Palmilla Senior Living

Palmilla was recommended to me by a practitioner friend who has worked in all the assisted living homes in the city. My dad moved in with me from out of state in a crisis situation and Palmilla quickly had a space ready and made the transition simple & efficient. 6 months after my dad came to live here it was time to place my mom in memory care. It was easy to choose Palmilla for her as I had been very happy with my father’s care. The staff is caring and attentive to my parents and more importantly, seem to really know them personally.

It's been a mostly positive experience. We picked this community because of the casitas. We have a Golden Retriever and felt that worked best for him

I moved my mother into Palmilla Senior living facility in assisted-living with a level 1 care and medication management in June 2024. She was previously in an independent living facility out of state with a hired care giver. The transition to Palmilla was smooth and [name removed] was ideal to work with. My mother has moderate dimentia and is getting very good care there and she’s getting her meds on a consistent basis. I moved her the Albuquerque to be near me. So far, the staff and nurse assistants have been taking great care of mom, they are very friendly and she feels at home there.

The staff is very friendly and helpful. It is expensive but the residents are happy and active. The activities are somewhat redundant but there have been some great outings. I would definitely recommend Palmilla, Mom really likes it there. I do not have to worry about her as much.

The staff is very caring & supportive, especially in times of death of spouse. My husband passed in February. The people that live here are friendly and supportive also I would recommend Palmilla Senior Living.

Everyone seems to be kind, friendly and helpful. Mom said the food has gotten worse, nothing specific, just kind of bland and just not that good. She said it changed when the old chef left.

I've been very pleased overall. I don't live in the same state, so I haven't personally witnessed any of the above. I've always received prompt, friendly and positive responses on the phone. And, my brother hasn't had any complaints. At times they have given him extra help with personal business issues. He seems to be happy there. So from my perspective, I would answer 5 to all.

I would definitely recommend Palmilla to others. However, I have no experience with other facilities. This was the only one we toured and chose it principally because it is located very close to our son & family and we were impressed by the decor and cleanliness we observed. Also, they had available an apartment of the size and amenities we wanted.

What I like the most about the Palmilla Senior Living community is the staff team. The staff members are very friendly and there are good people living here. It really has a community feeling to it. The place is clean, bright and sunny. The food staff are awesome. Food is quite decent. I would absolutely recommend this community to other families.

My mother is currently a resident at Palmilla Senior Living. Everything has been great for her at this facility, so far. Based on my mother's experience, I would recommend this facility to others who are looking for Memory Care.

I would recommend this place. It is a great place with lots of activities, services , and the food is great!!

My loved one was a resident at Palmilla Senior Living. Not a good experience for us.

My husband and I have been at Palmilla for a year, we moved from another facility and the experience has been great. All the employees from the servers, concierge and management have been very kind and helpful. The executive director [name removed] always checks on us and makes sure things are going good.

This place has the friendliest staff , is clean, updated atmosphere,. The assisted living staff is very aware of how the residents are doing and communicates with family keeping us updated. [name removed] welcomes family to participate in events and have a life loop app so that you can see what the schedule of the week is and if your lioved one is attending any of the events. My dad lived in independent living for 6 years when the facility was new. Now he is in assisted living and we were pleased to see some of the same staff we knew from before! They do not have a lot of turnover like some facilities. Would definitely recommend this place .

They were short on staffing which was an issue in regards to providing coverage discussed during the sales process.

Palmilla Senior Living community could improve on the activities they have going on for the residents.

I feel safe and secure here because the staff is always ready help. As far as activities, some of us would like to learn some of the games they are playing but they have groups that play together and seem unwilling to teach. As for the food, they should be more aware of folks our age who are low salt and low sugar but please do not do away with moderate seasonings, especially in ethnic foods.

If your loved one has no dementia, has no dementia related behavior issues, and isn't to "loud" it's a great place. However, they cannot handle seniors with dementia -- despite advertising that they can. They waited until we were out of town to dump our parent at the ER and then evicted him -- all contrary to our mutually agreed health plan. Failed to return multiple calls. We had to hear from the hospital that that's what they did. The hospital is making a formal complaint against them to the NM Dept of Health about the "Elder Dumping" -- they (hospital) said this is not the first time that they've done this.

Palmilla Senior Living is an awesome place, just not independent living. The apartment sizes and amenities offered here are amazing. I would recommend Palmilla Senior Living to others without any reservations.