New Haven Assisted Living and Memory Care of Wylie

I have a special diet with food allergies and they will always bring me something else to eat. They know what I like too! I receive excellent care and I just love them all! I can tell from their actions and their touch that they really care. They're always prompt and helpful! They do the little things and go the extra mile especially during these difficult times.

We moved Mom into New Haven Nov. 2019. After looking at a lot of facilities, we picked New Haven because the size was smaller and we felt like she would be better looked after. The rooms are bigger and she has space for all of the paintings she wanted to bring so it could feel like home. She is well taken care of and the meals are good! She has many friends. The Director of Life Enrichment makes sure there is always an activity to keep the residents busy, so that they don't miss their loved ones too much. Every room has a window and we make window visits during this COVID time. We have been very pleased with our experience so far!

The food here is very good! The ladies that take care of me really care for me! I know day after day they get tired, but they still do a great job! I have lived at another place, where I was treated like a burden! The bosses just run it better here. I enjoy all the music, getting to sit on the back porch, and having coke floats. New Haven just knows how to run this place!

Love this community! The people are happy, are at activities. Activity Director is fun and empathetic, she tries to get each person to participate or do different activities to cater to everyone! Love the aides and med aides they are helpful and friendly! [Name removed] (DON/Administrator) always goes the extra mile to make sure people are happy and comfortable!

Mom has had a great move in, everyone has been so nice to her! She's making new friends and she loved playing all the games, and they keep her busy with activities. Her care is very good and they help her keep her oxygen on. She's exercising every morning! I get constant updates, pictures, and texts of how mom is doing. They FaceTime me too when she asks for me.

Mom lived in Memory Care for 5 months. The management was terrible! Corporate is only worried about matching decor and making money. Residents that can walk are left to wander around like lost kittens.... Hardly any activities go on in Memory Care. They gave them play dough... Mom ate hers..... The chair bound residents are usually sitting in recliners for 8-12 hours a day with the same tv station playing. Weekends were stagnant unless we or another family brought in goodies. We put a CD player in the dining room with some 50’s cd’s. The residents loved it! Until the corporate lady came in and made staff remove it because she said it “looked tacky” and didn’t go with the “decor”. Food was horrible and always cold. Staff always working short and very underpaid. Just an overall BAD experience and definitely not worth what they charge! Mom lost the ability to walk and feed herself while there. Since we’ve moved out, she’s much better!

This is the worst place for your LO. It looks great, but the owners and management does not care all they care about is their bottom line. Care givers and not trained at all, some of the care givers are really trying and do the best that they can, but without training it is not working. The food is the worst, they eat cold lunches and dinners. Tons of drama at this place!!! Please try and find a different place if you can...….

Memory care is quiet, sad, and stagnant. Only music for residents was my moms CD player and the 50’s oldie CDs we provided. Corporate snobs came and made staff remove the CD player, saying it “didn’t match Devore and looked tacky”. Activities are mainly in AL building and w/c dementia folks are excluded. Mom wasn’t sleeping and a sleep med was ordered, but nurse missed order and med was in the facility, but not given for 6 weeks. Nurse lied about the medication even after I verified it was delivered by pharmacy 6 weeks prior AND got the original order from Dr PLUS a picture of the full card on medication. The nurse instead got orders to increase daytime agitation meds which made mom lethargic all day, and sleeping most of day. Lack of activity caused a rapid decline, and within 5 months, she was unable to walk and feed herself. Watched a caregiver shovel huge spoonfuls of food in another residents mouth so fast, the lady kept coughing and choking. That resident died a few weeks later, and I suspect from aspiration pneumonia. There were several safety concerns, and Fire Marshall’s had to come out to address these issues on more than one occasion. Employees admitted to working there over 6 months with no fire drills or tornado drills.... not a place I felt safe to keep mom in. Caregivers ( some of them) truly tried and cared, but not enough staff. I only saw 5-7 residents in facility. Doubt it will ever get full with this kind of care. Corporate folks are rude, uncaring, and only worried about appearance and decor. Don’t even know the residents names. Sad shame.....

I would never have my LO live this facility! Management is the worst! This assisted living has no activity for the residence. The food was terrible! All these residences do all day is sit and watch TV or eat. The care givers can do only what they are taught. It looks nice and clean but looks can be deceiving ..Management is only in it for the money at New Haven!

This is an excellent facility very loving and caring people, good cooks, helpful in every way.

Great looking community that has an executive chef. The test meal was excellent. The rooms are spacious and accommodating. My mother loved the community, and will be considering it to be her next home.

This is a very nice place, it is always very clean and the employees take very good care of their tenants. I am very glad [name removed] found this home.

Great staff and onsite nurse - visiting doctor is good. Rooms are comfortable. Staff truly cares about residents.