Sunrise of Dix Hills

The community was clean and neat and the staff was very nice in general. The food was not very good and I think they could have made improvements. I would definitely recommend this community

This community is a little more expensive side, the care services were good. We really liked how pleasant all the people were when we were first visiting. This community is very nice, very homey looking. The rooms could use a little upgrade. The food was fine, our loved one didn't have any problems with it. The only problem we had with this community was the cost of everything, it seemed like there was a lot of additional charges.

Sunrise of Dix Hills looked to be the best one out of the other communities that we looked into. The room sizes are very spacious. The food here is good, they have pretty wide variety. I would recommend Sunrise of Dix Hills to a friend or family member.

Everything was always clean at Sunrise of Dix Hills. There were a few of the staff that were not quite as friendly, however most of the staff were clearly trying their best and were very welcoming. My mother started out in the regular part of the community, and was then transferred into the memory care side. We did have to bring in outside care professionals to help with her care because we felt they were not able to pay close enough attention to her and her care. We felt this was the result of some under-staffing. Compared to her previous community, the activities at Sunrise were not nearly as good. She would tell us they didn't do anything and it was not intellectually stimulating enough for her. The food was also not that great. Definitely on the expensive side for the care and services being received.

My dad is living a nightmare in isolation for almost a month & a half. He just informed me that 8 people had died of the corona virus. No one informs his family. The owners are trash. , most of the assisted living owners are trash. My dad is getting zero care. They just bring him a meal & leave it in his kitchen in the other room. No exercise, no form of communication. My dad has minimal Dementia ; very alert & tells me they are not friendly employees to the elderly. The old [profanity removed] [name removed] in the front has a poor disposition. She needs to retire. I hope someone mistreats her. I rather be dead than be in any of the [profanity removed] homes.

Very homey, nicely run program. I little more medical than my mom needs at the moment but nice place

Staff seems very nice, caring and helpful. Average age of residents is older then I thought it would be. Like the idea that they can most likely care for mom from present until hospice.

Very Nice facility. Very nice staff. Will definitely consider.

I went Saturday 9/30/17 to meet with [Removed] and to get a tour of the facility to see if it was a good fit for my mother. I was very impressed with the cleanliness, upbeat atmosphere, the layout, the list of activities and the house dog which I think is great. The residents seem to content and well cared for. Patty was very informative, took time to answer all my questions with detail and gave competitive pricing based on my mothers needs.

I have no complaints about how things went during my tour of this community. The staff where on time to our appointment and made sure to answer any questions we had for them. They had a clean property and had a lot of great amenities for all of the residents. It was just not the right for my mom in the end decision.

I believe this would be a good community for a resident that wants to be here. I do not think the staff are qualified to take care of someone that does not want to be there and requires more care. They offer daily activities. The community is clean, well taken care of and the staff are nice.

My Mom just moved into the Remembrance (memory care) community a couple of weeks ago. She is, understandably, still going through an adjustment period. The care provided is very good and she seems to have a good relationship with her dedicated care managers. The staff is helpful, friendly and caring and truly seem to care about Mom's welfare. The facility is bright and cheerful and I hope that Mom will join some of the activities once she feels more comfortable there.

This is a excellent community. The food is very good and appealing with a nice variety. They do offer alot of activities to participate in. Staff members are outstanding. I would recommend this for great over all care for anyone.

I was very pleased with our tour of the community. The staff was very warm and welcoming , everyone seemed very happy to be there. My loved one is strongly considering making the move into Sunrise of Dix Hills.

Our experience with Sunrise has been somewhat mixed. The facility itself is well kept and clean, and the care staff is friendly and professional. The care provided in the memory care section has been just what my Dad needed. Mom, who is physically frail, insisted on staying with Dad in Memory Care. I am not sure her frailty has been addressed properly in Memory Care as she's been in the hospital 2x in the first month since moving to Sunrise. Allowing her to stay in the Memory Care unit may not have been the best decision for her continued mental health. I'd advise that families looking to place a loved one here make sure that the care provided is up to what their loved one needs, especially regarding falling issues.

We contacted Sunrise because of their enhanced license. The facility at Dix Hills impressed us during our first visit and tour with their attitude, friendliness, and appearance of attentive staff and management. An important aspect of our decision to place our very elderly mother here was that we were assured they had good, timely working relationships with doctors and psychiatrists for the needs of a resident who was physically active and alert but slipping into a dementia state. This was especially important as it was her first experience being in an assisted living facility and her medications had just been adjusted prior to her move. They went above and beyond to assure us they could get their doctors involved immediately to monitor and adjust her meds as needed. Unfortunately, the experience was not a good one as they were unable to get their psychiatrist in to see mom for almost a month. Mom developed a UTI within the first two weeks which went undetected until we insisted upon a test because of behavioral changes. Shortly after, we were called about a fall that was witnessed for which they decided it was not necessary to send her out to be checked. She was checked subsequently as a result of other issues and found to have multiple broken ribs. Regardless, our most concerning issue was their focus was on ordering one- on- one care (almost doubling the monthly costs) prior to and apparently instead of reviewing, monitoring, and adjusting her meds and following up on possible medical reasons for her increased needs. The ultimate result is that in less than three months we moved our mother to another facility that has better relationships with their house doctors and puts into action a sense of urgency and care.

They're doing a wonderful job here looking after my loved one! It's a nice looking, clean place, and everyone has been so friendly! Not only are they kind and caring to their residents, but they are always welcoming and warm to family members who visit! The girls who work with my husband are very nice, and seem to be taking excellent care of him! They're also very accommodating in terms of meals, he is somewhat of a light eater, but they're always willing to fix him something he'll like if they think it will get him to eat more!

My mother was only there 24 hours unfortunately, but in that time, everything at Sunrise was very good. The nurses and aides were very attentive. It was a good experience, and the place is emaculate. There was one particular person who stood out to me, and her name was Patty. She was great!

Very very happy with the care and care managers. Sunrise is clean and the staff are all very friendly. Food is pretty much what you would expect..not great but not awful. Not so happy that we are paying so much for care as I was not expecting the high price. My dad acclimated to his "new home" very well. I feel very secure knowing hes being well cared for.

Nice but not what I want for them.