Sunrise of Dix Hills

[name removed] is an asset to Sunrise Dix Hills. He is caring, passionate and treats the residents like family. My husband loves him, trusts him and is always happy when he come into his room.

Everything about Sunrise Dix Hills is just right for mom. From the very social residents, to the caring effective staff, Mom is so comfortable here. and really considers it her home.

My mother has been a resident there for a year. We are very happy with the care she receives. She has made many friends & loves are great. We feel she has adjusted very safe. Sunrise is a great place!

Everyone has been so wonderful to my Mothers needs. There are many cities offered all day long and my mother has enjoyed a good meal.

The food served is not appealing or tasty.my table orders sandwich on almost a daily day. It appears the staff is short handed and must do many chores I believe the help is not Trained properly

I would highly recommend Sunrise of Dix Hills. The staff is very attentive- from the care managers and nurses to housekeeping and dining. They have so many activities- every day - there's something for everyone really. Communication is excellent- we always felt looped in on everything needed. [Name removed], Director of Sales, in particular is amazing. She goes above and beyond and is always there to help.

My parents are residents at Sunrise of Dix Hills and overall we have been very pleased. The cleanliness has seen a huge improvement from when they first arrived. Staff is right on top of any 'accidents.' The staff is very welcoming. The ladies at the front desk are very welcoming, as well. Communication is top notch, especially in regards to my father. [Name removed] is very caring and communicates well with me in regards to both of my parents. The staff is very accommodating when I need help with my parents. The therapist, PT and nursing staff have been very supportive as well. The aide in REM has been very helpful. Also, a gentleman that does deep cleaning of the rooms (rugs, bathrooms, etc) is very much appreciated. The food in REM doesn't look very appetizing. When we go to the bistro it's much better. They are in desperate need of an Activities Coordinator. Since [name removed] left (which has been quite awhile), there is lack of physical engagement. There were always noodles swatting at balloons, songs being sung, fun being had etc. We need someone asap to stimulate the residents. It is extremely expensive paying for two residents. I know my parents are safe and their needs are being met. It's just a lot of money. My recommendations would be an activity coordinator that engages the residents throughout the day. I have not been happy about that and have spoken to [name removed] numerous times. She has explained how difficult it is to find the right candidate. Hopefully that will be resolved. Also the food in REM could be better.

We had a very pleasant welcome lunch on December 12, 2023, marking the day our mother moved into Sunrise at Dix Hills. Everyone was very pleasant and accommodating. Three of us had lunch which was delicious. Chris was our waiter. He explained the menu, took our order, and brought our food quickly and seamlessly. Our mom was thrilled to be welcomed to Sunrise in such a wonderful and special way.

I’ve lived at Sunrise for over 5 yrs and I am happy. I feel anyone who moves here would be happy too. I would give higher than 5 stars if I could. The staff is wonderful. I enjoy all the activities they have in the community and offsite.

My mom is a current resident at Sunrise Dix Hills and we can't say enough good things about our experience here. The entire staff is friendly, competent, more than willing to help in any way they can. They regularly keep us updated on my mom's condition both physically and emotionally. It was extremely difficult for me to make the decision to have my mom go to assisted living, but being here now for the past 3 months, I know that she is in good hands.

It was a lot of $$, but you got a lot for it - including peace of mind for the resident's family. We appreciated how nice everyone was, and the optional activities that filled each day for the residents. My sister and I were generally happy with the setting, and only wish my mother had gone there sooner (she passed after only three weeks of living there)

My dad had a great transition - their team made him feel very comfortable with the level of care and attentiveness (which continues to be at a very high level). He looks forward to the exercise class each day, enjoys mealtime (servers really know each resident's likes and needs), all the staff is very friendly. Nursing and care staff is very good. Easy to communicate with on site or via email. Also - the outside setting is lovely - nice path around the building with beautiful landscaping. Plenty of parking. [name removed], the sales coordinator, was excellent. Always there to help with our questions and help us navigate the transition from rehab -- and all the paperwork, etc. We were very thankful to have the assistance and guidance of A Place for Mom during this process. They helped us understand the "enhanced care" certification and really listened to what we felt Dad needed. Touring and choosing a facility can be overwhelming - and it was so nice to have Diana's guidance and expertise.

MY mom really feels comfortable there. She looks forward to the activities. She also loves her roommate. Based on the experience we have had so far, we would recommend Sunrise of DIx Hills to other families.

It could not be a better fit. My mom loves it, we love it and they go out of their way. The facility is not super crowded. She loves the food, the entertainment, etc. I really love everything about it. The staff are so caring, attentive, and sincere towards the residents. From the kitchen staff to the directors, I know them all already and they have been awesome. Everyone is so involved. It is just a wonderful place, I cannot recommend them highly enough.

We are very happy our Mom is at Sunrise of Dix Hills. The staff is very friendly and knowledgeable. Scott the maintenance director had shown us several room choices and we selected one of the rooms he initially showed us and couldn't be more pleased. It is clean and spacious. [name removed] - the sales rep - was very kind and patient as well. Mom is engaged in so many daily activities and she instantly made new friends! We have no regrets!

It has been almost two years since my Mother has been living at Sunrise Senior Living at Dix Hills. She moved in at the very beginning of the Covid outbreak in NY. I have been pleased and impressed on how well Sunrise has handled such an extraordinary situation. During the time of the restrictive visitation, due to Covid, the staff has been caring and understands how difficult it has been for the residents. They take the time to keep the residents spirits up and make each person feel special. Mom really enjoys the company of the staff and the other residents at Sunrise.

Some of the staff members are friendlier than others towards our loved one, and it is a great value for the money. Sunrise is very close to our family which we live, the room is amazing our loved one is very happy with it. She was able to decorate it so it feels more comfortable and like home. Somethings they can work on is the consistency with the laundry and emptying out the trash - occasionally our loved one gets skipped. Overall we are very happy with where she is.

I would tell others that my loved one broke their hip here, and they don't have appropriate supervision. The staff thought they could just easer the pain and cause by giving Tylenol to my loved one. I had to insist on a doctor coming into the community to see what was causing my loved one's pain. My loved one is no longer here.