Symphony Manor of Feasterville Assisted Living and Memory Care

We have been very happy having her mother at Symphony Manor. She has made a number of friends in this building and the care she received is fantastic! We live close to this building so we visit frequently and my mom is always happy and clean, this was very important to us. Place smells good and it’s clean and it’s a beautiful community. If we have a question the nurse always gets back with us quickly. I would definitely recommend this beautiful community.

Was not even aware of our scheduled visit. Did not appear to fit our needs.

Symphony Manor has given my mother a much independent living as she can have at this point in her life - she will be 99 this year. The staff is very responsive and is providing her the care she needs while affording her as much privacy as she desires. The food is good and there are lots of activities she can take advantage of.

Only drawback was distance Very nice clean and cheerful facility.

My sister resided in the assisted living facility for 3 months. She is wheelchair bound with advanced multiple sclerosis. She arrived there with no sores. She left via ambulance non responsive with a bedsore to the bone. Also very dehydrated because left in bed without ability to get fluids The aides were rude and unhelpful. No one would change her or reposition her. The nursing care was horrendous and unsafe. Family wasn't kept informed of any issues including sending her to the hospital. Weekends are even worse 1 LPN and 1 aide for the whole building. Put her call bell on to get assistance to get her out of bed 1 hour 35 minutes later no response. Even with going to desk requesting help I was told short staffed on weekends. I was also told my sister was too much and would hurt their backs. I got her up myself. This place should be closed by the state. Or do not accept residents you can not care for. My sister is still in a skilled facility and may not recover from this facility's negligence.

1star May even be too much this place is so under staffed it’s scarey. I would not put my dog here. It looks beautiful but, the staff is horrible their all smiles but no results. And Once your in there they give you a bill that’s nothing like you agreed to. Don’t even go in cause all the prettyness and smiles won’t keep your parent alive. This place should be shut down til it’s properly run.Good luck if you just want to see for yourself. But I warn you it is unsafe for your loved one.??

The room size is great. I enjoyed the residents who were sitting in the main lobby, listening to the pianist and looking forward to their afternoon pizza party.

Renovations/upkeep make the facility look inviting (& not hospital-like/sterile), smaller size makes it not overwhelming. Happy to know they are starting a new program to divide activities for higher functioning & lower functioning members.

Safe environment for memory care. Moderate to good caregivers. Rooms are very nice and facility is kept very clean. Communication could be better.

My husband was there for one month. It looks pretty but looks are deceiving. My husband was there for one month. He never went back after he was taken to Temple Hospital because his INR level was low. He could have bled to death because he fell. It was their responsibility to check his pro time every two weeks and fax the results to his cardiologist. The doctor never received the results and the nurse was supposed to contact the doctor to make sure that he was to receive the same dosage of medicine. The doctor was not supposed to contact them. It was their job to follow up. They lied and the director lied. They are understaffed and it seems like the employees come and go. My advice for you or your loved ones.....stay away!!!

We had a few hiccups when my grandmother first moved in, but the management listened to what I had to say and there have been some nice changes. In fact, they have added more staff which has helped a lot. I love seeing the changes in my grandmother, she is taking part in the activities, enjoys the painting class, and all the entertainment that comes to perform. They even have special family events that we are invited too. Grandma raves about the food and she enjoys going to the dining room. I would recommend coming for a tour.

My wife is doing very well here and I am very satisfied with the care and assistance that she receives here. The staff have been wonderful, they are friendly and attentive. I feel that my wife is comfortable in her room and that she is safe.

This was a good community when my loved one first moved in. They have gone through some staffing changes and since then things have declined. They do not offer food options and the food they serve is not good. There were days my loved one did not receive their lunch. There are a few caregivers there that are trying their best to continue to give great care. The community and the rooms could be cleaner. The executive director was not very approachable.

We liked Symphony Manor of Feasterville when we toured the community. They were friendly and helpful explaining what their community would offer. It is a smaller community which is what we were looking for in a community. We decided on another community that was closer to our family members.

We had toured this community really like it. The case worker and social worked had met with my mother in law and had evaluated her. We were all set to move in we had already made the deposit then 48 hours before we were ready to go we were told they would not accept her. They claim she was not going to fit the medical guidelines to accept her. I just felt that we were misled and lied to. I would never recommend this community

This is a great comment for the care for my mom.I like the staff who are caring and friendly. The community. is clean and we like the menu of healthy meals that are available. I like knowing that my mom is allowed to walk the entire community. We would highly recommend that families tour this community for the care and the good value for a loved one.

[Removed] was very nice. Room was modern and nice. Eating area was pretty dark and a little depressing. Wasn't sure about residents since I didn't see many on my tour.

We had a nice tour of this community. Everyone was polite, and friendly to my family, and I. The community from what we saw looked nice, and everything appeared to be clean. The staff we met was courteous, and our questions were answered. It was a good experience, but we did find another community we liked better.

Menu needs expanding. They need a higher staff to resident ratio. Activities lack imagination.

After having a tour and seeing the community we wanted to go there. We loved it. The community would have been closer but they did accept us.