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Everyone is so welcoming when you enter. [name removed], always has a smile for you as I walk in the door. The front desk staff is also wonderful to work with. Everytime the laundry is done it seems things go missing. His blanket that the Veterns gave him when they visited is missing. Think his name is on it. A nap blanket that the Haven gave him when he left has been missing since his 2nd day [name removed] came. The food is delicious. I have had an anniversary dinner with [name removed] there & the staff was wonderful. I truly like the staff & they seem to care about the residents. I miss [name removed]. She is the best caring person.... Read more
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.3
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59 reviews9.3
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A Place for Mom has scored Legacy Heights Senior Living Community with 9.3 out of 10 using our proprietary review score based on 21 reviews in the last 2 years. Over all time, Legacy Heights Senior Living Community has 59 reviews with an average "overall experience" of 4.2 out of 5.
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Everyone is so welcoming when you enter. [name removed], always has a smile for you as I walk in the door. The front desk staff is also wonderful to work with. Everytime the laundry is done it seems things go missing. His blanket that the Veterns gave him when they visited is missing. Think his name is on it. A nap blanket that the Haven gave him when he left has been missing since his 2nd day [name removed] came. The food is delicious. I have had an anniversary dinner with [name removed] there & the staff was wonderful. I truly like the staff & they seem to care about the residents. I miss [name removed]. She is the best caring person.
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Response from Legacy Heights Senior Living Community
September 9, 2024Kathleen, thank you for your feedback. We’re glad to hear you’ve had such positive experiences with our entire team, and it was wonderful to know we could create a nice anniversary dinner for the two of you. We’re sorry to hear about the laundry issues and will make it a priority to locate the missing items. We truly appreciate your kind words about the team’s care, and we’ll continue to strive to provide the best experience for you and your loved one.
The care team is spectacular, my mom has nothing but amazing things to say about Legacy Heights. The staff at Legacy Heights are friendly. We were reluctant about a studio at first but there isn’t a need for a larger space since my mom is engaged in activities and great entertainment throughout the week. I can honestly say she is never bored. The porch has been a big hit too, she finds the rocking chairs very relaxing.
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Response from Legacy Heights Senior Living Community
September 9, 2024Thank you, Marie, for your lovely review! We’re thrilled to hear your mom is enjoying her time at Legacy Heights, staying engaged with our activities and frequent entertainment. It’s great that the studio is working well for her, and we’re glad she finds the porch and rocking chairs so relaxing. Our team is committed to creating a lively and comfortable environment for all our residents and we appreciate your shout out for all they do!
This was the greatest experience for my Mom. She passed in her sleep on [date removed] at her home there with a smile on her face. They loved and cared for her just as much as if she was their family. I will forever cherish the time she had there. The staff there are so helpful and kind. I'm so grateful that my Mom's last 10 months on earth were so wonderful! Such a blessing!
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Response from Legacy Heights Senior Living Community
May 17, 2024Susan, we're deeply moved to hear that Legacy Heights Community provided such comfort and care for your mother. Our team strives to create a warm, supportive environment where residents feel like family, and your kind words are a wonderful testament for the amazing work of that team. We're honored to have been a part of your mother's journey and our condolences go out to you and your family.
Staff is very friendly and helpful. The facility itself just feels very warm and welcoming right when you walk in. I absolutely recommend Legacy Heights to others looking.
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Response from Legacy Heights Senior Living Community
April 29, 2024Thanks Lynette, your recommendation means the world to us. We're thrilled to read you feel the warm and welcoming nature of Legacy Heights.as soon as you walk in the door, and we appreciate your kind words for our team.
The facility is bright and cheery and the staff is always welcoming and helpful.
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Response from Legacy Heights Senior Living Community
April 29, 2024Thanks for your description of Legacy Heights as bright and cheery. That description not only applies to our beautiful campus but to our amazing team and wonderful residents too!
My loved one is currently a resident at Legacy Heights Senior Living Community and everything has been very good for her so far. They love my loved one. She would like more activities, but is not really able to do too much.
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Response from Legacy Heights Senior Living Community
April 19, 2024Thanks for your feedback. It was wonderful to read that your loved one feels so loved and cared for at Legacy Heights, and has had an exceptional experience so far. Please do not hesitate to chat with our Lifestyle 360 team with your thoughts on other types of activities she may enjoy as we are always interested in feedback from residents and their families.
They have had quite a bit of staff turnover in the past year but I think that is pretty normal for the industry. Everyone is very nice, but I feel that they could have more communication on a regular basis with the relatives of the residence. I.e. a weekly update newsletter or email or something just to see given overview of how they're doing what's going on what things they participated in similar to something you would get from a preschool. for a memory care resident that is more of a roamer.... I feel that when they have certain group activities in their main area that they should have workers by the entries to where the residents go back to their rooms to redirect them back to the activity. understandably not every resident wants to do every activity, but when there are big activities like a music event or something like that for the socialization, I think it would be good to keep them all together and engaged in that event. They do not currently do that and allow the residents to wander back to their rooms or to the TV room or whatever but they already spent so much time doing that. I think it's better to keep them engaged in a more stimulating activity. Lastly, they do have different seminars and about memory care dementia all timers educational things that I think are great for the relatives of the residence but if you cannot attend in person, they don't record these and then email them out to people that live long distance, which I've asked for numerous times, but never receive a response for so that's disappointing because they could easily do that. So if you are out of the immediate area you don't get access to any of that information, which is a shame.
Response from Legacy Heights Senior Living Community
April 16, 2024Thank you for taking the time to share your feedback with us. I am the Executive Director and appreciate your insights and suggestions for enhancing our communication and engagement efforts. Please feel free to contact me directly at the community so we can discuss your concerns and suggestions in further detail. Once again thanks for your input, as family feedback is always crucial to improving our services.
My loved one was previously a resident at Legacy Heights Senior Living Community and the overall experience was not great. It seemed to work for her at first, but after a few months we started looking for a new place. I would not recommend this place to others.
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Response from Legacy Heights Senior Living Community
March 27, 2024Hi. I am the Executive Director and was sorry to read that you were disappointed with your experience at Legacy Heights. We are continuously striving to improve our services and I would welcome the opportunity to discuss your concerns further to better understand how we can enhance our community for future residents. Please contact me at the community at your convenience and hope we are able to connect soon.
I was very impressed with the staff and how they work as a team to take care of Mom. The facility itself has a home like feel to it. I would definitely recommend Legacy Heights to others. Mom is very comfortable there.
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Response from Legacy Heights Senior Living Community
January 11, 2024Thanks! We are honored that your mom calls Legacy Heights her home, and appreciate both your shout out for our team and for your recommendation.
My mom enjoyed her respite care stay. She liked the small dining rooms and the smaller size of the facility. There was a mix up of her medications early on, but she let them know. We really appreciated them allowing a two week stay. A lot of the other places had a 30 day minimum.
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Response from Legacy Heights Senior Living Community
December 5, 2023We're glad your mom's respite stay at Legacy Heights worked out so well for you. It was nice to see that the size of the community was the perfect fit for your mom, and that she felt so comfortable there during her stay. Please don't hesitate to be in touch if we can be of any assistance in the future!
My mother-in-law is very happy with her new home Legacy Heights. She is always telling us that she is in very good hands and we have to agree. Based on the experience we have had so far, we would definitely recommend this community to other families.
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Response from Legacy Heights Senior Living Community
December 5, 2023Thanks for sharing this Mary. It was wonderful to read that both you and your mother-in-law are so happy with your experience at Legacy Heights. We appreciate your five-star review and your enthusiastic recommendation!
Everyone is extremely nice extremely helpful at the Legacy Heights community. The community itself is immaculate. It always smells great and my mom loves the food that is prepared for them!!!
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Response from Legacy Heights Senior Living Community
November 21, 2023Thanks Fred! We're glad to read that the community and team never fail to impress you, and are glad to see that your mom loves the food at Legacy Heights.
This place is no longer that good. They have more residents than workers. The food is not as good as it once was. Some of the staff that remain are not that well trained.they give you a pendent to ring for help. You will be waiting for ever. The residents are friendly andnice.
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Response from Legacy Heights Senior Living Community
September 21, 2023Patricia, I am the Executive Director and was sorry to read your recent impressions of Legacy Heights. I would welcome the chance to speak with you directly about your experience as we always strive to provide all residents and their families with a five star experience. Please contact me at the community at your convenience.
Mom is so happy and content with her new place. The facility is in a great location. Right in the middle of a busy commercial and residential area with easy close shopping and restaurants. The community sits back off the road with a large front area with a large front porch with rocking chairs. Feels like it's in the countryside; no road noise. The residents are always enjoying the front porch. So close to everything you might need but feels like the countryside. The staff is beyond wonderful. They are so good to the residents and families!
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Response from Legacy Heights Senior Living Community
July 14, 2023Thanks for this wonderful feedback Susan. We were thrilled to read that the location is a great fit for your and your mom's needs -- but more importantly that she is so happy and content here. It was nice to hear you are all enjoying the front porch, which is a wonderful gathering spot for our residents and their families, and appreciate your compliments for our community and team.
They were 5 in all categories. They were great to my father. We couldn't have been happier with his care in a difficult situation. My father passed away in February. But they did lots of activities. They took them on small trips to get ice cream and other activities. They brought in volunteers to play music. Art projects. They would have events that would include the families. They kept them pretty busy.
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Response from Legacy Heights Senior Living Community
June 2, 2023John, thank you for your kind words and positive feedback. We are deeply sorry for the loss of your father and extend our condolences to you and your family. We're grateful for the opportunity to have cared for him during his time with us. Our dedicated team takes great pride in providing exceptional care and ensuring that our residents enjoy a fulfilling and engaging lifestyle. Thank you for recognizing our efforts and for sharing your experience at Legacy Heights.
We were told that the break in time for a new resident would be very hands on. It wasn't. We had no interaction or guidance from anyone. The first weekend it didn't seem like anyone was aware that my mother moved in and that Monday she wasn't listed at the front desk as a resident in her assigned room. We were forced to chase anyone down looking for answers, especially about bathing. Terrible response to concerns regarding lack of showers and I was forced to put something in writing to the director. I was told to see the nursing assistant for additional help needed with dressing and getting into bed, but nothing changed after speaking with her. When help was there they were great, but they weren't the administrators or supervisors. I've contemplated moving mom to another facility, but I'm trying to be patient and see how things progress. We have a nanny cam in the room and we see our mother struggle. We have explained what our mother needs help with, but nothing changes. They need to be more responsive. Even without our input, they should know by now that my mother cannot dress herself or get into bed with covers. Right now, I cannot recommend this facility to others until I see some progress or positive change.
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Response from Legacy Heights Senior Living Community
May 26, 2023I am the Executive Director and apologize for the confusion during your mother's transition. We are normally very hands on in those initial days but slipped up in this case, and are looking at our processes to ensure this does not happen in the future and that all new residents receive the attention and care they need. I am committed to making sure each resident and family has a five-star experience in the community and appreciate your patience as we get to know your mother and better understand her needs. Please do not hesitate to reach out to me directly at any time if you have any further concerns as my door is always open.
My mom is happy there and I would recommend them. As with any assited living there have a few issues but overall we are pleased. They have some very loving kind folks there. We picked this community because, it was bright and open. She likes her room.
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Response from Legacy Heights Senior Living Community
May 2, 2023Thanks for your review and your recommendation! We are thrilled to hear that your mom is so happy here at Legacy Heights, and loves her apartment and the wonderful airy open spaces found throughout the community. Our team is dedicated to providing a loving and kind environment for all of our residents and appreciate your shout out for the work they do.
Legacy Heights is understaffed for the amount of residents that they have and could not properly care for my loved one. She is doing way better where she is now. The sales team was great, however.
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Response from Legacy Heights Senior Living Community
April 4, 2023We take all reviews seriously and are sorry to hear that you did not feel your loved one did not receive the care they deserved while at Legacy Heights. I am the Executive Director and wanted to assure you that we are constantly working to add to the team as well as to improve the services we provide to all residents -- and as such would welcome the chance to speak with you directly about your concerns. Please contact me at the community at your convenience.
This was a good community with good location; however, the value for the money wasn't where it needed to be for us.
Response from Legacy Heights Senior Living Community
February 22, 2023D M, thanks for visiting us and sharing your feedback. We're glad you enjoyed the tour and that the location works well for you. We do have a variety of floor plans to accommodate budgets and taste. Plus, we do have some financial solutions partners who can work with you. So many of our residents and family members say that we are priceless because of our support and lifestyle. We would love to invite you back to speak with a resident about the value that they enjoy from living at our community.
We've had no problems except they just do not have enough help. But the people there are very nice.
Response from Legacy Heights Senior Living Community
February 13, 2023Thanks for sharing your feedback on our team. I am the Executive Director and would like to sit down and speak with you about how we can make sure that your and your loved one's experience at Legacy Heights is a five star one. Please swing by my office when you have a moment to chat.
See what the neighborhood has to offer and what’s nearby:
Legacy Heights Senior Living Community offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Legacy Heights Senior Living Community 9.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (704) 544-7220 to reach a resident at Legacy Heights Senior Living Community.
To reach a resident at Legacy Heights Senior Living Community call: (704) 544-7220
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.