Everlan of Louisville

I found very different conditions when we first arrived, the staff retention is poor at best and the food service is one of the most poorly run operations I've ever seen. The turnover of kitchen staff is insane and management has had a similar problem. The management that has been present ranged between incompetent and uninvolved. The day to day operations staff are doing their best but they are overwhelmed and are not receiving the support from corporate that they need. Communication has been erratic and in some cases appears blatantly dishonest. Additionally there have been constant billing errors, while minor, they have not been easy to resolve because of shortcomings in the management. I would not recommend this facility until these issues are addressed. That being said the residents are nice and my mom has made friends there, if it wasn't for that we would have already looked for another location. our families experience has room for improvement, cannot recommend at this time but with changes I would be willing to change my opinion."

This was a hard decision - made easier through the kind attention of the staff at Everlan. My Mother was living alone in her home and the time had come for us to choose a place for her to be safe, happy and available to enjoy her days. Everlan is that place. After touring numerous facilities, and a lot of due diligence - the decision was not only clear - but we all were looking forward to her move-in day! The staff at Everlan have been outstanding in every detail as well as understanding, kind and ever so helpful with each step of the transition. We are so happy to have found Mom's new home.

Everlan of Louisville has been great across the board. We couldn't be more pleased. [name removed] set the tone from the start. She is fantastic and really connected with Mom. The entire staff quickly learned Mom's name, likes, dislikes and are always pleasant. Even when Mom is not so much fun to be around. The facility is only a few years old and is kept in immaculate shape. They have everything anyone could want, and it is up to the residents to do as much or little as they please. But the staff does encourage residents to be involved in activities. Mom's mental health has improved dramatically since moving there, and the staff and other residents are a major reason. [name removed] is the manager, and he is always responsive to my requests. He makes me feel that he is really there watching out for Mom. [name removed] and [name removed] are a couple of Mom's favorite staff members. They treat her so nicely and respectfully. The only thing I've heard Mom say that she doesn't like is the road noise. Her room is on the side by the merge ramp to the expressway, and she hears the road noise at night. So try to get an apartment on the other side if available.

Everlan is amazing - we love it! Everyone is very welcoming. It has been a very seamless transition for my mom. She loves it there. The staff are very responsive and go out of their way to meet the needs of their residents. The facility is very modern and very clean. There's a great outdoor area that encourages the residents to spend time outside. It's just a very pleasant atmosphere.

The Everlan of Louisville community is very lovely and well appointment. We would recommend this community to others.