Morningside House of Exton

Morningside of exton has been nothing short of amazing. The nurses and care takers are all so compassionate and patient. My dad had to be moved with two days notice and they were so accommodating and immediately built a relationship with him upon his arrival. The staff has truly become family. The nurses are all amazing. They are knowledgeable and update me often. To finally know my dad is somewhere safe where he is not only cared for, but loved, is the best feeling.

Staff mostly friendly and considerate. Communication was a big issue with nursing and caregiver staff. Nursing would discuss care with family but rarely implement what was discussed, so aides never really knew what was expected. The food was very good and we were very appreciative that my mother was allowed to eat in her room. Housekeeping was so short staffed that after about 6 weeks I had to contact department head for bathroom to be cleaned. Activities department seemed friendly and tried to engage residents. Front desk receptionist was not customer friendly. All meds had to be bought through Town center pharmacy so no prescription insurance could be used by any residents.

I'd say the community accomplishes exactly what it intends to. We feel comfortable that my MIL is safe and if something happens there will always be someone to help. My MIL does not take advantage of so many of the services so I cannot comment as much as I'd like on them.

The actual day to day caretakers were quite lovely. Helpful and truly cared fir my mom. Communication between caretakers. Nurse and doc and facility administrators NEEDS to improve at this facility and i told them so

I absolutely love the dedication and professional of the staff! We looked at 4 places, clearly sunrise was the most welcoming and we had the most confidence in care. Dedication and length of service years of staff.

It was close by. The people seemed nice. Our first choice had no room. But this was satisfactory. The ratings were good from others. The only problem was the norovirus which ran through the facility the second week. Not their fault but was not a happy time.

My mom wasn't there long before she passed, but I thought they were excellent. They made it really easy to transition her in and I know they took great care of her and she was not an easy person. I would highly recommend this facility to others.

Sunrise of Exton gets all 5 stars from our family! They are excellent. The staff here are very responsive and respectful. They also offer a ton of great activities for the residents to participate in. I would definitely recommend Sunrise of Exton to other families looking.

When it came down to it, the staff at Sunrise of Exton gave my dad the same care that they'd give their own family. They made it possible for him to have his life end with dignity and gave my family the peace of mind that he was being well cared for.

We rate all of these categories as a 5. Our experience for our family member has been outstanding! All amenities are excellent. The staff is dedicated, caring, personal, immediately attentive when called, particularly skilled in taking care of physical needs. Every effort is made in getting to know each resident personally. Ample selections in dining offer something for everyone with healthy food choices and friendly service. Family members have enjoyed joining for meals as well. Sunrise Exton offers professional care in all aspects.

Loved the staff - everything you could hope for. Mom had no complaints and neither did we a month AFTER mom passed on 1/9/23 when we received the bill... We visited mom that evening after her death and took everything out of the room except her clothes and unopened personal care items which, when we asked the staff if we could donate to anyone there in need, were told that we could. NO CONTACT UNTIL 3 WEEKS AFTER SHE PASSED. Then, on 1/30 when we received a call asking about the clothes still in the room, we advised that we asked to donate those to anyone in need and were told that we could. Bill time comes around at the beginning of February and we were charged over $XXXX [amount removed] for the time for the room after mom passed while her clothes that we ASKED IF WE COULD DONATE AND WERE TOLD WE COULD. When I called and explained what happened, I was basically told in a professional way that "they don't do that" and that we needed to pay $XX [amount removed] for every day the room wasn't cleared out.

They need better communication between departments. Overall, a very pleasant and caring environment. They are very attentive to, my loved ones needs and I am thrilled with their support.

According to our loved one the meals are really good but they do tend to get a little repetitive. They also have a lot of activities for the residents to participate in.

What we really like about Sunrise of Exton is the communication with the staff team

Sunrise has an excellent staff and very friendly residents. My loved ones room was small, but pleasant. The room was furnished and had a small refrigerator, a closet, bathroom, a tv, and a bed. Some of their activities include puzzle making, several musical events, bingo, and other things. The food has good variety; you have several choices, usually of a main meal or some kind of alternative. Desserts were excellent too. I would definitely recommend Sunrise of Exton to others!

Overall it was a decent place. Some things could be improved, but better than the homes that except Medicaid. Most of the staff were friendly and helpful, as with anywhere nowadays there were a few that did as little as possible. Our person often told me they would take forever to get her to the bathroom. I observed one aide who did everything possible not to get to the room, but that was one aide. Most were friendly and treated people with respect. For the $XX,XXX a month that my person paid, the aides weren't being paid enough and it reflected in their service. Otherwise it's better than [two community names removed]. When you arrived at the dementia floor you didn't get knocked out by the smell of urine like I did at [community name removed], and the staff pays way more attention to the patients than either [two community names removed].

They have temps who come in that aren't always the best, but I do think they handle it well. If you have any kind of problem speak up because they are very responsive and I think that's that pretty rare. The bottom line is my mother-in-law talks a lot more, she has people to converse with. So, in general she is communicating more as her world has expanded. She talks about the activities she does everyday, like the movies they show and the friends she's made and the ones she's lost.

My Dad adapted very easily and quickly to this new transition. It doesn't have to be a very difficult and painful decision for everyone involved. It was the right place at the right time. He said "this is a lot better than living alone and what I was trying to manage, and why did I wait so long".

Going into any community is hard and you should be patient. Generally Sunrise tried their best to be there for my loved one. Most of the staff are excellent and take care of my loved ones needs.