StoryPoint Louisville East

This place is comfortable, friendly we take walks around the building in the hallways and visit our friends each day. We feel accepted and that really means a lot.

I really love everything about this place. The residents and staff are amazing. The people work here def enjoy their job. The food is awesome!

Clean, nice facility. Staff is friendly. Residents are friendly. Food is only so, so. We were told a new chef had been hired. The food is not chef quality. The menu will say ‘baked spaghetti’ but they will serve a pie of spaghetti with some sauce on top and a sprinkle of orange and yellow cheese. Yesterday, the vegetables at lunch were just all the vegetables from earlier in the week mixed together. They need to do better.

When I needed to get a real id in order to visit relatives in another state, I needed help to obtain the necessary certificates (birth, marriage, ect) a staff member assisted me.

I like living here, everyone is very helpful. I have had a very good experience here. The staff is very helpful and friendly. With new management I can see everything getting better everyday. I like living here.

The food does not meet standards for well balanced meals. The chef is using recipes she's never tried before and they seem to run out of food frequently. Even basics like coffee. They are replacing the elevator and there's no way to get residents from the 2nd and 3rd floor out without carrying them in some fashion or calling the fire department. Meals are being delivered and what they ordered from the provided menu are not being delivered. I called and left a message for the GM or AGM and still have not received a call back yet. I cannot recommend this place yet.

Great people! Staff 5 stars!

The staff is very caring and supportive. Very nice rooms with utilities, cable, and meals included. Activities and field trips are offered. [name removed] is my family member's favorite staff member. She is always willing to help solve any problem that may arise.

I wrote a check at the end of July to pay for August and it has yet to be cashed. I provided banking info so that future payments could be taken right out of the bank. The September payment has yet to be deducted. The invoice I received at the end of August was not itemized and was for over $[removed]. I called that day and left a message. I saw the assistant GM the following week and asked about it and she said the wrong invoices went out and new ones would be run. It has been almost 3 weeks now and no one has called me back and I have not received a revised invoice. Shortly after my mother moved in, the general manager was terminated. I believe the next one has now left and a new one starts in October. A new chef has been hired so hopefully the food will improve. I am told the sales person has left as well. When I go there twice a week I see the assistant GM and occasionally the activity director but no one else. There is seldom anyone at the desk.

We have been here a year and we really like it. We think the staff is excellent. [name removed] does a great job here.

Holiday Oxmoor is now story point Louisville East the name change hasn’t changed too much yet. I’ve been here now for for about 2 1/2 months, my experience so far has been that the people are very nice. The staff is very nice. The residence are very nice making a few friends story has changed a few things but basically for the best better the menu has changed a little bit, but they’re still serving three nice meals a day, I moved from a house with 3500 ft.² to a room with 500 ft.² gradually adjusting to it but so far everything is going well. I’m doing well.

The staff is super friendly and the residents are mostly nice, too!

It is a wonderful place to put your loved one and you feel good that they are in a place that is like home. The only problem I have is the variety of food. What they have is good but it is repetitive. Need to switch it up more or have more options.

Oxmoor is too high for what they offer. They keep raising prices. Initially it started out great and then declined. I think they try to good but just don't have together yet. Also, it appears they have a high staff turnover which is concerning.

My loved one is a resident at Holiday Oxmoor Lodge and overall the experience has been poor. The janitorial/maintenance staff is good. The rest of the staff has been okay to poor. They have major staff shortages and frequent staff changes, particularly in the dining room and kitchen. The value for cost is poor.

We love the location, 3rd party therapy on-site, and the meals. But we are less pleased with the issue of under staffing, the apt cleaning not as frequent as promised, and often slow to respond to requests.

I've been here over 7 years and I love everything about this place. The staff is great the entertainment is great, Activities are fun. Really good food. I really enjoy all the different stuff we get to do here and all of the people that live here are really nice

I really enjoy living here. Very nice place and I love my 2 bed room apartment. Everyone here is very nice to me. They offer lots of stuff to do here. I made lots of great people her. Love the stream in the back

Staff, for the most part, is amazing. And I witnessed an issue one weekend, communicated it with the management, and it seems to have been resolved. The only issues that we really have had have been some lack of communication from management. Housekeeping is good and the move-in process was smooth. I would say 90% of the meals are really good, but Mom has found a few that weren't so great. I would and have recommended the facility to others, and trust me, I'm picky when it comes to my mother.

I've bee here for almost 3 years and I absolute love it here. The people who live here and the staff are so wonderful and friendly. I love all the activities we do and all the places we get to visit. The food is good and the staff is outstanding.