Landon Ridge at Sugar Land Assisted Living and Memory Care

It's been good so far. My renewal is coming up so we'll see what the increase is.

Quality of care - The reason I gave this a lower score is: there seems to be only one person for care upstairs and one downstairs. I believe most people never coming out of their rooms are on the first floor, so it would make sense they have 2 people each shift for downstairs. This is why when buttons are pushed, it takes awhile to get help. Most people are friendly but have been a couple that obviously do t like their job and it shows.

The staff members are super friendly and all of the activities are great. The negatives about Landon Ridge is that they have had to micro manage our loved ones hygiene and medication - which we pay for but we are working on that.

The facility is very nice and we are very happy with it overall. The management has been helpful and receptive to feedback.

We had a little hiccup at first when it came to determining how much care my loved one would need. But they were good about correcting it once we pointed out that the recommendations from the rehab facility she was coming from weren't entirely accurate. And they're adjusting the care level and fees accordingly. Even so, they have the best price range I found in the area. We also have noticed some communication issues between their suggested home health service and the doctor who serves the community. Sometimes the timing of things doesn't happen quickly enough or there is not enough follow-through. But the Landon Ridge staff is doing a great job. They have been really patient and good with my loved one when she challenges them. The food looks really good to me, but she complains sometimes. I also think the facility is really nice, much nicer than other places we looked at, especially for the price.

The caregiver who was caring for my loved one, was fantastic! Landon Ridge was good, but if I had to do it over again, I would find a smaller place. This isn't a negative, my loved I would have preferred a smaller community.

We went with Landon Ridge at Sugar Land because we liked the food, the floor plans that were available for assisted living, and all the staff that we encountered on our visits were very friendly. They do have a variety of different room sizes to choose from. She has a 1 bedroom apartment and it has been perfect for her. Even though it has been hard on residents and their families, they have done an outstanding job of keeping everyone safe from the virus. They have had extremely low rates of covid. I would absolutely recommend to others looking.

I would look into the option of a rate lock, and visit the community more than once. Overall I have been very pleased with the care received, the only thing I would like to see is weekly or monthly covid updates. I would recommend this community to others.

Unfortunately this place has gone down a lot in the last year or so. My relative has been there and the management, communication and overall care has greatly declined. We are looking for another place. I'm posting this in hopes of helping other families with the difficult task of finding the right home for their loved one.

Landon Ridge was a clean and pretty facility. The food was good and the activities were good. It was nice a place if you were able to walk independently, but if you were in a position that you need assistance for toileting, or getting to meals or activities , they didn't do a good job of providing the services needed in a reasonable or timely manner. They just didn't have enough staff to provide the care needed. When COVID hit, my mother was on hospice, but they wouldn't let me visit with her. I hired 24 hour private caregivers , but they wouldn't let me see her or be one of her caregivers. Meanwhile, , the employees in the building were not even required to wear masks. The director said I could only have one visit with her before she passed away. I went ten days without seeing my mother when she was dying and needed her family most. After, having to go to appeal to upper management twice, I was finally allowed to see her the last three days. It was a heartbreaking and unfortunate experience

[Name removed] did my tour, she was great. I was able to get information and also she was interested in knowing about my mother in law. I felt as if she really cared that it would be a right fit. The facility was clean. Dining area was okay. I liked that they sit the residents according to level of function. I would have liked separate area for those that need to be fed. The activity room seemed nice. The rooms were clean, wish they didn't share bathroom. Over all I liked it. [Name removed] also made follow up phone call and answered my questions.

I have been at Landon Ridge Assisted Living since September 28, 2018 and am having to move due to non-service and food. I would like you to know what I have been dealing with all these months and have reported verbally and had management come to my room to find out what has happened. Nothing has been done about these complaints. 1. Not enough staff and the staff you have is rude and uncaring. They make you feel they are doing you a favor. 2. Staff comes into my room and take drinks from the refrigerator. I’m paying for these 3. Elevators and front doors do not work 4. Television cannot get reception due to your Wi-Fi problems 5. Baths not given when requested – they wake me up at 10:00pm to give me a bath 6. Medications not given when due – on 2/12/19 PM meds were not given. 7. Medication test was to be given on Monday, 2/11/19. Still have not received 8. Laundry not returned and staff cannot locate (designer towels from Neiman Marcus with initials) 9. Food is horrific. I have not been down to the dining room in weeks. Some days I don’t eat at all unless my family brings me food. 10. Room not cleaned for 12 days 11. Competent residents cannot get information regarding their payments or any information 12. No activities on the weekends 13. Residents feel this company is out to get money and not give services. 14. Had a UTI test and culture and still have not received the results. Had to go to another doctor in Houston to have this taken care of. I will be moving out on the 18th of February. I have paid for services I was promised and not received.

Beautiful facility with lots of amenities and activities. My only concern is that it's very large, and may be overwhelming for my Mom, who is from a small town. I'm taking her back with me to look at it, though, because I really like it.

This facility has really surprised me and it's more than I expected. There have been a few issues but I am working with the administration to fix these things. I do feel as if the nursing staff is a little on the weaker side. I did have to higher a nurse to be with my parents for half of the day to assist my Father. Other than that, the staff is above average and I am very pleased. I am very impressed with the attitude of all of the staff members. This place is more than just words, they actually practice what they preach. I would recommend this facility. It's one of the better places that I have looked at.