The Heritage of Green Hills

Our loved one has since passed but she had moved into The Heritage of Green Hills which is a new facility that looks like a 4-star hotel. There were lots of different events, nice and friendly staff and better help.

The Heritage is an amazing place! It is built on a beautiful landscape and has great staff to care for its residents. The new Care Center with personal care and memory care is state-of-the-art and fantastic.

I was so impressed by the beautiful new building, but even more so by the caring staff! The nurses and aides are friendly and helpful and you can really see how they work together as a team to provide the best care for the residents that live there! The meals are really amazing too...which is tough to do when everyone has different preferences. Truly outstanding!

The facility was clean and new. The staff were friendly and accommodating. There were plenty of activities. And the nursing staff was very attentive to my family member.

We picked this community, because it was a brand new, beautiful facility. Unfortunately they lacked staff.

[Date Removed] The food is tasty. There's little communication between shifts. People aren't trained. My husband was placed in the dementia unit because of a good recommendation of a knowledgeable worker in the elder field. He is unable to go to the bathroom by himself. I told everyone there to please keep a check on him and I put up signs. He complained for 2 days that he hurt because no one took him to the bathroom. On the 3rd day he had an accident (which humiliated him). After that they were more careful. Socks weren't changed for 8 days. When I went to change the socks I discovered he must have been sitting for 8 hours with the bottoms of his feet all wet. I saw where there were times the disabled or blind people didn't have aids to assist them in eating. I would not recommend this dementia unit.

It seems more like a dorm style community, in which they have a common area to eat. It's a good atomosphere for my loved one. They have been accomodating for my loved ones situation. They are not a highly skilled nursing facility, although they do have on-site nurses.

The biggest reason we chose The Heritage was the availability to move our loved one in right away and the cost is better compared to others in the area. They are building a brand new building that they will move the residents to here shortly. Our loved one will have a bigger space, bigger bathroom and more ADA compliance rooms. It is in good proximity to our family and we would recommend this community to others based on our experience. Our loved one eats three meals a day and has yet to complain, and from what our loved one has participated in and by looking at their activities calendar, everything looks great.

When a resident passes, the Heritage requires what is called a short certificate before estate executors can remove items. Proof of being an executor and will is not enough. Obtaining such a certificate usually involves two of more days. In our case, although we were assured that none of the Heritage staff would enter our mom’s unit, they did anyway. When we finally gained access, it was not only obvious that staff or others had been in the unit, but also valuable items were missing. My suggestion is that if your loved one passes at the Heritage, go out and buy tamper proof tape and seal the door until they grant you access.

The staff are wonderful. They are very competent, friendly, patient, and dedicated. The current facilities are extremely outdated, but the new building will be done in a few months, so that's less of a concern. When looking for a place for your loved one, it really just depends on the needs and level of help and engagement your loved one requires. My loved one started out in assisted living and moved to memory care recently, so I don't have enough experience to say about the memory care side yet. But we've had a great experience in assisted living. Once they move into their new facilities, it's definitely a place to check out for sure. And given the short time frame for that, I would look at them now. The rooms, especially the bathrooms are extremely outdated and feel a bit institutional. And the current environment might not be as warm as other places might be. Obviously since they're about to open a new facility, they're not spending as much on the old facility. But that's a short-term problem that will be resolved with the opening of the new building this summer. Really my only other criticism is the food is kind of a mixed bag. Some things are wonderful, and some things are terrible. On the lower end of the spectrum, the dinners tend to be things like baloney sandwiches, but on the higher end of the spectrum, breakfast is really great.

Two years prior to coming to The Heritage, I had visited and toured six other retirement communities. Most were similar in what they had to offer, but what stood out at The Heritage was the friendliness of the residents, not to mention the most delicious meals. Moving in August during COVID-19, left me with a day 10 day quarantine, which I didn't mind at all, as I had much to organize. Following quarantine, I felt as though I had a "dance card" on my calendar as one person after another would call to dine with them and get acquainted. They introduced me to the activities that I now enjoy- brain fitness, book club, and new to me- cornhole. I enjoy using the fitness room, walking out doors, and spending time on my patio. I'm now learning to play Mahjong.

I moved to The Heritage 4 years ago. I've never once looked back and questioned my move. Most importantly, at the end of the day, I sit in my recliner, look around my apartment, and I say to myself "this is my home and I am happy." I give thanks for all the new and interesting people I've met and for the many friends I've made. Life is good!

The decision to relocate to The Heritage 11 years ago was a wise move. The apartment is roomy, the food is very good, the activities are varied, the staff is caring and the residents are friendly. Who could ask for anything more?

During my first visit I felt very comfortable and welcomed. Everyone greeted me by my first name, and introduced me to people that passed by that I didn't know. They told me when I move in that this is my home and should treat it as my home. And that's exactly what I'm doing, for example, I can furnish and decorate my apartment and patio anyway I like. There is a daily health check-in that makes me feel very safe and secure. There is too much to say, so I suggest you come and visit yourself, and find out all the "goodies."

I recently moved my sister in-law in to Green HIlls Manor. I can not say enough about how smooth everything went moving her from her former apt to Green Hills. The move could not have went any better. Till I got her over to the Manor from her apt, her room was all set up and ready for her to move in. Everyone who helped with the move could not have been any nicer. She is all settled in and seems to be very happy. I would highly recomend Green HIlls Manor to anyone looking to make this type of move.

My wife and I moved here in 2011. We have a very nice apartment with two bedrooms and a deck. We furnished it to our taste. We have made a lot of friends in a very friendly retirement community. We are involved in many activities and events. You just cannot be bored living here. The residents have so many activities from which to choose (or not!). The food is excellent. They serve breakfast, lunch, and dinner. The menus for lunch and dinner change every day and it is al fresh. Fish is on the dinner menu every night. There is a bar with wine, beer, and mixed drinks. The staff is very willing to be of help. There are health personnel on duty every day. If you are looking for an active community for independent living, check out the Heritage and see why it has received awards for the best retirement community in Berks county.