Oaks at Tucker

The facility is very small. The staff is friendly and helpful, but they didn't have an activities director until recently and then the nursing lead left, and apparently the shuttle driver/handyman was fired or quit. Communication with us wasn't great when my mom's medication was about to run out, so that was delayed for a few days. I would not recommend Oaks at Tucker to others. We moved my mom out after a month.

-The Staff turnover is a concern. -Agency Staff is sub-par , and unreliable. -Residents complain of hurried care.

My loved one is currently a resident at Oaks at Tucker and overall the experience has been okay so far. We have had some issues, however. I'm not sure if I would recommend this facility to others at this point.

My loved one is currently a resident at Oaks at Tucker and most everything has been very good for her so far. However, my loved one has not completely adjusted yet and her care is evolving as her needs do. Also, there have been staff changes. Overall, I would recommend Oaks at Tucker to others as an option for care.

We've been happy with the staff at the Oaks. Very caring and friendly. Good food too. I'm sure my husband will get great care and enjoy living there.

Adequate, competent staffing would improve quality of care. Spoke with Wellness Director on two occasions. Bed sheets on bed for two weeks with urine stains not changed. Only time changed is when family and I change them. When washing clothes I assume everything is going in one wash wet pads and clothes. Everything reeks of urine. Laundry basket nor the last clothes washed ever returned back to room. Had to buy another basket. With no laundry basket clothes were piled up in room, for two weeks. Room smelled awful. Family took laundry home to give everything a good wash. I am very unhappy about the haphazard quality of care.

Very helpful in getting moved in but apartment was not quite ready. Some issues with toilet, kitchenette & getting TV set up. Resident is very comfortable and has settled in easily and is happy. She likes the food and feels free to move around in the space. It is easy to enter and visit or pick her up for outings and appointments.

Our Mom is happy at Oaks at Tucker! [Name removed], the facility nurse, is great. [Name removed], the sales manager, is also great. Answer's questions and gives a great tour. The chef is from Botswana (we think). Staff are friendly, attentive and compassionate. Communication with the family is fine- they are only a phone call away. The move in was easy-we used the elevator, but our Mom is also right by the steps. Mom enjoys her meals - there are several choices! We recommend the Oaks at Tucker. It is family owned and the people seem happy and well cared for!

I highly recommend this location for as long as [name removed] and [name removed]are there. They are compassionate, professional, respectful, and go beyond what one would expect . I cannot thank them enough for the making my Dad's time there a comfortable experience.

My husband has been there since late [date removed]In two months, the sales rep, nurse, activity director, manager, and others are no longer there. The turnover is shocking. The activities have been very thin like Bingo, and the residents are bored and aimless. The food is okay but very limited on fresh greens etc That said, most of the employees are warm and welcoming and efficient. [name removed], [name removed], [name removed], [name removed], several are excellent. [name removed] is new and trying to bring in some activities. She seems very nice. They tend to be very short staffed on weekends. EmpowerMe therapy is very good

I would say the staff was very caring and friendly. I picked this community because it was close to my home.

I have visited The Oaks twice to find a care situation for my husband. The sales manager could not have been lovlier. Her follow up was on point and she arranged a very good lunch for us. Kudos!

They don’t take care of your family the right way they leave them unattended all the time switch staff to much not clean in rooms only keep outside looking clean late to giving meds let’s clients fall and they act like it didn’t happen horrible place

Our experience with Oats at Tucker has been professional and attentive with our loved one. The staff was very helpful with all of our concerns, and they addressed all of our questions. The staff have made it comfortable for our loved one to adjust. They have gone over and beyond our expectations. The staff is pleasant and easy to work with.

Mom moved in and it was smooth sailing. Everyone at Oaks was helpful and respectful and went the extra mile receiving boxes and furniture we had sent ahead. Ultimately, mom passed away after less than a month. We reached out to the corporate office and they were thoughtful enough to return our nonrefundable deposit. Bless the Oaks!