Spring Arbor of Apex

My mother in law received excellent care at Spring Arbor in Apex. We were impressed with everyone we encountered. The speech, occupational and physical therapists were also excellent. It was the right decision for us!!!

Great staff and great communication. Calls when anything happens whether major or minor. Lots of activity and encourage all to participate. A variety of foods for breakfast, lunch and dinner. Would definitely recommend.

We chose Spring Arbor of Apex due to the availability and the value for the money. The staff has been great and very caring.

Spring Arbor was awesome. Especially the day crew. I felt their hairstylist was too expensive and the good mediocre but I believe the staff tried hard to make it a good experience. They also had good sanitation scores and kept the place clean.

The staff is just really something else and I would hate to see you guys cut salaries or any kind of thing like that you got to have good pay to attract good people and everybody there is really good people Overall the staff's been amazing, especially the nurse the facilities are always clean I've been in others where there is typically an odor that's never been the case there [name removed] is really happy the room is really nice it's just been overall a wonderful experience and I hope you make absolutely no changes to Staffing or facilities unless you find something that actually makes it better

Spring Arbor has been a blessing to say the least. My father has been a resident in memory care for about a month. The staff has gone above & beyond to make him, my sister & I all feel comfortable with this decision. They genuinely are concerned with him as an individual and he is treated with respect. The staff has been very attentive to all our concerns. [name removed] welcomed us as family from the 1st phone call. We visited several places before deciding on Apex. The facility is very clean and safe. Memory care is a tough decision to make but the entire staff has taken any guilt feelings we had out of the equation. Their communication with the family is awesome and they are easy to contact or at the least respond promptly. I would recommend this facility for assisted living (we did a very tempory stay) or the memory care for any family looking a clean, safe and accommodating facility for their loved one.

There is no complaints about the food. They offer wonderful activites, but my loved one does not participate. We picked this community, because they had a vacancy and I liked location. The staff is outstanding, and just wonderful. I am very pleased. I would like them to improve on, giving me updates on any concerns with my loved one. I would recommend to other families.

I lived at Spring Arbor of Apex for a year. I moved because my health improved enough for me to be able to live in an independent living facility. Had that not happened I would still be living there. The staff was great and overall very efficient, the facility was clean and my room was nice. There were lots of activities which I enjoyed with the friends I made while living at Spring Arbor. The food / dining experience could have been better but they were improving that at the time I moved. I lived in the assisted living part of the facility but we often joined residents from memory care for activities and I had the chance many times to watch staff interact with memory care residents. They were attentive, compassionate and loving and I could tell the employees truly cared for each and every resident. I recommend you consider Spring Arbor of Apex if you, or your loved one, needs assisted living or memory care.

Its a really nice well ran place the people are nice and accommodating the atmosphere is nice. If I had to go here I would go here.

I would recommend it to others. My loved one gets good care. The care that he doesn't get is because he turns it down, so I'm struggling to make sure he gets a bath. I think sometimes the caregivers are not as thoughtful or thorough as they should be in promoting those behaviors. I think they do a very good job of keeping the facility clean. And they have good activities. We just moved in and they're already trying to up the cost, which they said would only happen yearly. So that's been a little disappointing.

When I met [name removed] here I felt very comfortable with her. Most of the staff members are Christians and that was very important to us. We visit about twice a week and the staff are all so attentive and are super friendly. The room sizes here are good. it is pricey but it is worth it because I know she is receiving good care. I would 100% recommend to others looking.

The community takes covid seriously but will go out of their way to be accommodating. They take the safety of the residence very seriously. The community is neat and clean and I would recommend this community to others

I think the community is good. My even moved in my wife's loved one. My loved one has been at this community for about a year. The food is good for my loved one. The room has window, studio room with bathroom for my loved one.

Every time I turned around, they were washing the floors, chairs, or other furniture. The community smelled fresh and they were always cleaning. The staff were all wonderful. They all knew my name and they felt like another family. Even on holidays, they were always happy and cheerful. They did seem to have a lot of activities available for the residents, however my mother didn't often participate. They had a lot of group activities available and held lots of holiday events.

This place is disgusting, my mom had bed bugs all over her apt, the whole place is looking like it is becoming abandoned. The staff doesn’t care about your loved one. Folks don’t waste a minute of your time going there it is a mess .

I liked the separate "cottages" for the dementia/Alzheimers residents. Many residents were out of their rooms, not just sitting in room.Facility was very clean with no odor. Staff very friendly & smiling

Very clean. Residents seemed happy and engaged. No odors detected anywhere. Only concern was the caregiver/patient ratio of 1/16.