Rock Ridge Assisted Living and Memory Care

On their brochure it says their dining experience was gold, and everything was prepared by a chef. The vegetables were so overcooked that they were grey and mushy. If they had chili, it was tomato sauce out of a can, there was no seasoning, no noting it was horrible. I would have to take meals to my husband because the food was so bad. The activities director was quite nice, she was about the only one. The value was terrible. The building looked quite nice, when our loved one checked in their credentials were not up to date. They told us everything was fine and not to worry. The state came in about five months later, and they had six violations. One of the violations was that their exteriors doors were not operable. We did not know this until the lock down in mid summer. Mid summer we had some furniture to be delivered to my husbands room, we were told to come to door number 1 which was the closest to his apartment. That door would not open, so the lady at the front came outside to punch in the code to override the door, and that still did not work. We were told to go to door number 2, and the same thing happened. We then were told to go to door number 3 which was clear across the facility and the farthest from his apartment. The same thing happened when we tried to move our loved one out. We also were very concerned if there was ever to be a fire, that those emergency exit doors by his apartment would not open up. Which would mean him and the other residents in that hallway would be stuck, Mid October we called the front desk asking if we could come the next night at 6 o'clock to start moving our loved one out and they said yes. When we arrived we called them to let them know we had arrived at door number 1, and they proceeded to tell us we were not on their list and we could not come into the facility. We were furious that we came through the front door and demanded we be let in. Once again door number 1 and door number 2 did not work, so once we got through door number 3 and to his apartment it was absolutely disgusting. We also had a problem with the nursing staff, they were not able to keep up with his medication or keep track of the correct medication to give him. There is absolutely some kind of fraud going on their. Back in June our loved one started to experience dizziness and instability. Our doctors wrote orders to have the nurses check his blood pressure and heart rate. However, they did not have a proper pressure cuff that even worked. The doctors orders stated they were to log their tests, and send them logs in for a week and at the end of three weeks all the result would be reviewed for further diagnosis. Our case manager was with our doctor and she was so perplexed, she had been calling and calling and emailing the community for those logs and they never received any. In September our loved one fell three times, which caused some nerve damage. We called the community to get updates and they told us everything was fine and not to worry about it. That third time he well he had some skin tears on both arms. About a week later we took him out of the community. He then started to feel really ill, week and was loosing weight very quickly. We found out not long after that he had stage four cancer. The community never noticed his symptoms or that he was feeling so ill. Just 20 days after arriving home he passed away.

I sure have enjoyed living in this community. The staff always makes sure that I'm okay who provides excellent care for me! Seeing all the smiling faces it's the highlight of my day!

Ever since I first got here, I've been treated so well. I enjoy being surrounded but positivity and spending time with my friends. The best of it all is one on one treatment caregiver show. We don't feel like just a number!

Have a nice big room with great service for all my needs. They promised comfortability and really came through on it. Who overall very pleased with this place, and really proud to call at my home.

The team of professionals at Rock Ridge go above and beyond to make their residents feel at home and secure. During the covid-19, they have implemented many creative ways to help keep their residents connected to their loved ones. Working at Skilled Nursing and Rehab Facility in the same town, is nice to hear the positive remarks that Rock Ridge residents have about their home and the team that provides their care and maintains their home environment.

Yesterday, I was served the best breakfast with the greatest service! Just a small glimpse of every day here! The staff treats me so well. I really just can't complain. They take such good care of me, and I really enjoyed telling my friends about this place!

All I can say is it's great! Good food, positive atmosphere, and so very relaxing! I couldn't have chosen a better place! Thank you, Rock Ridge!

I sure have enjoyed living in this community. The staff always take such good care of me, and make sure I'm never without anything I need! I'm giving excellent care, and seeing all the smiley faces is the highlight of my day!

My experience here has been great, just like today's BBQ! I'll never be able to get enough of the good food that they give me here! I'm so grateful for the ability to live here.

The team of professionals at Rock Ridge goes above and beyond to make their residents feel at home and secure. During the Covid lockdown, they have implemented many creative ways to help keep their residents connected to their loved ones. Same town, it is nice to hear the positive remarks that Rock Ridge residents have about their home and the team that proves their care and maintains their home environment.

Thank you for everything.

Great, friendly staff and helpful when needed. Thank you!!!

This location is wonderful and the employees are amazing!

5 stars - they treat their residents the best.

The staff and residents are great.

I am a hospice nurse providing care to residents. The resident are always clean and well-groomed. Staff is polite to residents and willing to help visitors. I would not hesitate to place a family member into this facility and would recommend to anyone to place their lived on in this facility.

This has always been such a lovely facility, full of friendly staff and residents! Some of my girls who work here just make me so happy and you rest peacefully knowing you're surrounded by people who really do care!

My favorite part of staying here has to be the excitement of getting together and participating in so many fun activities with my friends I have made. I'm very glad to be here and I am thankful to have some nice friends.

Even in an uncertain situation, we are still given good care and our needs are always met. This facility has showed good values and I really enjoy seeing the workers so happy to help me.

Rock Ridge values residents and helps us to stay confident while maintaining our freedom and ability to do whatever it is we want to do. I always have help when i need it, but when I want to do something independently, I can be confident knowing they are always available.