Mercy House New Braunfels

The only activity I was aware of was an employee picnic. The medicine was not given properly. The bathrooms were kept locked. The food was poor. There were no activities for residents. The administration was unable to help with our issues. We withdrew my mom after only a few days. The staff would often be in the other physical building so unable to help. Also the other residents were not alert enough to be companions.

The staff was outstanding, and I would highly recommend it to other people.

Their staff is exceptionally kind and seem to love the residents like family.

I highly recommend Mercy House to other families. I like the staff and the management there. They have gone above and beyond to take care of my husband.

I would recommend it to others. I like that it's a small community, and they're very friendly. In general the facility is old but clean and adequate. The exercise outside area is nice as well. They just changed ownership from Sodalis to Mercy House, but as far as I know so far things have not changed yet.

We chose Sodalis because it was recommended to us and we looked at it was exactly what we needed. The director has been here 9 years, she is top notch and very energetic. She is always accessible which has been great. If one of her staff calls in and they can't be there, she steps right in. The activities director is over the top and has a very bubbly personality and is great at what she does. We are very pleased with our experience and would definitely recommend them to others and already have.

Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia. I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.

The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.

The staff here is just amazing and they care for their residents like they were their own family! The wonderful memory care community is in the most picturesque location in New Braunfels... just a hop, skip and a jump from both San Antonio and Austin. I highly recommend this community!

My loved one has been doing great every since we moved her in. The other place kept her locked in her room and not able to move around much. Here she is free to move around and go outside. She is happy and healthy. I haven't seen her look this great in years. The staff really cares and loves the residents. true heros!

Ive had the best experience with Sodalis my grandmother lives there and i couldn't of picked a better community for her to live in. The staff is amazing they are always loving on grandma and making sure she is well taken care of. They are always planning music and singing to her. My grandmother is at the end stages of Alzheimers's and the engagement is geared around the different needs of the residents which is so awesome. The management team is amazing also they are always keep me updated with her care and they are always there to answer question. I would highly recommend Sodalis for your loved one.

Thank you to all the staff at Sodalis for caring for my father during this difficult time in his life! My father has been in this community for almost a year and with his dementia progressing we didnt know what to do. We went over to Sodalis and felt so comfortable and the staff were so kind! My dad actually enjoys going out and playing the games and doing the activities which we never thought he would! Again thank you to the Sodalis caregivers and staff for caring for our father!

Great place! I think this will be the right fit for my mom. Thanks for your help!

I couldn't have found the best place to help me in my situation if I had not had [Removed]. Thanks

Our mother has lived at Sodalis Rock Street for 17 months. The staff are wonderful, very loving, caring, and patient. Every time we come in to the house, it is clean and smells good. There are activities and residents are encouraged to be out of their bedrooms and in the "living room area". The beautifully kept "back yard" affords residents the ability to sit outside in the shade or sunshine to see birds, plants, and flowers. Beautiful! She has had the best care she could possibly have here. She has dementia and can sometimes be challenging because of her medical situation. We thank the staff from the bottom of our hearts for their professional care and love for our mom. We know it is a hard decision where to place a loved one, and we are so thankful for everyone at Sodalis!

I had a nice tour of this community. It is a pretty nice facility with kind people. From what I saw everything was neat, and appeared to be well maintained. The staff was kind, and helpful. They answered all my questions, and the experience was a good one overall.