Spring Arbor of Cary

The staff took feedback well and attempted to accommodate special requests etc. it's important that family be involved as staff was sometimes very slim.

My mom says the meals are so so. Too much starch for her. They often run out of things on the menu, is why I give it a 3. I would recommend this community to other families based on the experience we have had so far.

The staff at Spring Arbor of Cary are wonderful, kind, patient and really care. The meals are average quality, although they have been improving. I can't say enough great things about the staff and communication. I would definitely recommend this facility.

The activity director works hard to include residents in activities. My mother in law does not ask for help and does not recognize her limitations. She is reluctant to engage in activities and has not adjusted to the facility. The person who does transportation plays the piano in assisted living most weeks on Thursdays so we try to take my mother in law to hear him. She also likes the rides on Mondays in the shuttle to sightsee. The facility was very helpful in working to accommodate the family to move her from assisted living to memory care when it became apparent that she was unable to be in a less restrictive environment after only a couple of days when she tried to leave. My mother in law states that she likes the food and it seems that she is nourished and she has gained some weight. The staff make certain that water and other beverages are given at all meals and they give each resident a warm washcloth before meals for hygiene. My mother in law says that the staff are kind and nice. She believes that she is in a motel even though she has been there for 4 months. The social interaction has been really good for her. The staff and the cottage coordinator for the memory care 400 building have been very responsive to our request for help in getting my mother in law more involved in activities. This seems to have helped her rely less on family for entertainment and we are hoping that this will help her adjust to memory care 400 at Spring Arbor Cary.

The staff at Spring Arbor of Cary were very helpful with the move in process for my loved one, even giving us temporary furniture until we could move my loved one's personal items in. The staff are very kind and supportive and the facility is very clean. There were initially some issues with the shower and laundry schedule, but it was addressed after I requested a meeting to discuss it. The director was very proactive about addressing all issues and even came up with other ideas to support my loved one with this big transition. I would recommend Spring Arbor of Cary to others.

The staff at Spring Arbor of Cary are very friendly. The office people are sometimes hard to get ahold of and answers to questions are slow. Sometimes it takes 2-3 inquiries. Communication with the family is just okay. The housekeeping is great. The move in process was easy. My loved one hates the food. I'm sure it is okay, but she is very picky. She says that the portions are too small and there are never salad options or vegetables. She says they are very starchy, high carb, and too sugary. I guess she means desserts. There are snacks available all day for the taking, though, it's mostly bagged chips, etc. I would recommend Spring Arbor of Cary to others. My loved one is safe there and the physical therapy seems to be helping tremendously.

We were very happy with the facility. It's attractive and very clean. The meals are ok, but some of the things that they serve are hard for people to chew, being elderly and not having good teeth. I think more options would be great. Everything I tasted was fine. I did hear complaints across the board about the sandwiches. No one ever ate them. The caregivers are well trained and good people. In my opinion, you will feel most successful here if you're involved. The staffing runs on 3 shifts and communication gets lost. They try, but staff is not always on the same page from shift to shift. Also, it was hard to get results and updates from the physicians assistants with check ups and visits with the residents. Across the board, communication was a big issue and I had to stay proactive and persistent to stay informed. However, they did treat us extremely well and they were very kind. We were there every single day and I will say overall, they did a very good job. Communication just needs major improvement. Cleaning of the rooms was adequate, not as good as I would do myself, but it was done good kept clean. Again, I would recommend them to friends and family, but would also encourage you to stay involved and proactive about knowing details about care.

The community is very accommodating, my loved one seems to be very happy. I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. My loved one also really likes the food.

Folks , if you are thinking about putting your loved one in here you better think again. There are a ton of roaches , bed bugs and worms in the community. I laugh at some of the good ratings they give them , it’s all coming from internal reviews. The residents are treated like animals , they will leave them in there rooms to rot , folks do yourself a favor and look elsewhere you will be happier and not break the bank also...

We had to make one of the hardest decisions of our lives placing my father into a memory Care unit. Ultimately it was the right decision for the place he was at with Alzheimer's. Spring Arbor assured us they were equipped to handle any situation. Please note you really only speak with sales folks that have nothing to do with direct care. Spring arbor looks lovely and when we moved my father in it had a wonderful director that was hands in and helped bridge gaps. [Name removed] took over last June and it has been a nightmare since. Her direct quote "although spring arbor looks asthetically pleasing we are not equipped to deal with many of our residents to the therapeutic needs if those individuals" it is so difficult to make this sort of decision for your loved one and I hope this review helps. Too often you don't truly know what the facility has to offer before you are moved in. Pay attention to the smells and how the residents look and are taken care of. Especially the make patients. Visit throughout the day. All the activities they list- I rarely ever saw any of those occuring. It is dark quiet. Staff often sitting in chairs on their phones. My father hadn't been shaved in months after having care plan meeting after.care.olan meeting. And he is very functional and independent Look at the food as well and accomodations of all the residents. We just moved my father out of state to a facility I am so thrilled.with. We really didn't know how bad this situation was until we moved.him out. I hope this helps at least one other family. Best of luck on this hard endeveor. There is good care. Keep looking.