Savanna House

The staff are friendly but could improve on response times, and there are great activities.

I like that there's a lot of activities to keep my dad busy and social. However, the dining area needs to hire quality staff for serving and cooking. The chef that was there when my dad first moved there left, and they haven't got the kitchen back to the level that it was before. Unfortunately, my dad pays all that money, but he ends up ordering in a lot because the food there is just horrible

Memory care is divided into 3 neighborhoods with 10-15 residents eating in their own kitchen/dining room together with resident given 2 options for each meal. Doors open into a relaxing shaded quad area to sit, exercise, visit others or stop in the ice cream bar anytime. Each day starts with an uplifting reading and a couple activities each morning and afternoon are interspersed with bingo, music, art, exercise and memory games in different small group areas. Staff is upbeat but sometimes short handed. Jack & Jill rooms are clean and allow some personal touches for their own things, a TV and some privacy. The atmosphere is homelike rather than like a “cruise ship” and is a better fit with the small groups learning to function more like a family.

My dad loved the food. Everyone was very friendly and helpful. The phone situation was frustrating. If a patient does not have a phone in the room the call had to be transferred to the nurses station. After hours and weekends it usually didn't work. I bought a phone on Amazon that only received calls. It had no numbers on it.

For the most part, the staff is friendly and helpful. However, I believe at times they are short staffed. Specifically during the overnights. The Director of Activities is inclusive and high energy. She is very good about trying to include all of the residents in the various activities. The concierge in the lobby are fantastic. Very friendly and welcoming. It is very nice to have an on site medical assistant, but sometimes they are difficult to get ahold of when you have questions. However, overall, I feel that my loved one is safe and being cared for.

There could be more staffing at Savanna House, that could be an improvement, but this community still outshined any other facility we had toured. For the value maybe just put the 10% expected increase yearly

I can't say enough about [name removed], the apt. AND [name removed] won him over! I think because she spoke to him, not me! I know he'll be taken care of at Savanna House!

Kind of a rocky start to our time at Savanna House. But the addition of new E.D. was all the difference. She made necessary changes that resulted in a well run machines!

Our Mother has been on the memory care side and all I can say is that it is horrible from the top down. Management is not trained or professional. People are moving out left and right and they cannot keep Caregivers or Medtechs which should tell you something. The facility is not kept up, is not clean and the food has to be the worst in the valley. We were told this was one of the best but after 7 months and first hand experience it is a horrible place and the Directors on both sides should be removed!!

The staff have been very responsive to our needs. I did not rate the activities or can't. I believe to rate I would need to compare facilities. I'm rating on experience, not necessarily on my parents. However, if they are happy I am happy.

The Directress and Lead Medical Person met with my sister and I. We reviewed our parent's health, both physical and cognitive, and levels of care they receive. It was an honest and productive conversation.

My choice was made on Savanna House from the moment I walked in the lobby, I was greeted and treated with kindness, respect and understanding. With the difficult decision to place a loved one in a memory care, the staff lifted the weight off by answering questions and providing reassuring solutions to assist my family with amazing care and environment. Our loved one deserves in memory care.

Our loved ones are overall very happy with everything else at the community, but when it comes to the meals that is the issue. Sometimes it is served cold, and the dining service is lacking a bit.

They just do not have their crap together. The communication between shifts is horrible. Seems like the turnover is high. My loved one was not eating or drinking and getting very dehydrated and no one was doing anything about it until he was having to be hospitalized. He had bedsores. Just a not good experience for the level of care that would be expected in such a facility with such a high price tag.

The managerial staff have minimal follow through given situations. It took over 9 weeks to get a refund. Everyone is always busy or in a meeting and they do not call you back. We were always getting the runaround. my father in law was having challenges and it was probably not the best placement for him. There is a person who works here and her name is [name removed]. She handled it with zero empathy or understanding. She was so hurtful and disrespectful and did not take the family dynamic into consideration at all.

My overall sense has become positive. The settling in was a little difficult, there was some lack of clarity about billing and medications. My loved one had gotten all of her medications through United Healthcare and they wanted it set up through someone else. They were going to distribute the medications, which would've cost a couple hundred dollars. So, there were little hiccups within settling, but once that was addressed I've been happy since.

We chose Savanna House because we liked the friendly people we met and the rates were a lot lower than where she previously lived. The location is a mile from us so that was a big factor too. When we toured the residents were talking to us and telling us how nice it was and how much they liked it there. They have identified that my mother needs to go to memory care and the staff have been very willing to work with us on that and even let her pick out her room and held it while I was away.

My friend recommended this place. That was the best recommendation we could get. This was what we chose. It was the friendliest. It was the best. The smell was good. My friend is very happy there. The only issue was her medications were a bit early but that was addressed. Something they could address is taking care of residents pets who lived in assisted living and get moved to memory care area. The staff are very friendly. They address us every time we visit.

The main reasons we chose this community was based on the cleanliness and the friendliness of the staff. Our loved one says at times they give them to much food but other than that he does not complain about the taste. We have not heard any complaints with the activities he seems to really be enjoying them. We knew going into this community it was going to be expensive and it is a little but on the pricier side.