Keystone Villa at Douglassville Personal Care

Really nice residence that seems to create a sense of community. There are a lot of activities and on site services. The staff is friendly and seems to know the residents. Compared to other facilities that I compared, Keystone Villa was superior in facilities and activities.

The staff and community is a huge help for those who need some help. I appreciate the easy process and cleanliness of the facility. It seems like the staff genuinely wants what’s best for the person.

I moved to Keystone from rehab. My goal is to move to Independent Living. With the help of the care team and FOX therapy, I am close to reaching that goal. They have supported me throughout the journey and have encouraged my independence. They are a fantastic team of people!

I came for a short respite stay over the summer. This fall I have returned as a full time resident. We have so much together. We dance and sing at happy hour each week. The food is great! It’s just a cool place to live! And the staff are incredible!

I have lived at The Villa for 2 years and the staff have always been wonderful. They are so kind and always willing to help. The food menu could use a little more variety but overall everything is very good.

I have been a resident since last February and in my time here positive changes have been made. It appears some residents need more attention than others however the building does a good job of navigating everyone’s needs. Overall the staff are friendly and always willing to lend a hand.

Cleanliness and friendliness strong positives. Care services need attention often wait time for caregivers too long and food variety and food temp not appropriated. Activities improving.

Everything from the beginning... Check in, Financing, care for my dad was exceptional. Thanks to all staff for there patience and the personal care for my Dad! A special reach out to [names removed] we love you! You guys are the best!

This is my opinion of Keystone Villa Douglassville Pa. Unbelievabley awesome. My journey stared [date removed] when i fell and had to have surgery. Unable to return home the nightmare started. I went to a LTC faclity for rehab. My time there was aprox 4-5 weeks. Being NWB I had to think where to go next due to still not being able to go home. My family checked out the Villa. My spirits were down and being only 64 years old not ready for my life to change to this. Being a nurse since 1978 and all most the last 35 yrs I was in LTC. From the minute I was wheeled in the front door I was greeted from the staff as if I was a family memeber who just returned home from vaction. It took me back to when I graduated from school and the medical professionals loved there job and had alot of caring and compassion. Threw the years the medical professions have changed and now its just a job to alot of people. The staff here is different. If they dont like it here or their job, they hide it well. There was not one staff member that I was in contact with that did not address me the minute they saw me and ask how i was doing and did I need anything. Even giving you encouragement when struggling to do things. When I say all staff I mean it's Not just the therapies, nurseing or activities but also dietarty, maintance, housekeeping, receptionist, office staff and also administration. All departments work side by side. The home like setting is truely that. We all no staffing can be a problem in any bussiness but here everyone I had the pleasure of meeting was a regular staff not agency, management was there and did jump right in when needed. Helping with passing meds, any care and taking residents to activities or to dinning room. All I can say is that my needs and concerns were all met. My mood improved there because they worked with me. Therapies spoke to me and we game planned together so I could manage at home. It was great to be here because it was like being at home. All my friends and family that came to visit also were impressed with the greeting they got when they entered the building. That old saying is true, you only have one chance to make a first impression. Everyone wants to stay in there homes, but i think I could make this a permiment place if needed in the future. Thank you for the care I received here. I was able to move in with my daughter and son-law on [date removed].

My father (age 94) had a stay at Keystone Villa. I can say is that it exceeded expectations. The staff went over and above to care for all his needs. The cafeteria manager tried to accommodate him with his picky food likings due to his condition. Dad liked the staff there and I did as well. Highly recommend!!

The staff is always helpful and keeps us informed. Fox Therapy has people dedicated to working with residents. There's a doctor as well as a podiatrist and hair stylist all associated with the facility and their services are available without your loved one having to leave the building. If a trip to an outside healthcare provider is necessary, the facility has a bus that can take them. If needed, Chestnut Knoll at Home can provide a person to ride on the bus with your loved one. There are also rooms that can be reserved for private gatherings such as Christmas or birthday events.

Since coming to Keystone Villa my mother has made tremendous strides in her condition and is living in safe, professional environment. The entire team is wonderful & professional!

I am so happy & satisfied with my community here. I recently moved from the 2nd floor to the first floor and everyone was so accommodating. Thanks to all the staff!

Could not have asked for anything better when it came to care for my wife.

A very tasty lunch was served by kind people

My mom is thriving at Keystone Villa. The staff is always available and helpful. We are very satisfied with the care provided.

Great! Happy with my father's care. Staff is friendly, came to meet the team mixer, had a very nice experience. Talked with residents and staff, it was nice to see the residents having a great time with their families and the staff.

I find that overall everything is about as congenial and friendly as it can be. It seems to adjust to most everyone's lifestyle. There will always be room for improvement.