The Addison of Fuquay Varina

The Addison of Fuquay is a wonderful community and we are so glad we chose it for our loved one. The staff are always friendly and attentive and the food has always been delicious when we visit. I would recommend this community to anyone searching for assisted living or memory care.

The staff are so caring & helpful My mother loves it there and my sisters and I couldn’t be more happier that she does. We have been nothing but pleased and I have a friend who has already toured and thinking of placing her aunt there as well

Most difficult decision that my brother and I have ever faced….how to provide a safe and secure environment for our dementia diagnosed Mother? After 3 years and multiple attempts to solve this increasing and significant situation, dementia was winning this battle as it continued to take our Mother away. Ability to reason, prepare food, clean herself and remain in her house and not wander during the day and night, was quickly diminishing. After many hours of searching for quality assisted living facilities, my brother and I chose The Addison. One of their greatest assets is the Memory Care director, [name removed]. She communicates with me often and always responds to my questions even on the weekends and holidays. For that, I am grateful.

After reviewing a dozen places for my dad we were glad to have placed him at the Addison. They worked with me on the application and move in process. Took the time to answer all of our questions. They welcomed my dad and have provided great care for him. The staff always take the time to connect with me when I visit. Would recommend The Addison for those looking for Assisted Living or Memory Care needs.

I would not recommend to a friend, unless their circumstances are different.

The staff are really caring and professional. I would recomemdbn The Addison to others looking for care.

I would say that they are okay. Just okay honestly. I have to say that when we were looking they made it sound a little different than what they really do but they are 3 miles from me and my siblings so it was very convenient.

Everyone at The Addison made mom's transition to memory care so smooth. She has adjusted and doing much better than her last facility. [name removed] walked me through ever step of the way before taking residency. [name removed] is awesome as is her staff. Very friendly and responsive when I need to ask a question. I finally have a piece of mind and can sleep at night knowing mom is safe.

I was referred to The Addison of Fuquqay from A Place for Mom. From the initial phone call then my meeting with [name removed], I knew it was perfect for mom. [name removed], is right there with anything/issues that may arise and always keeps me informed. I have recommended the facility to a friend going through the same for her husband as my mom. All the staff is awesome.

What our family likes the most about this community so far is the attentiveness from their working staff team. We would recommend The Addison of Fuquay Varina to other families based on the experience we have had so far.

The staff were very helpful throughout mom’s stay. They reached out to me with information about what treatments they thought she should get. As well as a lot of advice on when it was time for hospice. I would definitely recommend The Addison of Fuquay Varina to others. They were kind and compassionate and helped my mom as best they could.

My loved one is a resident at The Addison of Fuquay Varina and I would not recommend this facility to others. There is a very high turnover of staff and administration. It's hard to get to know anyone who is invested. My loved one isn't clean, isn't dressed in her own clothes and her bed linens aren't cleaned. They don't answer the phone, don't follow through on medical recommendations and they lose my loved one's laundry all the time. Over and over. They changed the whole pricing and care structure after we signed the contract, to the point we can't afford it for as long as she'll need care- and denied they were doing it so we couldn't even plan.

Horrible experience. My brother was sent away in 48 hours due to aggressive behavior because they did not medicate him properly. Charged a [name removed] community fee that they will not give back. Charged me for a week for his room because one pair of sweatpants was still there. Communication was absolutely awful, almost non existent

We picked this community, because it was close to our home so was easier to visit and check on MIL on a daily basis. For the memory care, this was a good fit for our situation. The tour was nice and detailed. I was shown both sides, memory care and the care for non-memory issues.

Since my Mom was last there in December 2021, I can only base my comments on the 4 months she was there. The place was clean. The staff who provided direct services to Mom were nice. They community did not have enough staff. I saw no activities being done for residents and I was there every week at different times. I think that there has been a change in Executive Director so hopefully communication with family members is better. I felt like I was disrespected when I asked about concerns for my Mom. I was notified only once when she fell. She kept telling me she was scared but couldn't tell me why. I was POA for her, so I hired an advocate to help me visit her and observe the facility. I asked for medical records but was denied the records. Mom's last day [date removed] and was sick. She entered hospital on [date removed]. She was sick with pneumonia and sepsis. She passed away in hospital on [date removed]. BOTTOM LINE. Ask plenty of questions. Visit other facilities. If possible, talk with residents and family members...not anyone who has been recommended by facility. Don't make a hasty decision.

The Addison started out great but unfortunately it didn't end as well as I hoped. Staff was wonderful but leadership transition caused a definite decline in care and accountability. When the executive director and activities director quit, there were no real services for a couple of months. And then when they were replaced, limited services and focus was in painting and rearranging and changing offices and they ignored patients. My personal complaint is the meds were not given as directed but put in the computer as given. Plus when hospice joined Mom's team, The Addison had a hands off policy for Mom's care. They would defer to hospice or call me. Regarding The Addison staff ....those who care are slowly quitting because of not being respected for what they do. There are some amazing health care people there, but they are not cared for by leadership. The food is the worst - just AWFUL. I don't know what else these elderly have to look forward to except a decent meal, which they are not getting here. Activities went down to nothing for two months. Or more. With no activities director, the remaining staff do their best but they can't plan, run activities and go get residents and do it all. Afternoon snacks were removed. The things we were told would be part of the deal are not in effect. Transportation is not available. When leadership gets focus on residents and not on making the place look pretty it will get better. It's a very nice place. And didn't need new paint. They needed to do us on residents to make up for the two months they are ignored. But they work in and through the halls, change things around, and often ignore the residents.

My family and I had an okay experience with The Addison of Fuquay Varina. There was no follow up with the family on our questions or concerns. It would be nice to see better follow up with the families of residents in the future. The community provided meals to the residents.

The Addison is better than where my loved one was at before. You pay a little bit more, but overall I think you get better care and better quality. I would recommend them to other families.