Phoebe Berks Village

I think we selected the right place based on location alone. The staff seems to turn over a lot, but they still continue to give good care based on how my mom looks physically, I wish they were a little bit more personable, they don't talk to us that much. I really feel that early on in her stay some of the aides took the time to get to know us and my mom and I haven't felt that way recently.

It is worth the cost but the cost is high. It is a nice place and Mom is happy.

Was a little shocked on admission that they didn't ask more questions to get to know mom. I feel like we had to tell them about her routine rather than them ask the questions. It felt as though they were just going to wing it and I didn't love that feeling after helping my mom with her ADLs for the last few years. I feel as though there could have been a more standardized admission process. No one is not nice, I just felt that initially they were not very outgoing. Aside from Iris, I feel like no one (aside from those who admitted her) introduced themselves right away. I've now learned some people but it's been 4 weeks and I still don't know who is really caring for my mom and the role they play. Now my dad may have a different opinion on this. I think that all of the homes are way over priced and it makes it nearly impossible for anyone to make the decision to move a family member there. If it wouldn't have been for Phoebe's proximity to our home, there is definitely another village we would have moved mom to. Having to pay extra for incontinence products and laundry facilities is absurd when the cost is already nearly $[removed] a day.

Thee people are very nice including residence and staff. only some brand new cloths were lost. The community is very clean. The direct nursing staff are awesome the maintenance men are grumpy. Excellent care. The food is OK and diet is adequate but the pancakes are terrible. Our loved one has lots to do and has fun. It is not cheap but you get what you pay for

Staff are helpful but not obtrusive. The staff communicate important issues promptly. We have not had any issues relating to staff in the 3 years my mother-in-law has lived in personal care. Her residence is kept clean and all her needs are regularly met. Staff are friendly to my mother-in-law to the point when agency staff nurses are needed to fill in, she misses the regular staff.

[Name removed] and [name removed] have been absolutely wonderful through this process. Each visit to the Phoebe community we find smiling residents and very friendly to talk with anyone. I believe my parents will be very happy to move on to the next chapter of their lives. Downsizing and making life easier has been long awaited!

Impressive size apartments. Did not like food plan. Costs seemed reasonable. Dull surroundings; du