StoryPoint Louisville East

I wrote a check at the end of July to pay for August and it has yet to be cashed. I provided banking info so that future payments could be taken right out of the bank. The September payment has yet to be deducted. The invoice I received at the end of August was not itemized and was for over $[removed]. I called that day and left a message. I saw the assistant GM the following week and asked about it and she said the wrong invoices went out and new ones would be run. It has been almost 3 weeks now and no one has called me back and I have not received a revised invoice. Shortly after my mother moved in, the general manager was terminated. I believe the next one has now left and a new one starts in October. A new chef has been hired so hopefully the food will improve. I am told the sales person has left as well. When I go there twice a week I see the assistant GM and occasionally the activity director but no one else. There is seldom anyone at the desk.

We have been here a year and we really like it. We think the staff is excellent. [name removed] does a great job here.

Holiday Oxmoor is now story point Louisville East the name change hasn’t changed too much yet. I’ve been here now for for about 2 1/2 months, my experience so far has been that the people are very nice. The staff is very nice. The residence are very nice making a few friends story has changed a few things but basically for the best better the menu has changed a little bit, but they’re still serving three nice meals a day, I moved from a house with 3500 ft.² to a room with 500 ft.² gradually adjusting to it but so far everything is going well. I’m doing well.

The staff is super friendly and the residents are mostly nice, too!

It is a wonderful place to put your loved one and you feel good that they are in a place that is like home. The only problem I have is the variety of food. What they have is good but it is repetitive. Need to switch it up more or have more options.

Oxmoor is too high for what they offer. They keep raising prices. Initially it started out great and then declined. I think they try to good but just don't have together yet. Also, it appears they have a high staff turnover which is concerning.

My loved one is a resident at Holiday Oxmoor Lodge and overall the experience has been poor. The janitorial/maintenance staff is good. The rest of the staff has been okay to poor. They have major staff shortages and frequent staff changes, particularly in the dining room and kitchen. The value for cost is poor.

We love the location, 3rd party therapy on-site, and the meals. But we are less pleased with the issue of under staffing, the apt cleaning not as frequent as promised, and often slow to respond to requests.

I've been here over 7 years and I love everything about this place. The staff is great the entertainment is great, Activities are fun. Really good food. I really enjoy all the different stuff we get to do here and all of the people that live here are really nice

I really enjoy living here. Very nice place and I love my 2 bed room apartment. Everyone here is very nice to me. They offer lots of stuff to do here. I made lots of great people her. Love the stream in the back

Staff, for the most part, is amazing. And I witnessed an issue one weekend, communicated it with the management, and it seems to have been resolved. The only issues that we really have had have been some lack of communication from management. Housekeeping is good and the move-in process was smooth. I would say 90% of the meals are really good, but Mom has found a few that weren't so great. I would and have recommended the facility to others, and trust me, I'm picky when it comes to my mother.

I've bee here for almost 3 years and I absolute love it here. The people who live here and the staff are so wonderful and friendly. I love all the activities we do and all the places we get to visit. The food is good and the staff is outstanding.

I’ve been here 3 months and I love it! Everyone is very friendly and feels like home. They are also pet friendly. The food is good, The staff is great and everyone cares for everyone here. I definitely recommend anyone to come here

I've been here for about 5 months now, and it has been great, I was very nervous moving here because I didn't think it would feel like home, But boy was I wrong. Its like living in a big house with all of your bestfriends. Everyone welcomed me with open arms. I love spending the day with all of my friends and the staff. We do so much here from dancing to bingo or arts or crafts, even bible stuff and that's importin. I'm very blessed to to live in a place like this

The current residents spoke very highly of the place! I would recommend to others.

We don't like Holiday Oxmoor Lodge for our mom . They told us one thing to get our mom in about the transportation and then said that they never told us what we re told about transportation. Then the food is not good sometimes cold and the pizza was dry and would not feed it to my dog. They need to have better meals for the amount of money people pay in that place .

Overall very pleased. Areas for improvement: Need a new hairdresser! Someone to answer the phone when calling. Make sure residents know when their food is delivered and not leave it sitting outside in the hallway. Have more consistency with the dining room staff. Maintenance is slow to respond. Had 3 weeks to get the apt ready before she moved in(was paying rent in during that time) and she's been moved in for 4 weeks this Saturday and they still have one more thing to fix.

Everyone is very nice and friendly. They are quick to fix any problems that arise. When we moved in the hot water in the bathroom didn't work and the frig didn't work and they fixed it in one day. Very nice people. It is expensive, but we really like the place. The size of the apartments are very reasonable with a lot of closet space.

Basically they are weak on care, can't provide service reliably. Meals not too tasty, not a lot of activities. I was in a rush and they had specials running at the time. It was randomly done. The staff was friendly.

My experience with this facility has been good so far. I'm still adjusting and getting comfortable here, but the staff has been very helpful. They're good about noticing when things bother me and working with me to make changes as needed. They're very concerned and friendly. Housekeeping is almost always available and will come and clean when I ask them to. The food is pretty good. The activities are nice. We have a good variety and there's something going on everyday. Communication with the family is good also. I would recommend this facility to family and friends.