Brentwood at Fore Ranch

Brentwood at Fore Ranch presents very well. Great sales manager, very clean facility, nice dining hall. Mom was able to move in quickly and received a nice incentive package. Residents are friendly. As of recent, rumors circulating about a change in ownership, so we are waiting to hear about the policy and rent changes.

We like the pleasant surroundings and we would recommend this community to other families who may need a place for their loved ones

Basically the staff is quick to respond. I live in Ohio and the facility we have our cousin in is in Florida. So I deal remotely with the staff, but they are always helpful, especially keeping me informed about the needs of Susan. I'm relieved that I made the right choice to move our loved one to Brentwood at Fore Ranch.

Very disappointing, I honestly believe that if I had not gotten mom out of the Memory Care as soon as I did, she probably would not have survived the end of the year. Very sad and very horrible experience

All of the staff and residents at Brentwood Fore Ranch have been very friendly. My mother likes more simple meals. Less sauces, more fresh veggies and fruit. I highly recommend this facility to others looking.

My mom is currently residing here. I live about 3 hours away. Anytime she has a fall, they contact me and let me know the details. I enjoy my visits with her- the food is good and there are plenty of recreation areas where we can put together puzzles or listen to live music. They are very accommodating and allow me to stay the night with her when I come to visit. I work remotely, so there are times when I need to bring my laptop and work in the library while mom is napping. Everyone is friendly and the staff all know her by name and say hello when she walks by.

The dementia testing was not done by a professional neurologist. Our loved one was placed in a portion of the facility that was not suitable for him. Although we were told we would be offered a meal so we could see what it was like, this never happened even upon our request. Because of all this we decided to take him home until we could find the best care for him and check our options. In order to get him released to us, we had to get the Marion Co Ombudsman involved. Our loved one is home now until he becomes too difficult to care for. The staff we talked with as we viewed were friendly yet we later felt betrayed. Even the friendly staff in the memory unit didn't know why he was there.

The marketing staff was awesome and amazing. The administrative staff was very inappropriate and unprofessional, avoiding eye contact, difficult to hold a conversation with, generally giving off a vibe of not wanting to be bothered with questions or concerns. Most of the leadership has been turned over. They refused to do a low sodium diet, which would be a suggested improvement. The quality of food went down hill. The residents paranoid anxiety was not overseen by staff, so many residents were worried about something made up by one resident, that sort of behavior should be overseen better.

I have filed AHCA complaints as we had medication error. I recently filed another complaint after finding my mother with severe sores across lower belly and groin area from them letting her sit in moisture. She is currently in hospital from fall Thursday afternoon with a broken nose, etc. It has been such a heartbreaking experience for the entire family. My mom has family there all of the time, much more than most of the residents and I honestly think it has put a thorn in the staff's side including the directors. All I can say is shame on them for fostering that type of environment. So very sad.

Basically, I would never put anybody into memory care unless they were basically a vegetable. Even as bad as my father's dementia/Alzheimer's is he knew he was behind locked doors which might as well have been prison. It was a horrible experience. The one really disappointing thing about the memory care unit at Brentwood was that there was very little for my father to do. We had been told that Brentwood was one of the best places for memory care but it was more like babysitting with nothing or very little to ever stimulate his mind.

My loved ones initially chose Brentwook because they wanted 2 bathrooms/bedrooms and many facilities did not have 2 bathrooms nor did they have a 2 bedroom available. Brentwood offered to combine 2 singles into a 2 bedroom, which worked out well for them. They have been happy with the extra space, as ALF rooms/living space is very small in most places. The kindness of the majority of the staff and the responsiveness of the new administrator and Medical Director is what has kept them there. It is truly obvious many of the staff love what they do (names removed) and they have been very kind and helpful to my parents and us.

The Private rooms are kept very clean by the staff, and the public areas are cleaned often, and watched carefully for spills or other issues. Very friendly staff, they take time to get to know the residents. My dad is there at this point using a low level of care but it seems that they are very attentive when there is a need. My dad rates the food as "good".The portions are good and large and he has put on some much needed weight since he has been there They have a lot of activities and entertainment for the residents, some of them like color therapy don't really apply to him but he enjoys the Happy Hours, and game events I would say it is a good value for the money, the staff-to-resident ratio is good, and the number of residents is around 100. That allows more personal interaction. He was resistant to moving into a facility, but he is adjusting well, and the staff is a large reason why.

It was the best community we found. Checks all the boxes. Would live there myself. I would recommend to other families.

My mom pays over $5000 a month to reside here and yet Brentwood has the audacity to charge $10 per guest to join her for lunch. This is so not right asking her guest to pay $10. especially a family member. my son is disabled and he visits grandma now he is having a hard time doing so cause the server made him feel bad cause he did not have $10 so he went without eating. I wish we could do something to make you understand how ridiculous this new policy is. It is not sitting well with your residents either.

We chose this facility because of the staff that I spoke to, after going to other places they were the most friendly and they had everything that my father needed for his care at the time. They really look out for their residents, know them all by name and are very personable. I would definitely recommend Brentwood at Fore Ranch.

Overall, this facility is a pretty good place. My loved one hasn't been happy here, but he's difficult. I would live here if I could. The staff is friendly and care given seems to be good. The food is kind of a problem. The chef doesn't seem to know how to prepare meals for older people. For example, they serve ham that is sliced an inch thick. That's hard for older people to eat. I've eaten here several times and have seen other things like this often. The facility is clean, they offer housekeeping and laundry services. I would recommend this facility to family and friends.

My mom’s room had a nonfunctional bathroom fan with moldy ceiling tiles around it that had been there for longer than several days. While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food adequate. The staffing, management, and care provided is a significant concern. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility. On [date removed] my mother had a stroke at Brentwood in her bathroom and pushed the button on her medical alert necklace. At 5:05 my brother found our mother unattended on the the bathroom floor. An independent care manager said to me, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

We would recommend the community to others for their loved ones. The community is very friendly and this is a big plus for us. The staff were great to work with if we had questions or concerns about our loved one. There are three meals a day served to the residents and they have choices to choose from.