Long Creek

The staff is always friendly and helpful. My dad really liked living there. I always felt like he was taken good care of while he was there. My dad didn't play bingo or craft. So I think adding different things to include more things would be helpful.

One word I would use to describe this community, Beautiful! Not only the aesthetics of the building/community itself but the beautiful hearts of the staff, residents and families. I was present when they had a resident pass in their Memory Care and I was so touched to hear Amazing Grace playing over their speakers shortly after and when the Funeral Home came to pick the resident up, the entire staff lined the entrance and honored him as he was taken out of the building. Afterwards, they bowed their heads and said a prayer for the family, now if that is not a true definition of having compassionate and beautiful hearts, I do not know what is. I highly recommend to anyone looking for Assisted Living or Memory Care for their loved ones. Your loved ones will be an extension of family to everyone who walks in that community.

My loved one is a resident at Long Creek and they are great!

My wife has dementia. Long creek gives her proper and trained care to control her dementia as best as possible.

Super friendly staff. Not always quick to help. They went on lock down this past month for Covid and were delivering meals to rooms and "forgot" about our loved one a couple of times. My loved one was in memory care there for a little over a week. When my loved one was able to eat, they did not tend to the needs. We had to request that they feed our loved one. It was really disappointing

Be realistic in expectations. My family member is no longer mobile so she needs help with all aspects of daily life. At first we experienced a lot of issues with acceptable reaction times and care instructions. Over time it has become much better, but the family has to be involved and build relationships with the staff to achieve acceptable care. It must be understood that my family member has a lot of medical / health issues and mobility issues so her needs probably exceed most of the residents who live there.

Based on our experience we would recommend the Long Creek community to other families.

First impression was a very nice community, and a lot of nice amenities. It was newer and smelled good and fresh. The staff even with staffing issues has done a good job keeping up with response times with families.

[name removed] was amazing to work with my loved one. She sends me texts and pictures of my loved one. This is her own doing. The management staff hasn't communicated with me about my loved one's care. The community is close by to my location, it is clean and that is important to me. I feel like I get different answers from management and they don't follow up with my calls. They state that the community has to get approval from an individual for everything, and that individual isn't there when you need to speak to them. I don't feel like it is worth me moving my loved one, due to the complications surrounding a move. My loved one broke their arm. The management never called me about this incident. The only reason I found out about this, is because [name removed] sent me pictures, I had to ask what was on my loved one's arm.

This awesome team and staff are having a wonderful time keeping our Residents happy, healthy and safe. Thank you to our Heroes at Long Creek!

It took awhile before escalating my complaints, but as a nurse with a great deal of experience in community health, and the assisted living environment, I would say beware if you are placing a loved one who is anything less than independent. They do not provide adequate staffing to meet the needs of assisted members, and have had constant turnover of staff since they opened, including several nurses in the first year. The facility is beautiful and the social director is great with robust social activities, lots of photo ops and crafts for those who are independent. But if your loved one is anything less than independent - BUYER BEWARE. There is no staff oversight. Frequent med errors, 'missing' meds, poor night time response to call lights and they cannot keep aides. NO supervision, housekeeping or ability to locate staff on weekends. It is a beautiful facility but if you are not able to clean up your own room, need med assistance or help to toilet, this is NOT your place.

It took awhile before escalating my complaints, but as a nurse with a great deal of experience in community health, and the assisted living environment, I would say beware if you are placing a loved one who is anything less than independent. They do not provide adequate staffing to meet the needs of assisted members, and there is no oversight. Frequent med errors and 'missing' meds. Night time response to call lights is nonexistent and they cannot keep aides. NO supervision, housekeeping or ability to locate staff on weekends. The social director is great, and they DO have a robust social activities, lots of photo ops and crafts for those who are independent. It is a beautiful facility but if you are not able to clean up your own room, need med assistance or help to toilet, this is NOT your place. Also, after the complaints, we received a nice phone call that our monthly rates were increasing $500/mo.

Nice facility! Love the décor and the program's; was substantially higher than like facilities in the area.

We toured this community. The community was beautiful. This community was not open at this time.The only staff member was nice and able to answer the questions on the care that will be offered when it does open. Families might consider a tour of this community