The Blake at New Braunfels

Very clean and no unpleasant odors. It's a really nice place and meets my aunts needs

The facility is great, and there seems to be a larger group of active residents than other facilities we have experienced. Most issues we have encountered have been due to turnover of caregivers which seems to be typical in this industry. That said, turnover at The Blake is better than the other two facilities she has been in. Overall, very pleased.

We love the Blake. We just wish it wasn't so expensive.

I'm not happy with how the Blake handled my mom. She moved out in about a week. The care team was very good. I almost feel like they did a bait and switch because they evaluated my mom for assisted living and immediately moved her to memory care. My mom is not without fault but we weren't happy with how they handled it.

We picked this community, because of the location and quantity of staff. It's the best place for your loved one. Excellent care all the way through the end of life. Every place has issues and they will work with you to correct them.

The Blake at New Braunfels has been a great experience for my loved one and family. The staff are kind and caring towards the residents. The staff communication has been great with the family when we have questions about our loved one. This community was out top choice as it was close to family and a newer community.

You were taking very good care of my wife and I do appreciate it. We would most definitely recommend The Blake at New Braunfels to other families.

I visited every other facility in the area and the Blake was the best. He had been in two other places and there is no comparison. The staff, food, cleanliness, activities are all first rate. If I have a concern or request, the staff does everything to assist in a timely manner. The especially love the nursing staff. My husband has seizures and they are exceptional handling him. I would suggest looking at Facebook pictures and go visit. The staff will take their time to assist you and answer any questions you have. I couldn't be happier with the entire staff. I also visit almost daily, so I know what excellent care they take of all the residents.

The Blake is great if you don’t actually need care. The minute you need help with incontinence, memory care, sundowners, etc. find somewhere else to go! Front desk workers are amazing but behind the door workers show little compassion or empathy. Nurses great but hourly workers lack training and do not communicate. Disconnect between what is suggested and what actually courts in care. Many residents isolated and needs ignored.

It's a beautiful new facility. Staff very professional and I wouldn't hesitate to refer anyone there. They are all very compassionate and caring my aunt has advanced Alzheimer's and she loves the food couldn't get her to eat in previous facility.

The day to day workers there are great but then it comes to the supervisor, the quality of care, the meals and dining experience and activities it just sucks it is bad. Overall for the value is it totally not worth it.

We chose The Blake because they were able to able handle dads insulin the way that he needed it to be done. The facility itself is very clean and the staff have all been super friendly and accomdaioting. I have already recommended this facility to someone I know and her loved one will also be moving in here soon.

The hard thing is that you have to ask the right questions to make sure that your loved one is receiving the right care. The lease document is very legalistic and supports the company more than it does the resident. The food has not been hot and it does not look anything like the upscale dining that is portrayed and the menu repeats a lot and there is no variety. The servers are also not trained so the service is poor.