Mirror Lake Village Senior Living Community

I was not happy with Mirror Lake and I would not recommend them. First they told me there was a nurse on staff, but turns out it's an LPN, not a nurse. The LPN was making decisions on whether or not to call 911 when my loved one got ill. He told me that my loved ones vitals were fine and if he called 911 they wouldn't come and they wouldn't take him to the hospital. I called 911 myself; they took him to the hospital and they diagnosed him with Covid. They sent him back to Mirror Lake and they wouldn't let me see him for five days because of quarantine. On the sixth day, I called to let them know I'd be visiting that day. They said they were actually sending him back to the hospital because he was in really bad condition, but they never called me at all to say his condition had changed. On the first day I called to see how he was doing and they said he was just resting and sleeping. I'm familiar with Covid, so I said okay...that's par for the course and I'll come back to see him on the sixth day. They raced him back to the hospital and when I got to the hospital, the doctor said he wouldn't survive because his lungs were so bad. I told their administration this: I feel that they left him lying flat during those five days, even though we bought a bed that has a part that can raise his head. Although I can't prove it, I just know they left him lying flat, which caused the infection to spread to his lungs. Within five days he went from perfect vital signs with 99% oxygen saturation, to gasping for every breath. Unfortunately, he passed three days later. The people who took care of him on daily basis, the ones who fed him and cared for him, those people were wonderful. They were very good. It was the people at the decision making level that were not. Another example: I knew he had an eye infection and I kept having meetings with the medical guy (who I thought was a nurse). I kept saying that something was wrong with his eye, because it looked really bad. I asked if he could look at it or if their house physician could, and they never got to it. He came back and said, "Oh. I forgot. I'll take a picture of it and send it to our doctor". When I had him put in the hospital, I asked the ER doctor to check on his eye. They looked at it and immediately said that there was an infection, but no one at Mirror lake would look at it or do anything about it - even though I met with them on three different occasions. Overall - I would not recommend Mirror Lake Village to others.

Our family had an in person tour and it was a good overall tour experience but location was very important to us so ultimately this community was not going to be suitable for our loved one.