Sage Spring Senior Living

The staff is super friendly and helpful. The facility is nice and clean. My mom is not a fan of the food.

We went with them because the layout of building, it's one story-which we liked better, the staff we were introduced to (but I think they are a bit understaffed, honestly), the location ( easy to get to without having to sit in I35 traffic) and the facility grounds (they aren't surrounded by other buildings-they have some land, landscaping, a nice "outdoor " feel to enjoy. My father-in-law was only there a couple of weeks when he had a severe stroke and he hasn't moved back in. Follow-up with them hasn't been great. Things might be a bit crazy, as the management has changed recently, but we aren't getting the help we expected.

The facilities always look and smell clean, and they offer a wide variety of activities and field trips. They have been incredibly easy to work with, and their staff is beginning to feel like family. We picked Sage Spring initially because it is extremely close to where I live and work. Once we received a tour, we knew that it would provide the supervision she needed while allowing her to maintain some independence.

My loved one is currently a resident at Sage Spring and everything has been great for her at this facility in the Memory Care unit. I was very impressed with everything from the first visit/tour. The cleanliness and friendliness are great. The staff, care services, meals and value for cost are also great. I toured 5 other facilities and only one came close to being as good as Sage Spring, but it was too far from home. We are very happy with having our loved one at Sage Spring and would recommend the facility to others. My loved one is happy and safe.

For the value for cost - I think all places in this industry are overpriced if I'm honest but I also know keeping staff is an issue. However, we would 100% recommend this community to other families, no question . I have had my grandmother in other places so I have a basis for comparison. My father in law is the one in Sage Spring and if we could have afforded, I would put my grandmother there. This place is SO nice. It's clean, staff is professional, it's bright and happy and nicely decorated. I've been to several other Asstited living/Memory care facilities and I'm so impressed with Sage Spring. Compared to others we visited, there was no question when it came time to decide where my father in law would live.

There is no perfect place. Sage Spring is relatively new so staff was new. Also there was change in the director of memory care unit. My major complaint was that it was hard to reach staff in that section on the phone. Facility was short staffed nights and weekends. Usually if medical situation arose I had to deal with it. My loved one had COVID twice even though he was vaccinated.

The Sage Spring community does seem to be short staffed. Their food was horrible. [name removed] (director) was fabulous!! What staff was there were sweet!! With the exception of the food yes. [name removed] I overheard her offer to go to a fast food restaurant to get our loved one something because he wouldn't eat.

They've been very engaged. The staff reaches out to my loved ones, checks on them and includes them in activities. They know us when we come in to visit. And they know exactly where my loved ones are - for instance, if we come in and they're at lunch they can tell us that. They seem to know their residents well, engage with them, and have good relationships with them. So the care has been good. When we first got there, there was a change in ownership and a lot of staff turnover. So we had some difficulties with follow-up and knowing who to ask questions of at first. But that all seems to have ironed itself out now. The food is good, and there's plenty of it. One of my loved one complains there are too many fresh vegetables, but everything I've tried has been excellent.

It is a wonderful place, we are very pleased with this community. We like how it is a smaller scaled community and how they keep the residents engaged.

This is a lovely community. The people here are friendly. The concern I have is the communication could be better as the phone doesn't get answered a lot of the time. There are times they don't return phone calls or messages.

Sage Spring is a new facility therefore they have all new staff that are not necessarily trained on dementia care. Communication has been a problem and something they could definitely improve on. It is hard to reach the front desk and even harder to reach someone in the memory care unit. The facility itself is beautiful and the building is wonderful.