Lakeshore Assisted Living and Memory Care

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were kind and efficient and our mom was relatively independent so we kept her on the assisted living side of the facility. With Covid, we were at the mercy of Lakeshore to ensure she was being cared for as we weren't allowed inside the building for almost an entire year. As our mother's memory declined, we called her daily to check because she was basically quarantined for months in a room totally alone. She would comment that multiple food trays were beside her bed and there were no towels hanging in the bathroom to indicate bathing was being done. Once I was allowed inside (they knew I was coming), I found her room and living conditions to be poor. Multiple food trays out, bathroom and sheets not clean, ants on her countertop and the smell was terrible due to old food. We moved her out as soon as we could. If your loved one is relatively independent, Lakeshore is fine. If your loved one needs assistance, you may be dissatisfied as we were.

Even before Covid, the communication from Admin was poor and the staff to resident ratio was not good. The caregivers were thoughtful and kind and our mother was relatively independent so we stayed. When Covid hit, we were at the mercy of the facility to ensure our mother was being cared for. For close to a year, we weren't allowed inside her room and visitation was very low (sometimes through a window and some outside on the patio). Once we were allowed inside, we quickly discovered her care was minimal at best based on the her physically and the conditions of her room - food trays left for multiple days, dirty sheets and the smell was terrible. If your loved one is relatively independent then Lakeshore would be ok. If your loved one requires any assistance, then they will not likely get what they need due to low staff to resident ratio.

Honestly don’t know what I would have done without [name removed]! She has help my hand and walked me through every step of this journey of moving my elderly parents. She has been so thorough to answer my every question & has followed through on every thing she said she would do. Lakeshore is clean, offers every amenity/services that anyone could possibly need or want for elderly and or ill parents. This facility offers far more than the 4-5 other places that I visited! I cannot recommend [name removed]& Lakeshore enough. After searching numerous facilities, I hit the jackpot with Lakeshore. I will recommend them to anyone that asks me. [name removed]

Wow what a really nice place. But the staff is not good St all. Even the management. I saw things with the resident. Were not being care for. I will never put my mom or deaf in this place. It need to be shut down! !!! Do sad the way they treat the people your family.

Not real responsive to requests for a visit

This place is well maintained it's always nice and clean with no odors. They are friendly and helpful. They give him his medications on time. The general appearance is better than any other place I've been to. He enjoys the daily activities they have to offer. He is in a 1bdrm apartment with a kitchenette and french doors that open up to the courtyard. They have someone that comes in and will cut his hair. I would recommend this community.

I have been my father's care giver for the last three and half years. My father will be 99 on [date removed] and has been diagnosed with "Late Stage Alzheimer's Disease. The decision to move father to memory care facility was a join effort including Dad;s cardiologist, Hospice and the staff at Arbor House Memory Care. When I was taking care of Dad at the house, he needed constant monitoring. He just had to be on the move all the time. It got to the point it was not safe for my Dad to be at the house. The hunt for a facility that provided Memory Care started. I reviewed eight different facilities. Arbor House: Had in my opinion, the best Staff (They were engaged. Had a game plan and scheduled activities for every day of the month. You will not believe how much peace this will bring to your love one. The staff is great and well trained. Clients to Caregivers ratio is excellent. Needless to say that having to take your father to a memory care facility in the first place really Sucks. Seeing my Dad in safe environment with a lot of activity helps to deal with the guilt. [name removed]

The place is in a new building its really nice but it just wasn't the right place for my In-Laws. Looked like everything was tip top and clean. Had lots of activities. The staff was helpful. We chose another community unfortunately

My aunt is doing well since her move to this community. They have a good staff in this facility, and they are taking good care of her, and her needs. Her room, and the community are well maintained when I visit. She is doing well, and I'am satisfied with her move to this community. I would recommend it.

We toured this community The staff was nice and the community was clean. The community had nice activities and a good menu to choose from. The community has a lot to offer and families might consider a tour of the community. We wanted a community closer to home.

Everything is pretty professional that this community provides and does for the the residents. I have no complaints about what I see when I am here twice a week. The community is always clean. I always see attendants through the facility. There is always some activity set up for the residents. They seem to have all their duck in line. I was able to negotiate the price that sealed the deal for me to move my mom in. Now she has a private apartment, over looking the lake. It is a nice community.

We toured Arbor house when looking for my mother.Everyone was nice and it was a good experience.

We really liked the Arbor House of Rockwall, it was a very nice place. They had a lot of great activities available and the people were very nice. I ended up choosing another community but this one was a top choice!

I toured this community for my mother, and her needs. Everything went well. The community was nice, and well-kept. The staff I came across was friendly, and courteous. The experience was a good one, and my tour went well.

The community as a whole is fine. I have had a few problems with the aides making sure that my father in law is cleaned properly. Also the community is clean, but they do not do such a good job with his room. I think that it is because they are short staffed.

My uncle has really stated to get settled in his new home, he has made a few friends who he enjoys and likes to participate in some of the activities they have for him. I especially have to mention the very thoughtful nurse who works there [Removed]. She has gone out of here way to know what my dad enjoys to do and has requested to add them to the activity list. My uncle lately seems to be at peace and very calm which is a huge improvement for him. The only request I would have is that the billing department has a better organization system. Overall I am very pleased, my loved one is getting well fed, stays clean, and is well taken care of. I could not ask for more than that.

We were able to tour this community and it was a nice and productive tour. The staff was knowledgeable and they showed us everything. We saw the residents out and they seemed to be happy there. The only thing that we did not like was that they did not have any 2 bedroom apartments.

When my husband and I arrived for our scheduled tour no one greeted us. There was no one at the desk and I wandered around the facility to try to find someone. A few members of the staff saw me but did nothing. I finally stopped a staff member and she gave us a quick tour. The environment seemed very depressing and none of the current residents had a smile on there face they all were very quiet. Never heard from them again.

My father is doing much better here at this community. I know he is safe and receiving great care. There are great activities for him to participate in when he is ready. They are encouraging to him to get involved in the community. They keep his room and the community nice and clean. He is pleased with food. I really enjoy the staff, they have been helpful and kind. Everything has worked out

The staff has been very helpful in my dad's transition to a new living facility. Everyone is very nice and my dad seems to like living there.