Superior Residences at Cala Hills

Overall it was ok. There was never total neglect, but we feel one overnight aid was not sufficient since there were always residents walking around. And we were there quite a bit, sometimes late into the night. We rarely witnessed bed checks even though they were to be checked every two hours. We asked if they kept a log of the bed checks but was told no. Facility was always clean. Front staff was always friendly, and most of the aids, but there were times the aids would just sit watching TV when the residents needed attention, such as changing soiled underwear or clothing. Many times staff could not be found and had to hunt, found them all gathered in the break room. Would be better if they had plastic or melamine plates rather than breakable ceramic plates. Activities were posted but not held. Only activity done was blowing up a balloon and batting it around until it fell on the ground, then it was just left there.

The nursing staff there is great, but the administration not so much. However they are currently going through a transition with different management and to add covid on top of that we feel that it is not quite their fault. They have always been good about communicating and the director is doing a great job. They are vaccinating the residents, and the people have just done a phenomenal job with our loved one, they have been really good with her.

Superior has been a wonderful experience. although it was difficult to place my mom in an assisted living facility, i believe this is the place for mom. She no longer lives alone with no one to talk to, she has friends,and enjoys the activities. The staff is just wonderful, it has a homey atmosphere, and the residents get along wonderfully. I am so glad that we found Superior Residence. I know my mom is in good hands.

definitely not enough caregivers. Generally only one attendant at a time. Patients have issues in their rooms and CG need to help them and have to leave others unattended. I have not seen any activity in wing 3 and I visit on different days and different times. Never any fresh fruit or snacks in this unit Beds not cleaned often enough. Nurses are nice.

I have requested to get updates from the staff and I am not getting them like I would. He is safe and getting the level of care he needs. I like that it was not over glitz and is like a very large home. It has a homey feeling and less Miami. My dad is plain and simple and they fit my dad. It is very nice and clean. It is a place where he feels most comfortable.

My friend is doing very well. She has a good environment. The community is excellent and great but they have one downfall. The director of nursing is not able to communicate with me nor follow through with doctor's order and getting some medications. I am disappointed with the way she does show concern in the residents and some of the staff follow her ways. Ellen is a brand new staff and she is very great at following through with anything. I now have a contact to communicate with.

I think we had a misunderstanding but I explained that my mom needs specific medical monitoring needs. After the respite we found out they were unable to do what was requested, by law. Aside from the issues, the community is very beautiful, clean, and the staff is great. They genuinely want to provide care. I would recommend if it fits.

My dad has only been at SR for a month now. Each visit we have made has been met with interest, care, and helpfulness from each individual we have dealt with. This is from the housekeeping personnel to the Executive Director. Laverne at the front desk is always helpful with a smile even though she wears many hats and has lots of questions to answer on the phone calls also. We had been told by two sources that this was a good place for dad. It is. We did expect an adjustment period but seems that in two weeks our dad is participating in activities and is happy when we visit. I see lots of smiles there with personnel and tenants.

The staff is extremely knowledgeable and friendly. They treat you like family there and try to do what ever they can to make the stay better or more comfortable. I felt this was the best place for my mom on my first visit there with Derek. The cleanliness of the facility is excellent. The staff is extremely helpful and are willing to go out of their way to make sure mom is well taken care of. I would highly recommend this facility to any one who is looking for quality care for their loved one.