Rock Ridge Assisted Living and Memory Care

We had a good experience. We picked this community because it was close to home.

Thank you for the assist in narrowing down the facilities in the area for my mother’s new home. There were so many facilities in the area it was very helpful to have your assistance in narrowing down the search. We found Rock Ridge to be a pleasant spot for mom with excellent care services. The location in Rockwall makes it convenient to visit mom multiple times a week. Thank for your help

AWFUL PLACE. Gone to hell in the last 2 years. They seem to have moved several from Assisted Living to Memory Care,($[removed]more a month). The staff is under qualified and very minimal at that. My mother-in-law laid in bed almost 24 hours without food or water, [date removed]. Eyes were matted shut, lips and tongue were crusted/dry. She says NO and they walk out, no encouragement or thought to helping her. When she would not wake up on Saturday, I ask who was in charge they said the Med Tech, she herself did not know what to do, finally I said take her to hospital. They also had no knowledge of the DNR she had in place, thankful she was not dead. They have a man in memory care that walks around and goes to other residents doors and literally walks in. I mentioned this to them because my MIL was nervous of him. They told me he was harmless, but to keep her door locked at all times, of course family cannot have a key to her room in memor

My loved one is currently a resident at Rock Ridge Assisted Living and Memory Care. Everything has been great! I would recommend this facility to others.

I needed to bring my dad to Texas from another Legends facility in Florida and was super happy to find Rock Ridge close to me. He was moved from the Assisted Living to the Memory Care. My wife met with [name removed](Sales Director) prior to my visit and came home ranting and raving about the staff and the facility. We decided to move dad and the transfer process was super easy. We moved him in a week ago and we are extremely happy with the decision we made to move him to Rock Ridge. We had another friend who was previously at Rock Ridge and she loved it! Definitely look at Rock Ridge if you’re in the need of an Assisted Living or Memory Care facility! Most importantly the staff is ??????.

My father in law was in a Legends facility in Florida in the Assisted Living for a year. He progressed and needed to be moved to the Memory Care so my husband and I decided to bring him to Texas (Rockwall) so he could spend more time with his dad. We were thrilled to find Rock Ridge and just a few jokes from the house. We met with [name removed], the Sales Director, who is AHMAZING and signed the leased. We have no doubt that dad is in the BEST place in Rockwall for his needs. The whole staff is AWESOME! If you’re looking for an Assisted Living or Memory Care facility I urge you to check out Rock Ridge.

We can’t say enough about [name removed] and the rest of the crew at Rockridge. We felt cared for and assured every step of the way. This is a difficult season in our lives and the life of our Mother and I can’t sufficiently express how much we appreciate the professionalism, guidance and care we and our mom have received.

I have nothing but praises to say about [name removed] and her team, who successfully moved my dad into memory care while I was out of town for the holidays. They put up pictures on the walls, made his bed perfectly, and made his new room look so cozy for him when he arrived back from the hospital. I’m so grateful for all she does, and the ways that she cares for her residents as if they were her family!

This facility is top notch with compassionate staff and a beautiful facility! I personally dealt with [name removed] and she is one of a kind and has went above and beyond for me and my family. She is truly a blessing. I highly recommend Rock Ridge Assisted Living and Memory Care, you won’t be disappointed!

We have been so very pleased with Rock Ridge. They keep us posted on how Mom is and their communication is far more than we ever expected. They have taken caring for Mom seriously, like I would expect them to take care of their own moms.

My mother in law did not want to go but it was necessary. Her room was nice as were the hallways and dining area. She did not like the food. We were told it would be done by a chef by it was simple food. The nurses were kind and did what they could as they were short staffed. We eventually moved her back to her home with full time care. She was home for about a month when she passed.

We moved my father here in [date removed]. It seemed too good to be true. We quickly found out that everything we had been told was too good to be true. While the facility is beautiful and we were more than pleased with his caregivers who were kind, loving and available, we were very disappointed in the director, the activities, the food and the lack of response to concerns. The director was not accessible. After multiple efforts to have someone address our concerns and even meeting with corporate staff, we gave up and moved my dad into another near [date removed] by assisted living in Rockwall. It has been a wonderful change! My father is so much happier and we are so pleased. Our family does not recommend Rock Ridge. It has too many unaddressed problems that administration does not appear to find of concern.

We keeping having to ask to get the same things fixed over and over and they still aren't done. They do a pretty good job of keeping the indoors clean. Most of the staff is nice. The care services all depends on who is working. Our loved one is not a huge fan of the meals. When it comes to the activities they could have more. Value for cost - they are not cheap by any means, but they are not the most expensive in the area. Pretty facility but seems understaffed. Took my mom awhile to get comfortable there, but she is now doing well

Life is good- for the most part.