StoryPoint Fort Wayne West

This is absolutely the best we had visited in the area. The facility is the best, equipped, staffed and all the amenities far exceed are expectations. During time of need for in home care following surgery has been the best service anyone could ask for. We are completely satisfied to call this home with lots of friends.

I think it is a great place. Everyone is really nice and always willing to help. Everything is really clean and fresh. Food is really good. If you don't like what they have they will try to fix what you do like. They try to please everyone and it is hard to place everyone, because we are all different.

We have lived here at StoryPoint for 4 1/2 months and have had our physical and medical needs met. The physical and medicare have been met. We really appreciate the shuttle service and is excellent. Every employee has been positive and effective. StoryPoint is a beautiful campus.

I am happy here! The staff is wonderful. I love the breakfast menu and the service staff. Everyone is very good time and friendly.

I am very impressed with StoryPoint. Everyone of the employees are very thoughtful and informative. The officers go out of the way to inform you of all activities. I am very glad I live here. My husband and I feel welcome here.

The staff insure are god health & happiness. We feel there are many angels in are midst. StoryPoint isn't just a residence, it is a place to really live our own future. Our family is delighted we are so well cared for.

The people who work here and those that live here are the friendlies. They make living here a very good experience. If you have to live in a independent living place, this is the best.

Staff is very helpful, friendly and accommodating. Facility is clean and inviting to residents & visitors. Amenities such as craft room, library etc are useful & staff enjoys the interaction along with the residents.

The staff are very friendly and helpful, each one greets in the AM. Meals are exceptionally tasty and good quality for us. Residents are great too, like family. Location is comfortable and country-like. Activities are ample and appropriate for independence to shine every day with choices.

Such a welcoming & beautiful community. Staff was exceptionally caring & went above and beyond to make mom comfortable.

We toured some other places first and we ended up choosing The Hearth because they could provide more care, it is a 24 hour care facility but we could also get a private room. The more help you need, the more it will cost. We did have an issue with maintenance, they said that we could help her move and we got there and they would not let us in, then we found out they broke a lot of furniture. They have had a lot of turnover of staff since the virus started. Without the virus everything was great. Overall, I would recommend to others looking.

My mother lived in the assisted living area for over 3 years and it was ok. Plenty of activities and food and service were good. My mother had a bad fall in her room and they convinced me to put her in their keepsake are because of her dementia. It was the worst thing I ever did. The nursing staff was lazy and made little effort to get her to take her meds, too many excuses for why they could not accomplish this. Activities were non-existant. They left the residence unattended for long periods and very little was done to keep them active or engaged, made me sad and mad everytime I went in there. People were allowed to go into each others rooms. Mom had clothes go missing and found a resident in her room just helping themselves to her things. Can't blame residence, they don't know what they are doing but I can blame staff for not keeping better eye on them. The dinning experience was awful, needed them to cut moms food but that very rarely happened. The staff just did not care, too busy standing around laughing and talking to each other to see if anyone needed help with anything. When my mother had a serious infection the staff did not feel it was necessary to call me about it. Needless to say I took her out of there. The management staff were useless, would not recommend this place to anyone.

I DONT REALLY KNOW WHERE TO START WITH THIS REVIEW. FOR THE MOST PART I BELIEVE WE (OUR FAMIY) WAS TOLD THE BEST AND THAT EVERY ONE OF MY PARENTS NEEDS COULD BE MEANT AT THE HEARTH. FOR THE FIRST 5 MONTHS THAT IS EXACTLY WHAT THEY DID. TOTALLY AMAZING!!! BUT THEN.....always NEW STAFF MOVING STAFF AROUND AND OVER WORKING THE ONES WHO ARE WORKING .THE WELLNESS STAFF ARE AMAZING THE DINING STAFF ARE SUPER FREINDLY . THE PEOPLE MAKING DECISIONS SEATING AT A DESK NOT SO AMAZING. PAPER WORK MISSING ... UPCHARGES BUT NOTHING TO BACK IT UP. THEY USE TO HAVE STAFF ON THE FLOOR WATCHING PARTICIPATING AND YOU COULD SEE THEY DID CARE.. LISTEN... THAT IS WHAT WE ALL WHAT FOR YOUR MOM AND DAD YOUR FAMILY MEMBER. WHEN WE (THE FAMILY) APPROACH THE DECISION MAKERS ITS JUST DENIAL,MAKING EXCUSES AND WE CAN FIX IT ..BUT REQUIRES YET MORE $$$$ TOTALLY UPSET WITH ALL THIS. AND YET... WHAT CAN OUR FAMILY DO WHEN CLEARLY WE NEED THEIR HELP. AND HOW MUCH IS TO MUCH WHEN NOTHING IS FREE OR PERFECT . ANSWERS ANYONE???

I have been very pleased with the overall quality, cleanliness and the care services at the Hearth of Sycamore Village. They are aware of any little problems that may arise and quick to address them which I appreciate. Friends and family that visit have given compliments. I would recommend them.

My Mom has been at the hearth for two years. There are still problems with medication being distributed incorrectly. The people that assist my Mom every day have been very good for the most part. The problem is that when she develops a good relationship with one of the employees, the Hearth then re-assigns the person. Elderly people do not like change. I do not understand why people have to be re-assigned when the residents like the person. This does not make me happy as it upsets my Mom. Also, a lot of time there are too few people staffed to help the residents. You need to have at least two people per floor per shift to adequately take care of the residents. The residents pay an awful lot of money to live in this facility; and, they are not getting their money's worth. The new cleaning person assigned to my Mom's floor does not clean her apartment very well. The one she had before this one was excellent. The hairdresser is a wonderful lady. She is very good with elderly people. My Mom adores her. The food is not very good ( undercooked or overcooked); and, half of the time my Mom does not get what she orders. What they have put on the menus is not at all what they serve the residents. Both of the flags out front need to be replaced. They are tattered and torn, which is a disgrace, especially to the veterans that live in the facility. My mom does not go to the activities. When she first moved in she was told that a resident would assigned to her to help her get acclimated. that never happened. I am there at least three days a week for quite a few hours each time. I see the good and the bad about the facility. For the most part, all of the staff is very good. They seem to really like my Mom, which makes me happy. For the money that Mom pays every month; she is definitely not getting what she pays for. I looked at several facilities before I moved my Mom to this facility. The amount of money was not a problem; as I was told how wonderful the facility was. It is quite a distance from my house, which is not a problem, except that she could have been closer to me and gotten the same type of care for less money at another facility. The corporate people that come in from time to time lack people skills. I am my Mom's advocate. She is very kind and accepting of the way things are at the Hearth. I am not impressed at all.

I am very pleased with the care that all of the staff at sycamore provide. They are kind, caring and conscientious in all that they do. They treat my dear one with dignity and respect and address any concerns promptly with his best interests in mind. Also they have the best pies and cookies in town!

My Dad moved into the Hearth at Sycamore Village two weeks ago. [Name removed] and [name removed] were with us from the first visit to move in day and beyond. We were able to see the rooms available, meet the staff, and have lunch before making our decision. My Dad is very happy at the Hearth. I would recommend it to anyone considering a move to assisted living.

Caring staff

Caring Staff! Lots of available activities. Nice dining.

I'am doing well with my move to this community. It is a nice facility with kind people. I really enjoy the staff, they are always willing to help. They do a great job with keeping the community well maintained. There nice meals, and good activities available. I'am comfortable with my move to this community, and I would recommend it.