Pinnacle Place Memory Care

Don’t put your love one here. My mother has not had decent care. She is checked on very little. It is very under staffed. Employees do not stay for any length of time . No one seems to be trained to care for the ones with memory problems. The room itself has no pull cords or buttons of any kind to push incase a patient fell or had problems getting themselves up! The room is clean very seldom. You can ask the same thing for weeks and it still will not be taken care of. Obviously not much communication between staff. And as the previous reviewer said , they do not communicate with family members. If so , it’s only one. I was told they couldn’t contact the whole family of which I thought was very disrespectful of family members concerns of care. The food is absolutely horrible ! I don’t how they can call what’s served a balanced meal. My mother has lost weight while here and is terribly unhappy !

Placing your love ones here formerly known as Avenir Memory Care would be your biggest regret. Looks are very deceiving, the administration will promise you that your love one will receive the care they deserve, it’s all lies

My loved one is at this facility. They do NOT like to communicate with family members. Their current DON does not like talking to family and letting them know how their loved one is doing. Their administrator does NOT answer emails, texts or phone messages from family members. There are always lack of care issues on the weekends even though they will tell you these are resolved. Please don't place your family member here. This was not my choice...

My mother in law had since a great respite stay experience here at this community, we are planning on using them again this summer. We knew she was safe, and in good hands at this community. The staff was helpful, and very kind. The community looked great. They offer nice activities, and good meals for the residents. We couldn't have asked for a better community, and I would recommend it.

I was not happy with the care that was given to my mom when she was here. They did not have enough help here. They did not have the staff who were trained to help as promised. We had friends that had gone to see my mom and she was still in bed. She had not been taken care of. correctly. I did not like the area that she was in. I do not feel like the staff were trained. I would suggest families consider other options.

Staff is very attentive to the needs of the residents. Very nice surroundings and common areas. Residents have access to an outdoor area in the center of the facility.

They seem to be very caring, but above all very professional and knowledgeble in their actions.

The experience my family had at Clarity is hard to understand. We came in making it clear that my dad needed a lot of assistance, because he had been in a geri-psyche hospital for evaluation, and had not been walking, but was walking previously. Once the psych evaluation was completed, we journeyed over to clarity at 10:00 Dec 2015. He was very weak but did finally respond in their front hall, but got sleepy again and proceeded to head to bed. They placed him in bed and we were going to hang around but they suggested giving him time to sleep. Because his day usually starts around 11:00 am. So we left him with them after listening to the administration explaining how they as a team could work their magic. Remember from the beginning I explained that he had some real needs. So in 28 hours afters he arrived they called my brother and said you must meet him at valley ranch rehab, we can't care for him in the state he is in. So in less than 3 days my dad had been in 3 places. The following morning at valley ranch, he was up with the physical therapist walking down the hall 75 ft using a walker. Clarity must be a wonderful place if your family member fits perfectly in their mold, even though that is not what we were told. They are friendly, but not transparent about what they can do. I wish my dad could have been there, but please make sure you grill them about the care they think they can provide for your family member, because it was not provided for my dad. They did not even give him a chance to show what he could do in that 28 hours. After several phone calls and discussions by myself, my brother and my sister, and the help frrom Robbie Deaton, who refers families through the company "A place for mom", we are suppose to receive a full refund for all fees and prorated monies. Just remember as you search for a good place for you mom or dad to dig your heels in and even after writing up a care plan as we did, mAke it perfectly c Lear what your family expects in return and how you will hold them accountable if those promises are not fulfilled.

This place is awesome!!! Great place to take your love ones!! The cost, friendly, caring, supportive, very respectful, beautiful place, activities are awesome as well. Can't say enough good things about facility an staff as well.

Great place for memory care!!! However, while visiting with my aunt, I overheard one of the staff members say "its like a nursing home in here" to someone else. The staff is great with the residents, but they should hire extra help. I noticed brown spots on her carpet (hopefully housekeeping took care of that) but my mom said its been there a while.

The staff at Clarity Pointe Little Rock are very nice and caring to the patients. I think the only thing that I would say needs improving is there are just not enough staff at the facility. I am not sure if that's the way they designed it but that area is definitely lacking.

The staff is wonderful. This only issue is that the air conditioner is not working. It's hot inside. I would like the sections to be locked where only employees can go to. Other than that it has been pretty good. It is very clean inside.

We're very pleased with how things have gone with Clairy Pointe, they are an excellent memory care facility! The facility itself is a new building, so everything looks beautiful. The people here are all very kind and patient, and great at working with the residents. I love that they encourage my loved one to get out of her room and participate in the activities. I also like that they've got the residents divided into "neighborhoods" of similar levels of care. The only complaint I have is that the number of residents seems to be scaling up faster than their care staff, so they've been stretched a little thin lately. But I'm sure they'll keep themselves staffed appropriately as things go on.

I think that they do a decent job. They are new and they still have some growing to do. They do a wonderful job keeping it clean, the housekeeping lady is absolutely wonderful. They serve quite a few casserole type options. Everyone is accommodating and friendly.