Provision Living of West Bloomfield

I have been a resident at provisions of West Bloomfield for approximately the last year. My experience here, has been very positive in so many ways. I have Felt loved, cared for, and respected in every way. The staff here has made me feel very welcome and safe. There is someone that needs an extra special thank you as far as I’m concerned. [Name removed] has gone out of her way, above and beyond, in so many ways, to make my stay here so comfortable. Whenever I expressed a need for myself, she was right there, on top of it, and made certain that everything was taken care of, properly and efficiently. [Name removed] Is thrilled to help anyone, for anything, for any reason, to make sure everyone is taken care of . Even when I’ve had to be in a hospital from time to time, she would reach out to my family to check on me. She always made me feel so welcome, and a very important part of the community where I was living. Thank you so much to her, and everyone that helped me in my time of need.

My experience with Provisions at West Bloomfield was very positive. I was treated with the upmost respect and compassion. I felt very safe and well cared for. My care plan was professionally evaluated, and implemented to fit my needs. The atmosphere and living space is very beautiful and comforting. It was the right place for me to be. I would most definitely recommend Provisions at West Bloomfield to all, as a loving and caring community. The kindness that I felt, was so important. A special thank you to [name removed], for always being there when I needed you, and always knowing, you would reach out to ask if there’s anything at all that I needed. [Name removed] went above and beyond, to always let me know she was there.

My Mom loves it here!! The staff is friendly, easy to talk to, and very helpful. Meal time is a social event 3 times a day! The chef meets with the residents to share suggestions for upcoming menus. Many activities are planned for each day. My family is very happy with our decision of Provision Living for our Mom.

My Mom loves it here!! The staff is friendly, easy to talk to, and very helpful. Meal time is a social event 3 times a day! The chef meets with the residents to share suggestions for upcoming menus. Many activities are planned for each day. My family is very happy with our decision of Provision Living for our Mom.

I went to visit my grandma and needed some assistance finding her, the staff were nothing but rude to me. They acted as though they were too busy to deal with me. I have been away at college so this is my first experience with Provision Living, therefore this was not a good first impression for me. I overheard a couple of girls talking and they were just trash talking what I assume was a couple of other co-workers. Maybe they should focus on their job and not running their mouth, just my opinion. I am in my last year of nursing school and this was not an impressive first impression for me, maybe i am just being too fussy, but i just want the best for my grandma. The building was however beautiful and has a great potential, it just needs some customer experience education. I also noted a couple of staff members eating at the front desk on entry. Maybe this is acceptable practice but i find this kind of unprofessional. I just was not impressed with what i seen but will be around for a month so will update if my opinion changes.

We looked at numerous assisted living facilities for our mother in the area. Provision Living was far and away our number one choice. [Name removed] and the entire staff at Provision are excellent at their jobs and provide us peace of mind that our mother is being well cared for.

Provision senior living is a beautiful place. The facility is remarkably clean and staff are very helpful and pleasant. Staff person([name removed]) is so wonderful she was so helpful and showed so much compassion for my family. She took the time to explain any and all details about the facility. My family felt so relieved to know that our family member was in the best care ever. Thank you to the entire team at Provisions living....

The facility has been opened for less than 2 months and the original management team is already gone with replacements from the out of state home office. Lots of staff turnover. Care is very poor due to unqualified and short staffed care givers. Their focus is on making it look pretty and not on care. Pull cord and emergency button is very slow, half hour plus. Medication administration is questionable. Lots of undelivered promises. We have hired outside care to care for our parents within the facility until we can move them out.

High turnover in mgmt and staff. Staff not well trained. Lots of promises, little follow up. It looks very nice, lip stick on a pig. Very expensive for Less than avg level of care