The Birches at Harleysville

Since mom has been here I have raved about The Birches - we absolutely love them. When you walk in it always smells clean and they do a great job of keeping the facility clean as well. I love the chef, she cooks like she is feeding her family and the food is great. She cooks all the food fresh and it is seasonal as well. The value for the money is amazing and the best that I saw around the area. My mom is an epic fall risk - the staff have learned with her and have worked with me as well and they are great about making sure she does not fall and is safe. One disappointment is that her nice sweaters have gone missing, that seems to be an issue at other facilities as well. But other than that it has been a wonderful experience and we would definitely recommend them to others looking.

Our families experience has been pretty good so far with The Birches, what really stood out to us initially was the friendliness of the staff. When we ask our loved one about the meals she can't really remember but from what we have seem the meals and dining service seems to be just fine. They do have a lot of different activities for the residents, and we really like that our loved one has a little kitchenette in her apartment. Based on our experience we would recommend this community to other families.

My mother seems to like The Birches.

We chose The Birches because I needed a place in a hurry and they were able to get us in quickly. My in laws also have also stayed here as well and had a good experience. It turned out we were very very lucky. They get high marks in every category as far as I am concerned, they are good people and it is a great place. I would absolutely recommend them.

The staff really care about our mother, they really have that genuine care. They are very good about communicating to us and supporting different care plans. We really have nothing bad to say about The Birches community. She is rally enjoying the meals and dining service, and is loving all the different activities that are offered throughout the week. She is really able to expand her friend circle and be around people with the same similarities.

I have worked at the Birches since the end of April, and Thank Goodness I was given this opportunity. The residents are amazing. All of them. Love them forever and a day. We work very hard but I always hear from them "thank you for all you do." Or "you work so hard. We notice it and appreciate everything you do for us." I love our staff, and you can see they love the residents as well. Amazing! Best of all our Executive Director is the most amazing ED I have worked with in a long time. He came into our community in the midst of construction, and works hard to keep his eyes peeled, step in when there is need, and check the halls throughout the shifts. He jumps in to move a sofa, serves ice cream during music programs, is a great bartender when he sees me struggling, and is Justin on the spot when he imagines he is needed. I've been working as an Activity Director for over 20 years. He has come into this fabulous company and made us amazing! Stop by and see the changes!

I toured this facility recently while looking for a place for my aunt. She is currently at an Independent community and we are looking to make a change soon. I am always skeptical at reviews online, but can tell you that the reviews for The Birches really are accurate and it is a great place! Finally found the place for my Aunt once the time comes.

I recently began my employment here at The Birches and I could not be happier! From the interview process with [name removed], which was the very first time that I had interviewed for a job in about 13 years, my experience could not have been more pleasant and welcoming. I knew after the first 5 minutes that I would love nothing more than to work here! The management under our Executive Director, [name removed], is nothing short of incredible. I already feel as though this is my home. The residents are all so sweet and I love to interact with them whenever I am at work. The facility is gorgeous and has such a warm and home-like feel. We are growing and it is very exciting to be a part of this amazing team!! Our entire care staff takes impeccable care of our residents and the residents all seem very happy and content. Thank you for asking me to be a part of the family at The Birches!

I was recently asked to provide musical entertainment for the residents at this community. Upon arriving, I was greeted by a very friendly receptionist and was impressed with the communities COVID protocols in place. The new Executive Director was kind enough to show me around and I was very impressed with all of the renovations to enhance the living environment. The residents were very well cared for and were quite engaging with me during my performance. Having performed at several Senior communities, my experience at the Birches was on the top of my list! Living locally and having a mother who will soon one day need a community setting, it is great to know that The Birches will be there for her and me when we need it!

My brother needed a place to recover from a minor stroke. He did not need a lot of help with his day-to-day personal care but did need help with his medications. He also had cognitive issues that were a concern was also worried he may fall if he went back home at that time. We wanted him in a place where he could walk on his own and it was safe and there were people around. He stayed just 2 months but made major improvements. He was able to go back home stronger - both physically and mentally. The staff there are AMAZING!

This building is bright, clean, well-staffed, and pleasant. Surrounding friendly and cheerful staff. The dining room has adequate seating and is nicely laid out. The menu is varied and the food delicious.

Even before our Mom contracted Covid-19, our family was searching for an assisted living facility that was first and foremost safe and comfortable, and that fell within our budget. The Birches at Harleysville fulfilled all our needs. The staff was excellent in every respect, and helped and guided our family through the entire process. The Marketing Director and Executive Director were especially helpful and went out of their way to answer all our questions. After Mom moved in, the Maintenance Director has been a Godsend by helping Mom arrange her apartment and setting everything up just the way she likes it. There's always going to be a few bumps in the road when relocating a loved one, but the personnel at Birches have helped smooth them out and have been an answer to our prayers.

My first encounter with anyone at The Birches was with [name removed] who called me on her way to work to tell me what The Birches had to offer in the way of memory care for my husband. I was touched by her compassion and impressed with her knowledge of the care he might need and her passion to help him. My family and I already had decided we needed to place him somewhere for full time care. It was just a matter of where. My daughter, a granddaughter, and I got an immediate meeting with [name removed] and other staff members and decided to have him brought to The Birches. I knew he was in a safe, secure place with people who would care for him. [name removed] periodically took the time to check in on him and let me know how he was doing. I felt confident with his placement and appreciated how often The Birches staff reached out to me regarding my husband’s well being. Having to place a loved one in a facility is difficult. [name removed] and the other folks at The Birches made it as easy and uncomplicated as it could be. My family and I are so grateful for that.

I had a really good feeling about the community and I feel my husband is getting taken care of. I would definitely recommend this community to others

For my loved one this community was a good choice. The staff is reasonably responsiveness anytime I had questions

I would say that it is a very nice committee. The food is good. My loved one loved it there, and loved the people assigned to her. Even after we put my loved one on hospice her aide from the community would come and sit with my loved. The staff seemed to be a little overworked.

I am resident here at the Birches... food is excellent and well seasoned, with a good variety. The team has been excellent and always willing to help. I would recommend new friends to join.