The Village at Sugarland Assisted Living and Memory Care

Grounds are impeccably kept, never a urine smell, smell, staff works well with me especially for special needs. Rooms are smaller than AL but are fine. Amenities are very good.

We moved my mom in more than 2 years ago right after the place opened. She came from another assisted living that was part of a big chain and was horrible. This place brand new and is really bright and beautiful, the food is way better than others. It was about the same price as others. Everyone seemed friendly and the best thing was the owners were there every day . Originally she had a really nice little one bed apartment on the AL side. But then dementia started to take hold so she was moved to the memory care. They keep more of an eye on them in memory care I slept better at night knowing she was in this place, it was really nice, extremely secure,clean and above all she was happy there. Which really made me happy because she absolutely hated the one she was in before. My mom passed away last week and I couldn’t believe how many people from this place called or texted me to give condolences. They really care. i thank them all for taking care of my mom!

The staff communicates with the family if there is a problem or your family member is low or out of personal items. Housekeeping cleans every week and the trash is collected everyday, if needed. The meals are okay and they have a list of options to pick from if you don't want the featured meal. They have activities daily and a field trip once a week. They also have musicians that come from time to time. They encourage the residents to be out of their rooms during the day and socialize with other residents.

The place is new and nice, but the service is not great. There is a ton of turnover with the staff and overall they are not the most personable group. For a place that claims to be pet friendly, they hire a lot of people that are not friendly to pets.

I would say that the staff is generally very kind and compassionate but there is frequent turnover so they are often being newly trained. The upper management is very available and responsive when issues arise When my parents first moved in, they had a really good chef so for their first month, they had delicious meals and a nice variety, but then that chef left and the new chef is delivering a menu that is much more bland and repetitive. One other thing I should mention is that the policy of the place is that when my dad presses his button, someone will respond within 20 minutes. That's a long time to wait when you need help. That was not clearly communicated when we were touring the place I really do love the place, and no place is perfect, but that wait time is kind of a big deal

Areas of improvement would be communication which also would help quality of care...I know all these places struggle with turnover and being short staffed which has to be really challenging...I honestly don't know how many activities they really do in memory care...it didn't seem like there were many organized...wish that would have been better - they have a lot of activities in assisted living - my mom was only on that side though for 3 months and then in MC for 8 months

The security is very good. They have cameras all throughout the facility. Front doors are always locked. Visitors are either buzzed from the front desk or, after hours, the on site staff are called and they open the front door for you.

5 stars for everything! My parents are very happy at Village at Sugarland. Everyone is very polite and helpful. My parents have also said that the food is good and well portion. I would definitely recommend this facility.

Facility and staff has been great. Place is beautiful. Had an unpleasant experience with the owner when we moved in. Would most likely still recommend to others.

It's very clean, and all of the aids and nurses are great!!I would recommend anybody.

The Village at Sugar Land is a fantastic place to live, offering a blend of modern comforts, a strong sense of community, and a prime location. Whether you're seeking a peaceful retreat or an active social life, this community provides the perfect balance for residents in MC

The Village at Sugar Land Memory Care has been an absolute blessing for my mom since her recent move. The warmth and friendliness exuded by the entire team have made her transition seamless and comforting. Not only is the environment immaculately clean, but the dedication of the staff is truly exceptional. The team's commitment to providing excellent care while maintaining a friendly and welcoming atmosphere has been incredibly reassuring for both my mom and our family. The genuine kindness and support they offer create an environment that truly feels like home. I couldn't be more grateful for the care and attention my mom receives every day. It's reassuring to see her thriving in such a caring and nurturing community. The Village at Sugar Land Memory Care has exceeded our expectations in every way possible. Highly recommended for anyone seeking compassionate care for their loved ones.

My loved one is currently a resident at The Village at Sugarland Assisted Living and Memory Care and everything has been great for him at this facility so far. The friendliness and cleanliness are great. The staff is wonderful! The care services, activities, meals and value for cost are all great as well. Everything has been excellent. I would highly recommend The Village at Sugarland Assisted Living and Memory Care to others.

i have to move my mother from another facility to here, this is the 4th facility, and hope to be the final one. Its been 6 months,i understand staff turnover,i run a family buisness,but this facility operation team on top of it, my mother says she sees people they are interviewing daily morning for job,they are doing their level best, many people don't want to work, but this team is very good, mother loves her friends, she always sits in the lobby areas when ever i visit,i always had very positive experience with all the staff.my mother gets excellent therapy in the building, she is doing much better since she moved in here.i bet my money into a good operational team, and i believe this facility has it.

i see many residents here, all of them are very happy about the house keeping, very clean, no smell, amazing food and care, support.one thing i see,they have 7 days bingo for the residents, and a room full of residents for participation, good socialization.

The Village at SugarLand off of first looks was the most clean and the had the best vibe. Me and My family were taking a tour around the facility and throughout the entire tour the staff treated us with nothing but upmost respect. I also tried the food that the chef was serving and we would all agree that it was fantastic. Overall I would say that the Village at Sugarland was the best out of the many options that we visited. They provide the best care for their clients and the residents are always having fun.

Talk to the residents before making a decision of any assisted living facility. The place is very nice and new on the outside, but the staff changes frequently. They advertise themselves as pet friendly, but many of the caregivers refuse service to those with animals. Service is inconsistent and slow to respond and management team is very inconsistent to respond as well.

We picked this community, because of the avalability and convenience. They were not equipped to provide, the level of care that my loved one needed. It's a wonderful place, for those that don't need a lot of care. It's not a good place, for those that needs skilled nursing. It would have nice to receive any communication, when my loved one passed away. On the other hand, the apartments were nice, and they have nice people.

The Village at Sugarland was the nicest appointed and cleanest facility for housing both Memory Care and Assisted Living patients that we visited. However, they have experienced a lot of turn over and the support they discuss when signing up patients is not what happens in actuality.

It's a beautiful facility. Everything is really clean. It's been really good. The food is really good. For the money, compared to the last place it's excellent. We picked this community because of A Place for Mom and I was really impressed. The furniture is beautifully decorated. The courtyards is really nice. The place is outstanding. We are really happy. We could not find a nicer facility. The price is really reasonable.