MorningStar Assisted Living & Memory Care of Albuquerque

I would recommend Morningstar The staff were friendly and knowledgeable and very helpful when [name removed] needed help.

I think Morningstar had a staff change. Things went bad in July-August and my father in law broke hip due to construction in memory care area. He did not recover and passed away on [date removed]. I would NOT currently recommend morningstar to anyone. The carpet they put in memory care causes me to fall and I'm in perfect health!!! 0 on all ratings. For [removed] a month this was a joke. Ac was out for two months in heat of summer. They said they were out of trash bags every time we visited. They lost his hearing aides. And sent a med tech to double dose his pain meds while we were there! Don't recommend them!!!

We had a wonderful tour of Morning Star and had a nice conversation with the coordinator. We were told an assessment was necessary and that we would be contacted on Sunday. We were all in! Sunday came and went with no call. Monday no call; my sister called and left a message. Still no call. After another person involved contacted them, my sister received a call late Monday afternoon. By that point we were very discouraged. We thought that if they couldn’t follow through with a phone call, what were the chances of her husband getting the immediate care he would require. It’s a very difficult and challenging decision to make placing a loved one in a facility. This wasn’t handled well.

What we like the most about the MorningStar Assisted Living community is the cleanliness of the community as well as the friendliness of the staff. Based on the experience we have had so far, we would maybe recommend them to other families. My wife and daughter at different times found their mother/grandmother on the floor in her apartment. Although staff was very friendly and I believe, competent, it seemed staffing levels at time may have been below what was necessary.

Leadership seems to genuinely care. Facility is pleasant. Some areas still seem to be catching up from pandemic staffing issues but are on the right trajectory.

We are blessed to be able to afford MorningStar at Albuquerque...we are happy that [name removed] is safe and cared for there. The staff are wonderful...and they do not have a lot of turnover...they always notify us when [name removed] needs things and are gentle and caring even when they don't know we are visiting I would absolutely recommend this facility to others.

My moms in memory care and I wish she could have coffee every afternoon. Staff is friendly but there seems to be quite a bit of turnover. Food is good. We've asked some repairs in my moms room, but they haven't been accomplished. Here's the title: Wish for coffee, staff friendly, food good, repairs slow.

The only reason I am giving a 4 on quality of care and value is every time we have come there has been no toilet paper for my loved ones bathroom. I hunt down the cleaning crew and they don't even carry it on the cart. I would think at almost $[removed] a month, his bathroom could stay stocked with the most important thing. But over all , everyone there is doing a really good job and we are lucky to have a good place for "dad". The staff is exceptional!!! Everyone is very kind and helpful. We did not realize that we could NOT suggest who could or could not see my father in law, (probably our fault for not reading all policies) but otherwise this experience has been very good.

A good experience when checking it out but need more follow up after we have committed. Staff is a bit harried and sometimes does not have enough time to follow up. Things now have improved.

This place is great. The food is PHENOMONAL. Her room is very nice. They have her as high functioning as she can possibly be. We had some difficulty with her phone but she takes it to the front desk and they will call us. The care is excellent. The only problem we have is you cannot put holes in the walls to put pictures, so the room is pretty bare. The facility itself is very clean, if any of the residents have accidents they are right on it. Victoria who is the main point of contact is on the ball. All during the week they have exercise classes going on and mom absolutely loves them. I would definitely recommend MonringStar to other families- it is top notch. It is expensive, but it is worth it for the care received.

Our experience with MorningStar has been excellent, they were way above any other place that we looked at. The facility has the options for you to select that cover every need that the resident may have. From emptying the waste baskets to changing the bedding, they go all out to take care of you. I would give the food a five plus. There is a chef who designs the meals and they have an excellent cook on site. They are flexible with their meals, if you do not like the main option, there are many other choices to choose form. I would absolutely recommend the facility to others.

This community was great for us and our loved one. They did all that they could for my loved one at this community.

The staff and residents at Morningstar went out of their way to make us welcome. The residents who sat with us for dinner in the dining room had great things to say about living there. We observed live music during a weekday and many activities. The place has an active and very caring feel.

MorningStar Albuquerque is a sweet place full of love!

I applaud and recommend Morning Star of Albuquerque Assisted Living. The facility is spacious, modern and comfortable. The programs available to the residents are numerous and appropriate to many different levels of physical and mental capabilities and interests. The availability of access to management is outstanding. Care Services are adjusted and increased to serve changing and evolving needs

We are so pleased with the beautiful community, the aesthetic, the activities, the leadership and the care. We value the access to the MorningStar of Albuquerque staff most of all. They are responsive, caring, considerate, and they work in partnership with families and hospice to provide an integrated approach to the care for our Dad and Grandad. Thank you for all you do!

The staff was very kind. The rooms and the dining area were very clean. I really enjoyed my time there.