StoryPoint Fort Wayne West

Things are getting done. The food is good. I have a warm room so I am happy.

My experience have been really good. I love most about being here is the people.

The telephone system- actually speaking with a particular staff member was a bit difficult when a message was left. The director was willing to work with the challenge of Dad's behavioral situation; helping Dad to receive professional assistance.

It was a great process at StoryPoint Fort Wayne West, and it made it easy for me to select a place for my sister. She really loves it there. They have great staff and outstanding facilities. It helps relieve stress knowing she is being well taken care of here.

Overall, I was very pleased with care my parents received, especially my mother. It was usually pretty easy to get in touch with the care staff and get answers. My only complaint concerned the billing and insurance department. My parents had long term care insurance and I had a horrible time with them filing the claims correctly and timely, and getting payment from the insurance company.

The staff is helpful, but you need to let them know what you may need. Ask questions. The staff will do what they can or let you know who you need to contact. Housekeeping does a nice job. --When moving it would be helpful to have a list of items the family will want to make sure they provide, as well as what may be helpful to have or items to avoid. --The food is good with choices --I would recommend keeping a journal to help with remembering conversation and who you talked with. -- Name tag's would be helpful at times. Especially when first moving in. I would recommend Story Point West to others.

The move in process was easy. Plan to do it all yourself as there isn't any muscle available to help with the heavy lifting. The assisted living area is much better regarding activities, food,and staff interaction. Memory Care is very lacking in activities and the food is much less appetizing. I assume because of the mental capabilities of the residents in that area. Sad but true. Many times, we are told, "Oh no problem" and a week or two later, it's still not done? The van to transport patients hasn't had a driver in over a year. Communication is adequate if we start the conversation. Very little is shared without us inquiring? The new director is a huge improvement. The staff are friendly and kind, but it's obvious they are understaffed. Housekeeping is very good. The facility is clean, and we've never noticed a foul smell upon entering. It is all self pay and it is quite expensive. Many things you pay extra for, but you really have no way of knowing if it actually happens if your loved one is unable to remember or communicate well anymore.

My loved one was previously a resident at StoryPoint Fort Wayne West and the overall experience at this facility was pretty good for her. My only complaint was that they fed her too much candy and sweets. The staff was good. The living quarters were nice. I wouldn't mind being there, if the need arises.

Location was great and on my side of town. We knew the director here from my moms independent living facility. I assume all facilities are expensive. This one was too... We all had sticker shock throughout.

My mom loved to participate in activities, such as crafts or playing bingo, there was plenty to do. They had a great life enrichment department . As well as she loved to eat and she never missed a meal. She enjoyed the variety that the Story point kitchen offered and at times could even order something specially made just for her. It made her smile. We made the right choice, choosing this community

We chose here because we felt comfortable with the people running the place. But some things are not realized until you're in it. In hindsight, we should have visited a few more places. We're okay here for now, but there have been issues that didn't need to be issues.

good food great people very clean!! everyone is helpful

Spacious apartments

Everyone is very friendly encourage people

Want more "midwestern" meals (meat load), fried chicken, mashed potatoes & gravy, pizza, spaghetti w/ meat balls, corn bread.

We need "mid-western" food - mashed potatoes and gravy, ham and beans, potato salad, etc. Our new "director" is great - great for our facility - as all of our directors.

I think very highly my sister is here. The food is good.

Meals are great. It's all great. Everyone is really nice. Love getting my hair done here.

Very good place to call home