Celebration Villa of Exeter

The atmosphere and care at Celebration has gone above my expectations! They treat my father like family when I can't be there, and having been faced with a quick decision to place my dad in memory care/assisted living, I'm so thrilled that we chose them over any other choices!

Celebration was great, unfortunately, my dad didn't live long enough to really enjoy it. Staff was always kind and helpful. He liked the food but it seemed a little plain to me. Very highly recommended.

My answers are mostly based on my mom's comments and thoughts and what I've seen and experienced as well. A regularly visit my mom twice a week. I think it's a lovely place, I love the fact that it's one floor and a small number of residents, I love the setting and how it's off the road, I love the beautiful porch. For the most part everyone is very friendly and accommodating. There are one or two attendants that my mom has to deal with regularly that she refers to as grumpy and I have noticed that as well. There's been a few occasions when I've gone in there where I feel that the bathroom is kind of messy/dirty. But for the most part it is clean. I think the meals sound pretty good A little repetitious and sometimes cold from what my mom says. I think they do offer a nice variety of activities and I have noticed that there are different ones going on for the holidays so that's nice. It's hard for me to say anything about the value for cost because I think it's super expensive but I didn't have a lot of comparisons of other places and from what I've heard it's all comparable. But it's not just there that is expensive it's everywhere so that's my opinion.

If the time came that I needed assisted living, Celebration Villa is where I want to be. I would absolutely recommend.

Celebration Villa was a great fit for my Mom. It was a smaller community which provided a higher degree of care and interaction. My Mom was a social person and she enjoyed the daily activities, conversation during meal time,and hanging with others in the main area. The facility was all on 1 floor which made getting around much easier for Mom. The meals were fantastic. The staff was kind, empathetic, and supportive. I would definitely recommend Celebration Villa to anyone.

I have highly recommended Celebration Villa to friends already!!

Staff is good. Communication seems good and the move-in was easy. I would recommend the place to others. Prices are fair.

The reason we chose Celebration Villa of Exeter was because the facility was very clean, and the overall field made me feel very comfortable and it was a small setting. It is a small community and mostly over 70. There is no ethnic diversity.

Seems like they could use more and more experienced staff, but I know that is a problem everywhere. Dad has not been involved in activities yet since he has been there a short period of time. Things are going great so far, given his limitations. Would recommend Celebration for others.

The size is perfect. There are nice areas that my dad can go to if he wants to be alone. The location is beautiful - nestled in a really nice neighborhood. Lots of trees. Staff are always responsive and because of the size, they know all the residents. It was just totally remodeled and is tastefully decorated.

I would probably recommend Celebration Villa of Exeter to others. My dad has only been here a few months. At first, they're super nice and friendly then it wears off and the care slips at these Senior Living facilities. He was at [name removed] first and I believe they are all the same. This facility communicates with me much better and their staffing is much better. My dad seems to enjoy the food more at this facility, also.

The day to day staff, nurses, aids, and the cooks were wonderful, however we had a problem with the upper management. The billing was constantly wrong and we were always overcharged. Our loved one was not there very long and when we asked what the charges were, we never got an explanation. The prices just kept raising without telling us, and the pharmacy that they used and we were required to use was horrible. They would order medication that would take weeks and weeks to get there, and management was just not on top of these things. Also the cleaning staff was not on top of their game.

My mom loved it here! She started calling it her home, right from the beginning/tour. She loved the food, the meals were the best part of her day. I wish I had meals like theirs! Mom was somewhat independent and able to move around this facility, which was nice. It's all one floor, which was a selling point for us. We also liked that it's a smaller facility with a lower number of residents. We felt like that allowed for more opportunity for one on one interaction and attention. Housekeeping was great, her room was always clean. They'd just finished a remodel, including new paint and carpet. They try to make it as pleasant and friendly as they can here. The activities were great, they also tried to engage the families which was also great. They try to do many activities throughout the day. Mom is now in rehab and we're not sure what the future holds, but we were very happy with this facility. I would recommend it to friends and family.

I love this facility. I am thrilled with it, it's a great place. In fact, I've already told my family this is the place I want to go should I ever need extended care. It's in a nice quiet residential area. The residents all seem content here, that really sticks out to me. The activity variety could improve. They are limited and seem to be repetitive. The residents can have TVs in their rooms, but they don't spend a lot of time in their rooms. I think a TV in the common area would be a great addition. Housekeeping is frequent and they do great with keeping the rooms clean. I think the facility itself could use a little more detail with cleaning (small spills, etc). Communication with the family is excellent. The staff is wonderful overall. Mom has really bonded with the daytime staff. She has mentioned that the night staff sometimes isn't quite as friendly. Having to place mom into assisted living was the hardest decision I've ever had to make, but I definitely feel I chose the perfect place for her. I would absolutely recommend them to family and friends.

It started okay, but did not end well. They changed owners, so we came in with one expectation, and the new management just was not on the same page. My loved one had declined a little bit but not incredibly so, and they were just not prepared to care for her. At first they raised our rate considerably, and then they said she can't stay here any longer. I don't think they made a lot of effort to make it work. The nursing staff was okay. The problem was with the management. When you're paying that much a month, you expect to receive so much more care. When I picked up my loved one's things, some of her furniture and clothes were missing/incomplete. She had an expensive La-Z-Boy chair that went missing. They did make that one right though - they found the chair in someone else's room and replaced the power cord that was missing. Though they did find the chair, that doesn't make up for the fact that somebody else had been using her chair that whole time. While she lived there, my loved one would complain that the heat was awful in her room. It was always cold in the wintertime, especially in the bathroom and shared space between the two bedrooms. It felt like a 20degree drop in temperature, and my loved one's roommate had complained to Elmcroft about it as well, to no avail. I mentioned it, to Elmcroft and they didn't seem to care. They never did do anything about it. The food was not good. It was pretty much cafeteria food, and reminded me of junior high. It didn't appear that they were trying to offer many activities, and I could see that she wasn't really engaged or looking vibrant unless we were there visiting. I was just so disappointed in how the new management handled things. I will say the regular people who worked there were very nice. They were fair and willing to look into any issues for me. There weren't any bad caregivers there. I think they just had a different viewpoint than the new managers. In total, I have visited about eight other places, and some were worse, but there are definitely ones that are better.

My father has been a resident since late June. He has never once complained about Elmcroft or even that he misses his home. He really likes the food and his room is clean. Although I’ve never been in the building (they are meticulous about the COVID virus) I like that it is all on one floor and the way it is laid out. Even the setting is nice. Deer, squirrels and ground hogs and plenty of places to sit or walk outside and get some air. The staff, from the director on down, have always been very friendly and helpful. I really cannot think of anything negative to say. Before deciding on Elmcroft we looked at several other facilities, some that were more conveniently located to where we live, but Elmcroft was the best.

very good tour-very thorough. A nice size facility, clean and well-organized.

We liked everything about the place, everyone thing is on one floor

As soon as I walked in I felt at home. I think this will be a great new hone for mom.