care is pretty good for my loved one. The staff are on hand and that has been excellent. They have been communicative. He is on a restricted diet but he seems to be eating okay and he will not complain about anything.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review. We really appreciate the feedback here at The Grand.
The nurses are excellent! They are lovely, very nice, friendly, and take care of my loved one. He has his favorites and raves about them! The place is clean and they call me and set up his appointments. The only thing is that he does not like the meals and sometimes his call light goes on and it can stay on for hours before they come.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for your review. Please reach out to us so we can address any concerns. We appreciate the feedback.
The staff is very friendly!
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review. We appreciate the feedback.
The staff are pretty good and are on the ball. They try and help get my loved one to eat.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for your review. We consider our residents family here at The Grand.
My mom is there for the therapy and we are satisfied. I love the patio and they are pretty clean.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review!
Overall, everything was good!
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review. We really appreciate the feedback.
I have no complaints about the therapy services! The communication is okay. The social worker called me but I had to call her back several times before I got her and I think the staff could communicate the plan more with my loved one and to me. She is also unhappy with the food.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your feedback. Please reach out to us regarding any of the issues you stated above so we can improve. Thank you!
The staff and nursing care were good and they were friendly. The communication was okay but I had to go to the desk to find things out. We made some dietary requests and they were not met.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for your review. We apologize if we weren't able to accommodate you with a specific request. We do our best to satisfy all of our residents needs here at The Grand.
My loved one said that the therapy is pretty good and we have seen improvement. The girl that is in charge of the therapy is very nice and the staff is friendly. When I am there they are very nice and they answer my questions. Some of the staff are okay and when I ask them for something they are very good but there are a lot of times she has to wait for help to the bathroom. The nurses are nice but she said there is one nurse who is not so nice.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you for your review. Please reach out to us regarding any concerns so that we can address them as necessary.
My loved one said the rehab is great and she gets this daily. The staff is helpful and there are some that are great but some of them lack empathy. The communication is fine but sometimes it takes forever to get a response. The nursing care is okay but it depends on the staff.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019Thank you so much for your review. We apologize for any delay. Thank you for your patience and understanding.
It has been a wonderful experience for my loved one. I appreciate that this facility offers a kosher diet because there are not many in the area that do this for people that would like to keep to their faith even while at a rehabilitation. It is neat and clean. I have not had a chance to talk to the nurses but some of them have attitudes. At this point, she thinks the food is tasteless.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019We appreciate your feedback and apologize for any issues you may have experienced. Please reach out to us so we can address them and improve your experience here at The Grand.
My sister in law likes it here, she feels comfortable and knows the people. The building looks nice and the outside space is nice too. The nurses are good and most of the help is good but some are not so good. She has not had too much therapy but they are helpful and they try to get her to do things. It is a small building but it is clean. She is complaining about the food but that is because she is not feeling well because the other times she has not complained. The communication is not so easy at times.
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Response from The Grand Rehabilitation and Nursing at Queens
June 26, 2019We apologize if there was lack of communication. Feel free to reach out regarding any concerns you may have and we will address them to the best of our ability.
I'm very pleased, and I have recommended them. They always greet me. They remember who I am and talk to me whenever they see me! I met everyone on the first day, and they explained everything.
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Response from The Grand Rehabilitation and Nursing at Queens
May 21, 2019Thank you so much for your kind review! We're so glad you shared your experience with us here at The Grand.
I feel very strongly about this place, and they took great care of me. I like the food a lot. They explained everything.
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Response from The Grand Rehabilitation and Nursing at Queens
May 21, 2019Thank you for your review!
They are taking very good care of my loved one.
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Response from The Grand Rehabilitation and Nursing at Queens
May 21, 2019Thank you for sharing, we appreciate you choosing The Grand.
It is really good. The doctor is nice. The very first day they had a wheelchair for her. They are doing everything they can. They are very nice and very caring. From the supervisor and everyone else on down, I am happy with. It is pretty clean. The doctor is very good and the nurses are good and explain things. They even have guest meals!
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Response from The Grand Rehabilitation and Nursing at Queens
May 21, 2019We really appreciate you sharing. Thank you for choosing The Grand.
So far it is good. The place is nice and clean. It does not look or smell like a nursing home. The people are nice. They try their best but she is not cooperating. I do not have much interaction with the nurses but the aides are really good. The front desk and the social worker try to help and they try their best.
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Response from The Grand Rehabilitation and Nursing at Queens
May 21, 2019Thank you so much for your feedback. It truly means the world to us that you took the time to share your experience. Thank you for choosing The Grand.
See what the neighborhood has to offer and what’s nearby:
Call (718) 285-7518 to reach a resident at The Grand Rehabilitation and Nursing at Queens.
To reach a resident at The Grand Rehabilitation and Nursing at Queens call: (718) 285-7518
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.