The Woodmark at Uptown

Do NOT let your loved one live here. This is greedy corporation that says all the right things so you will give them MONEY. They only care about money. It smells bad and the food is really BAD!! UNDERSTAFFED ALWAYS.

It was a lovely community- however communication was not good.

Lots of turnover. Staff is underpaid. The Equity group that owns the facility believes the pay is more than enough. [name removed] in memory care is fairly new and he seems to care. The facility DOES respond to families concerns. Tell anyone looking here that the KEY to a good experience will be how much the Family and Friends are willing to give of THEIR time to get the quality care the resident is paying for. The facility can't do it alone unless they were to scale back profits and spend more on Food and Caregivers. Profit, profit , profit has eaten away at a good place.

The staff members are very friendly but there is just not enough of them. The reason for the 4 rating for quality of care is because again there is just not enough staff. They reuse a lot of food and the meals aren't always what the menu describes and the food is often over done.

Based on our families experience, we were frustrated that all the required paperwork had to be completed by hand rather than a word doc to edit. There were a lot of duplicate questions on many different forms. It was also frustrating that we could not get our loved one moved in on the weekend. We would have loved it if we could have rented the furniture from them or a partner. However, everyone was incredibly friendly, nice and caring. We would highly recommend.

The entire staff is extremely caring and clearly love what they do. That is very clear. What stood out to me the most was that there was a medical facility within the premises and that she did not have to leave the facility to see a doctor unless of course of an emergency. They provide housekeeping once a week, but I've noticed that they are doing it more often for mom. I always try to help out to when I'm there. As a whole the building is very clean, all of the areas. There's been a few hiccups but for the most part it's going smoother than I expected so I cannot complain. I would absolutely recommend this place to any of our friends or family.

I am completely satisfied with everything for my loved one. The food is okay. The cost is high,t but most places seem to be the same price. The community is clean, and they have answered any questions that I had. Overall, everyone was very helpful.

Everyone at The Woodmark is very friendly and the staff acknowledge all the different residents - they know what they are up to during the day and they know all of their names. Overall we have been happy with this community and would recommend them to other families. The food is not bad, it is not gourmet but if our loved one wants seconds the staff are more then happy to bring him more food. We do think they could benefit from having some sort of boarding process or an buddy team to welcome the new residents and show them around the community.

The food is not good. When we were touring, they said the chef was wonderful and provided wonderful meals cooked there on-site. But really the food is frozen meals that are brought in and microwaved. They only have ice cream for dessert, nothing else. The carpet is old and dirty. The cleaning staff does not empty the trash in the rooms like they said they would. If my loved one pushes her call button, it usually takes them a long time to respond. The staff are very friendly and say they'll get right on anything you bring to their attention. But then they don't do what they say they will.

The biggest thing for us is that The Woodmark does not feel institutional at all. The units and space they allow for the residents is more like an apartment setting so we did not feel that we were just dropping our loved one off at a hospital. The staff when we come to visit are very thoughtful and always gives us snacks. They are so kind to our loved one and our family. The communication is good and we are still learning the ropes but sometimes it is lacking so that could be improved. The activities are still somewhat limited right now but based on our overall experience we would recommend The Woodmark at Uptown to other families. It is expensive but it was better priced then other communities in the surrounding area.

This was a lovely community. It worked out beautifully for our loved one and the experience we were looking for. The staff were good to work with and were very responsive to our questions or concerns about our loved one. The community worked well with the hospice nurses that were taking care of my loved one. The best part of Woodmark was the doctor being able to review my loved one prior to being admitted to the community. It was important to me that it didn't feel like it was in a hospital. We tried to make it feel like my loved one was in a beautiful resort or hotel room. The dining room people on the assisted living side are very friendly, flexible, and wonderful to work with. My loved one is very happy with the staff and ice cream.

I have been 90% in favor of The Woodmark. I've been most impressed with the safety for my loved one, and some of the caregivers that are very friendly. There is a nurse who is not friendly at all towards the residents or family. Dressing and medication management is some of the care the community is able to provide. The community works well with the hospice team. They had an activities director when I first placed my loved one into the community, and now they don't have a director to assist with the activities. The only thing the community is doing to assist my loved one with activities is laying something in front of them. My loved one does enjoy watching the people in the community. The food is sat in front of my loved one for them to eat.

The facility was very clean, and I liked the rooms. But it was terrible experience. Don't put anyone you care about there.