The Birches at Harleysville

I liked The Birches. For the most part the staff was helpful. I do feel they were understaffed. I would recommend them overall. Maybe not for residents who need extra care due to memory issues though.

I would say the staff was very attentive and caring. Everyone I have come in contact with has been professional and friendly and really seemed to car about the residents.

Staff is wonderful. Gets to know the residents and makes them feel welcome. Attentive to physical, emotional and mental needs. I would most definitely recommend them to others looking!

I put my husband in the Birches when I could no longer care for him at home. I experienced first hand other skilled care communities where the hospital sent my husband to rehabilitate. He found them depressing and I found them lacking. On the other hand upon walking into the Birches you get a whole different feeling. In fact after my husband was there he said to me "When are we checking out?". He thought we were at a hotel. The staff did their best and there were two workers who my husband and I liked VERY much. The activities were wonderful and we enjoyed them together. Musicians and singers were brought in and parties planned so we never felt like we were missing out on holidays. The activities director was VERY caring and would get my husband and take him to an activity when I wasn't there to do so. The price was much less than other facilities also.

The Birches of Harleysville has such a caring and empathetic staff. I started working with [name removed] at the very onset of my mother needing additional care. Even though mom didn't live there for almost a year after our family started inquiring about their facility, the staff continued to stay in touch and answer any questions we had during our journey. When mom became a resident there, she immediately became part of their family and we were blessed to have such a caring staff. We visited as much as we wanted and were thankful that mom had the care she needed and deserved.

Overall the experience was good. Mom was in assisted living\personal care. Occasionally she would have to wait a while for someone to come to her room. Food was excellent and the activities and entertainment was very good.

I really like it here. I have my friends. I feel safe. The food is good. I really like the activities I go to all of the activities. The crafts are my favorite.

I like it here. I like the crafts and entertainment. The food and service are good. The people are friendly and nice. I go for walks every day and do the PT they have here. Everything I need is right here.

My GRANDFATHER HAS BEEN A RESIDENT AT THE BIRCHES. SINCE MAY 2023, MOVING FROM ANOTHER LOCAL COMMUNITY AFTER BEING UNHAPPY, THE BIRCHES MAY HAVE A WAIT LIST AT TIMES TO MOVE IN, BUT IT'S WORTH THE WAIT. My GRANDFATHER IS SO MUCH HAPPIER HERE!

The Birches was an amazing facility for the decline of a loved one. We suddenly found ourselves unprepared. The team provided comfort and guidance along the way. We were relieved to have our loved one taken care of at this facility. After a few stays at rehab center, the Birches was a new home where we were always welcomed.

First of all the staff are very nice and helpful, especially the dining staff. How the community is kept is great and the other residents are very friendly. But the staff is really excellent.

Everyone is very friendly and very helpful. The food is good. The programs that are put on are great. I stop by to see the director every day and he gives me candy. If you have to be someplace, this place is a great one to be!

I moved my mother out of the Birches after 3 months. The overall experience was poor. The did not provide any updates on her condition. They tried to move her to memory care when it was not needed. Total money grab. The Executive Director provides no assistance. After we moved my mother to another facility., I asked her how they treated her and she said good evening when you are not here. This told me she was not treat very well at the Birches. They are not proactive. Never provided any information on my mother's condition. I needed to initiate any care requests. Never got my mother to go to the dining hall. Always delivered her food at a cost of [fee removed] per meal. Total [fee removed] per day. I would not recommend the Birches at Harleysville. Not patient friendly.

In the last 18 months, my brother and sister-in-law have lived in the memory unit at the Birches. The staff has been helpful and sensitive to their needs. My only challenge at time has been to keep track of their clothing following laundry on the premises. I understand this is a problem in many communities. But I am indeed grateful that we found the Birches for my brother and sister-in-law. I am so grateful that we found the Birches.

My love one with Alzheimer’s was isolated for 5 days with mild Covid. Family was denied visitation, no updates as promised by the Nurse. Day 6 got call from ER, not the Birches, that she was admitted unresponsive, severely dehydrated, lost 12 pounds. She was only in the Birches for 16 days. As a result, she is now in skilled nursing, puréed food, difficulty swallowing and unable to walk. Would definitely not recommend for your loved ones.

I would say the staff is very friendly and truly seems to care about the residents. They get to know each resident they care for and try to cater to their particular needs. We chose the Birches based on cleanliness, responsiveness, and location compared to some other facilities.

Good experience. Very helpful staff and friendly environment. My wife and I have been here a couple of years and consider our second home.

I like it here. I feel they do a great job in considering very person's needs, and they do meet our needs. The staff is very pleasant and helpful.

I feel safe here, and the staff always remind me to get my meds. I really enjoy the activities we do. My favorite are stick-less pool & bingo.