Elan Westpointe

Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.

They are on their 3rd manager and 2nd office manager. Sense of urgency is lacking.

We are terribly disappointed in the facilities. My wife's mother requires very little assistance in her daily life and we were looking for great food and a classy place to live. She has gotten NEITHER. They can't seem to hire the CHEF that the literature promises. The food is much less than adequate. At the moment, she has no hot water. Earlier this year it took months to fix leaks in her shower. We are going to take this up the Elan corporate ladder and will require verified improvements, or we will go after the refunds she deserves. The fees are far too high for bad food and very poor service.

It was all a 5, the best, and I am so thankful he had a beautiful place to stay with people that cared him the last 6 months of life. I especially loved the director, [name removed], who always had my back and watched out for him as well. Can't say enough good about them.

The community has been wonderful! The staff are exceptional and they catered to every need of my loved one. The staff were quick to respond to the call button requests by my loved one. The director is very nice and sweet. I can't say enough good things about the experience. The meals are outstanding. They kept my loved one's room very clean, and made sure to take my loved one down to the dining room for meals. The community worked well with hospice.

Elan Westpointe was absolutely excellent for my mother. And this is not the first place she had been, so I know the difference. The staff here were just extremely supportive and helpful.

While I realize there is a pandemic that has made employee staffing a bit difficult. . . Elan Westpointe takes it to a new level. There is little to no housekeeping. (I do my mother's cleaning and laundry as well as changing sheets. I also provide this service for friends of hers without family to help them out.) Transportation to/from appointments hasn't been available since [date removed] when she moved in. Nursing staff is experiencing shortages. Several residents have been forced to hire private home health care. NO trips to grocery store - I shop for Mom and her friends. No/sporadic hair salon. No maintenance person on site. NO DISCOUNT IN RENT. *Staff that remains is amazing. *Activities depend on lockdown, ranges between 1 and 4 rating. *Meals are great when the chef is scheduled and cooks. Otherwise - hit or miss - mostly a MISS. They literally had to order out for pizza one night due to poor food. *Residents went 4 (or more) days without hot water. I feel so sorry for residents without family nearby to fill the "gaps." Disgraceful! Please RESEARCH.

We chose Elan Westpointe because they have a lot of activities in the memory care unit and they are well schooled in working with dementia patients. The staff are kind and the facility is very nice. The food here is very good and she enjoys is. It has seemed it took a while to get accustom to moms routine, but we are trending in the right direction. I would recommend them to any of my friends with parents who have dementia.

Very nice.

Elan is a great place for my mom. [Name removed] at a Place for Mom went out of her way to help me find this wonderful apartment style living for my mom. [Name removed] at Elan made my mom feel right at home. As any place, Elan has room for improvement, especially in the food services, but overall this was a very good decision for our family.

Well, in general it’s OK. However, they can’t ever seem to get the billing right. They don’t clean the room like it should be cleaned every week. They are shorthanded at times and can’t get to my mom until way after she calls for them. They sent my mom to the hospital one time in an ambulance With no good real reason. They didn’t treat a rash that my mom had. They are not real good at attending to medical needs. On the positive side, the residents seem to be nice and friendly.

I think what I love most about this community is how warm and friendly the staff are right from the time you walk in to the moment someone readily asks you if you would like something cold to drink or a fresh cup of coffee. This was very important to me when I first began looking for a place to work and support. I had my mom with me to tour a few places and I watched how she reacted to the community rep at the time and the super friendly resident engaged in all kinds of fun things to do! This place is alive with happy faces to and after trying lunch here me AND my mom were ready to move in not just work and volunteer here! This place is special, its clean, its close to everything and they really celebrate living your best life here at any age. Sincerely, [Name removed] & [name removed] Canyon Lake Texas

I seriously am considering a wrongful death suit against them. I would not recommend them to take care of a loved one

The Elan Westpointe is the newest and nicest assisted living community in New Braunfels. The staff is very focused and friendly to the tenants and their family. The cafeteria has three choices of meals for breakfast. lunch and dinner. If you want something else, they have a Biestro menu which has all kinds of sandwiches, burgers, a huge Chief salad ect. The food is very good! Housekeeping cleans your apt and washes your sheets and clothes, once a week. Trash is empted every day. There is a Beauty Saloon in house, a library, game room with a pool table. There are daily activities and a Happy Hour every Friday with music and drinks, including Beer. This is an all-enclusive community. For those who cannot live alone anymore, or just want to be catered to; the Elan is a wonderful place to live! Studio, one bedroom and two bedroom apartments are offered here.

REVISION Elan Westpointe, New Braunfels, TX. This is the 2nd time I have reviewed Elan. After speaking with the Director, I believe they are now making strides to improve on the issues that concerned me in the previous review. I also believe they are still working on improvements in other areas. I believe the director, [Name removed] is the right person for this community. Thank you [Name removed]!

This facility made the short list. Very impressive staff.

I previously toured this community but I am going to give it another try. When we went to tour this facility, I think they had a resident manning the front desk. She couldn’t find the room keys or even remember what was going on. I just felt like she was incapable of running the desk. The fire alarm actually went off while we were touring and she didn’t know what was going on. She just seemed totally vacant and unaware of what to do when someone comes in. It was a nice and clean facility but it just looked empty. I will tour this community again when someone else is at the desk.