Prestige Senior Living Auburn Meadows

I think it's a decent place, but my parent's biggest gripe is the food isn't very good. My dad is easy going, but my step mom can be a little difficult and has had problems with some of the caregivers and staff administrators. I'm just glad they're in a safe place. Well, I know there are better facilities but they are on Medicaid, so they can't complain too much. I'd say for a facility that takes Medicaid, it's the best in the area.

The staff #1. So kind, great with mum, communication with us is great, very caring. We are so happy with Auburn Meadows

Resident was not accepted back to the facility after behavior became impaired and unmanageable due to alcohol (occurring twice). I was inadequately updated by Auburn Meadows after he ended up in ER at Auburn Hospital other than being told that an assessment for memory care would occur at 11:00 am Thursday over a week ago. That assessment did not happen. I never heard from Auburn Meadows again. Eventually the hospital informed me that he would not be accepted back to Auburn Meadows and that an assessment was never done. I was never directly informed of his final status by Auburn Meadows but was by the hospital. Thanks

I think the nurses. [name removed] and [name removed] were helpful in getting my mother in law on with in house nurse practitioners. She can get her appointments and check ups without out going anywhere. My mother in law is not social and she has been that way most of her life. So I can't speak of the community aspect. We are happy that she just goes to the dinning room every meal to eat. Just that small interaction is a win for her.

The staff was really really good. My dad's caregivers were very kind to him and very helpful. They weren't real successful at getting him to join into activities or even the dining room sometimes. But that was way less their fault and more his. They checked on him often, they helped him with all the things he needed help with. We told them that he was a coffee guy and so they would make him coffee. They joked with him, turned the TV on for him. This is the second person of my family to stay at Auburn Meadows and both did very well there and loved it.

There is high turnover with the CNAs, but that seems common at all of these facilities. The staff is friendly and responsive. The housekeeping has been pretty good--a little inconsistent sometimes. The communication with the family is okay. They are responsive but do not initiate much communication. I think they are understaffed, so the admin folks are very busy. The move in process was okay. It took a few months for things to fall into a good rhythm and routine, but that was kind of to be expected--transfers of care can be difficult. My mom enjoys the meals. They are working to plan more activities for the residents. Overall, it's been fine. Not outstanding, but I feel that my mom is safe and being taken care of pretty well. I would recommend the facility. They prioritize resident safety of all and that's really the most important thing.

I would not, most caregivers I know are great, don't know all, not the cleanest place, there has been a turnover in personal lately, why not sure (management????), They did allow us a 1 year spend down, which I am grateful for, would never made 2 years, and the cost of care increased often.

It is an above average facility, from my limited exposure to such places. My mom is fairly happy there. Positives: It is a clean, friendly facility with pretty good food. The staff works hard and greets you with a lot of positivity. They seem to genuinely care for their residents, and most of the residents seem happy when you encounter them in the halls and dining area. Negatives: they are woefully understaffed and have a fair amount of turnover it seems. The communication is not timely, and you really need to be organized and be your own advocate. You have to stay on top of care (like meds) and financials. They seem to be in a constant state of overwhelm. They do not have good systems in place for certain things. I really do think they are one of the good ones — just want people to know that they will need to be active participants in monitoring their loved one's care.

When your parent first moves in, visit as often as you can so the little things don't get missed. It takes time for a routine to get established by both the staff and your loved one.

My mom was at Auburn Meadows from [date removed] –[date removed] (passed). Did not comply with service level agreement and did not communicate regularly about my mom’s well-being (lack of appetite, missed meals).

We are happy with them. There are always little things that can go wrong but he's happy there, and we feel he's safe and cared for. I would tell others to be an advocate, no matter what facility you are at. None are perfect. And therefore you need to be there for your loved one to get over some of those stumbles. In our case it was making sure that the medical recommendations worth accurate and being practiced. It just took a little bit of adjustment to make that work, and then get to know your caregivers. The more personal it is to them the better they do.

My parents love this place! It was really hard to get them to agree to moving into assisted living, but now that they're here they love it. They truly go above and beyond at this facility. My parents feel special and feel like a part of a family. They've redone it the last couple of years and it's very nice and clean. I would absolutely recommend them to friends and family! This place has exceeded our expectations!

For us, being new to senior living, it has been a learning curve. There were a lot of questions we didn't really know to ask and services we didn't know were potentially available. I would tell others to do your research and make sure you're finding out information ahead of time so it 's not such a shock after everything is said and done. But we've had a good experience at Prestige. It's clean. Everybody is very nice, and they are taking good are of my parents. My parents seem to love the food. They're just recently starting activities back up after Covid. They have several each day, and then on Mondays they go on road excursions. We were a little shell shocked by the cost, but I think that would be the case anywhere. We have no complaints regarding the care or the facility. If people financially can afford it, I would recommend Prestige.

They try to keep the residents safe and happy. I think the staff is helpful. The living spaces are great. My dad has his own bathroom, kitchenette, and living room, so he's very comfortable. He complains that the food is not good, but he says the same thing when we go out to restaurants and other places.

The meals could use some improvements, they are serving the residents a lot of carbs so they fill up on carbs and don't have room for the healthier foods. They also crash really quickly after. Also, we are not overly impressed with the care services. Both our parents are they, our father is very self sufficient, however our mother has on set dementia but our father is fully capable of caring for her and has been for years, but they are still charging us for level two care even though they are not doing anything. You definitely have to be very on top of everything they are changing, and it would also be nice to have more activities. We do know they were limited with covid but the staff could be more engaged and more encouraging with the residents.

This past week they have started to allow us back into the community. The food has been being delivered to the resident's rooms. They are starting to reopen the dining room. It is a good option for both personal and financially reasons. They only have 2 year private pay before Medicaid. I would like to see some updates of the community; however, to my understanding they will be making changes. The windows are hard to get up and down for our window visits.