Sunrise of West Bloomfield

Staffing rating - varies by person. Sometimes takes a while to respond to his call button. Food is usually good. Sometimes slow getting it and cold. Value for cost - It's expensive, but they all are.

Mobile Phone service is non existing, Verizon lousy connection and T mobile no service. Cant call mom and have any kind of communication. I feel they are understaffed. Not great communication . I wish they had more activities and encouraged participation more. Very disappointed - For almost $8k a month I shouldn't be washing my moms bathroom floor, or not able to call her

My sister passed away within [dates removed] of her start at Sunrise. It was a great place and the right decision. It was clean, with good food and great staff.

My loved one was previously a resident at Sunrise of West Bloomfield and the overall experience at this facility was good for him. The cleanliness and friendliness were good. The staff and care services were also good.

When you walk in you feel a HUG from the community and staff. Throw blankets to snuggle in the living room. Small and intimate where everyone knows your name. I love the overall feel. Activities are off the charts

My loved one was a resident at Sunrise of West Bloomfield. They talked a great talk, but that's all it was. We had a Care Meeting about issues that we were having and nothing changed. The wait time is ridiculous. There was no hair washing for 2 weeks, until I did it myself. No feet washing. The monthly cost for total care is very high. Overall, unacceptable care. They document their care. My loved one told me several times, I don't care what they document , it's not all true. I would not recommend this facility to family and friends.

Overall, our experience has been pretty good at this facility. The meals are pretty good, the quality is better on somedays than others sometimes. Housekeeping is often and they do a good job. Communication with the family is good. The staff is overall pretty good. They could probably do with more staff. My loved one often has to wait awhile for assistance when she presses her call button. I would recommend this facility to family and friends.

We could not be happier with Sunrise of West Bloomfield. Great personal care, immaculate always, great caring staff.

The friendliness of the residents and their happiness is something that really stood out to us, if we had to go back to Sunrise of West Bloomfield we would choose it again. Something that we were disappointed in but also understood due to staffing issues was their response time - something like getting our loved one in/out of bed or in a wheelchair took quick awhile. However based on the experience we had we would recommend them to other families.

This is a great community for my loved one you just have to be on top of things in the community. It is a good idea to be in constant contact. The staff are great and the interactions have been good. I have not met the executive director yet and I am looking forward to meeting her. Everyone else is personable and friendly.

What really stood out to us right away was the overall friendliness of the staff, the way the community was decorated and how clean it was.

There is never a place that is good enough for mom, but we believe that they are doing their best with the lack of resources they have

[Name removed] was outstanding. So helpful, pleasant and informative. SHe is such a gracious and wonderful person. I can't imagine a better representative for sunrise than [name removed].

This is a terrific community. I liked the open airy rooms but I found [removed] to be equally wonderful and their move in incentives can't be beat. This is directly on my way home everyday from work so I think in the long run will be more convenient.

I really liked the facility and it looked very beautiful. All of the staff members were wonderful and nice. This community is more geared towards people who are very active and like going to a bunch of activities. It’s very bright, vibrant, and active here. The only downside is that they had a sales pitch and they really pushed it. The woman who was giving me the tour was dressed very provocatively to drive her sales pitch. I would recommend this facility, but for the right people who are active.

Very nice facility. Busy road, does not allow smoking, deal breaker for dad.

My husband has been there two weeks and so far I have been very happy with the care he has received. The staff seems very caring and professional.