The Avalon of New Albany

Everything has been good, the staff seems to be very nice, housekeeping comes in to clean my room pretty good. My daughter in law comes to visit and a nice man sit with me at lunch sometimes we talk sometimes we don't.

This is a nice place and I do appreciate the nurses here but I know my care needs can be more than they can manage.

I really like it here, and feel very comfortable its a beautiful place and the housekeepers keep my room clean. The other residents are pretty friendly. I enjoy activities with them but I wish they would remind me of the activities.

Better than good staying here cleanliness is fine, caregiver are excellent. I need a lot of attention right now, but they are helpful. In need of more heart healthy and diabetic food, but dining service is great! Good variety of activities but need to be timely.

My mother has fell twice in night activities room. She has fell six times from her locked room. Room has not been secured so a man stood overtop her in his underwear. No aid is trained regarding oxygen usage so they ignore when oxygen units may be non working. They do not check them. No aid is professionally trained to give patient care. No STNA credentials. My mother has had food dropped off and no assistance with eating and she needed it and some nurses were aware. I have had to fold her clothes and put them away when this was supposed to be done by facility. I found toilet not cleaned with residue left on commode seat. I have found a washer smoking profusely and no technician or management was called let alone fire dept. I have found portable oxygen NOT operating and I found the concentrator in her room not ON and also not working on another occasion. Since I have complained, I have been told that I am not allowed on premises. I will be reporting to ODH, office of Aging and the AG.

We have been so pleased with The Avalon of New Albany. From the minute we walked in the door we were made to feel like family and now have such peace of mind that we made the right decision. Grateful to you for pointing us in this direction.

Aides are most reliable. Clients are very friendly. I love living here!

The facility was nice and the staff was very friendly and helpful. They were always available if mom needed help or if I asked for anything. Everyone tried to engage mom, even when she wasn’t interested. Mom had some angry times, refusing care or meds, and the staff was very good about calling me to help convince her that it was needed and they were trying to help her not hurt her. Unfortunately, mom was unable to experience the activities offered, including going to the dining room. Meals were brought to her room, but weren’t always “complete”. The hospice team from Capital City Hospice was awesome, from the beginning of care to the end! My mom passed away four weeks ago and I have yet to hear from anyone at The Avalon. Very disappointing!

Very good, I have never personality met the [name removed] and would like to. The caregivers are very something come in a help and check in on me. [names removed] (nurses) are wonderful!

It is wonderful, I came in December and I was so impressed with everything. [name removed] is so great (maintenance) [name removed] cleans my room on Wed. and she does pretty good.

I have been very satisfied with everything here, and have no complaints. [name removed] caregiver is super! My neighbor is really nice.

After my husband died I chose to move into a continuing care community because I believed that doing so is a gift to your children because they don't have to worry about you. I am pleased with my decision.

People living at the Avalon seem to be all nice people. Mom has made a few relatively close friends. I better leave it at that .

The Avelin has done a great job of meeting the needs of our uncle. The facility is very clean and welcoming.

They appear to be short staffed in caregivers and the kitchen. So attention is not provided to my mother's satisfaction. The caregivers they do have are all compassionate and caring. Prices have increased drastically since a new company purchased the facility but care has not increased. It seems to be getting worse and they are losing good people on the staff. I'm about ready to start looking at other facilities but I worry they will have the same issues.

At one point or another, I have interacted in each area listed. In most cases, the issue/question was solved or a plan created. They lose a full point for proactive communication with a family or resident document. In all areas I had to figure out who to contact.

Right when we came to tour The Avalon of New Albany we were just blown away - you noticed right away how clean it was, there were not odors anywhere. The staff members have been very welcoming and so friendly. Our loved one seems really happy with the meals and activities. We have already recommended them to other families and we will continue to do so.

It seems to be a nice facility overall, although their memory care unit is lacking. The residents there are in pretty bad shape and unable to communicate, and the workers in that area don't seem to be the best people for that particular job. If your loved one is also in bad shape, it might be a better fit for them. But I would not want to transfer my loved one, who wants to remain active and is communicative, to that section. Our experience on the assisted living side has been decent, although there aren't enough activities to keep him happy.

I would tell others that the people are friendly. My loved one has received good care so far. I would recommend the community to others.